SOLUTION MANUAL FOR v v
IntroductionvtovInformationvSystemsv9thvEditionvByvR.vKellyvRainer,vBradvPrincevChapter
v1-14WithvTechnologyvGuidev(1v2v3)
Chapterv1v–vIntroductionvtovInformationvSystems
ChaptervOutline
1.1 WhyvShouldvIvStudyvInformationvSystems?
1.2 OverviewvofvComputer-BasedvInformationvSystems
1.3 HowvDoesvITvImpactvOrganizations?
1.4 ImportancevofvInformationvSystemsvtovSociety
LearningvObjectives
1. Identifyvthevreasonsvwhyvbeingvanvinformedvuservofvinformationvsystemsvisvimportantvinvtoday’svworld.
2. Describevthevvariousvtypesvofvcomputer-basedvinformationvsystemsvinvanvorganization.
3. Discussvwaysvinvwhichvinformationvtechnologyvcanvaffectvmanagersvandvnonmanagerialvworkers.
4. Identifyvpositivevandvnegativevsocietalveffectsvofvthevincreasedvusevofvinformationvtechnology.
TeachingvTipsvandvStrategies
Today’svstudentsvusevtechnologyvinvwaysvthatvwerevnotvevenvdreamedvofvjustvavdecadevago.vBecausevthesevs
tudentsvhavevgrownvupvsurroundedvbyvandvusingvtechnology,vinformationvtechnologyvisvanvintegralvpartvofvt
heirvlives.vUnfortunately,vmanyvstudentsvseldomvthinkvaboutvthevwhysvandvwhereforesvbehindvthevtechnolog
yvtheyvuseveveryvday.
Ivhavevfoundvtheyvoftenvfailvtovrecognize,vunderstand,vorvevenvseevhowvinformationvtechnologyvimpactsvthe
m,vtheirvlives,vandvtheirvcareers.vSovitvisvimportantvtovletvthemvknowvwhatvisvinvitvforvthem,vevenvifvtheyvarevno
tvmajoringvinvinformationvsystems.vThevtextbookvauthorsvdovavgoodvjobvofvthisvbyvincludingva
—What’svInvITvforvMe?‖vsectionvatvthevstartvofveachvchapter.
Throughoutvthisvcourse,vitvisvimportantvforvusvtovencouragevourvstudentsvtovstepvbackvandvobservevthevbigg
ervpicturevofvwhatvcomprisesvthevfundamentalsvofvmanagementvinformationvsystems.vUnfortunately,vyouv
willvfindvsomevstudentsvwhovwillvthinkvthisvclassvisvboringvorvevenvcomplainvtheyvalreadyv—knowvitvall.‖
Pointvoutvthatvtheyvshouldvlookvatvthev—
What’svInvITvforvMe?‖vsectionvofvthevchapters.vThisvshouldvbevdonevearlyvinvthevcourse.vAsvpartvofvyourvintro
ductionsvonvthevfirstvdayvofvclass,vyouvmightvconsidervaskingvstudentsvwhatvtheirvmajorvis.vKnowingveachvst
udent’svmajorvandvpossiblevcareervgoalsvwillvhelpvyouvtailorvexamples,vclassroomvassignmentsvandvdiscussi
onvtovthevinterestsvofvthevstudents.
ExplainingvhowvMISvhasvaffectedvbusinessesvasvwellvasvworkersvhelpsvtovgetvstudentsvinterestedvinvthisvclas
s.vItvalsovhelpsvwhenvtheyvarevtoldvstoriesvofvhowvcomputersvhavevevolvedvandvhowvMISvandvdecisionvsuppo
rtvsystemsv(discussedvinvavlatevchapter)vhavevmadevmanagementvdecision-makingveasiervandvmorevreliable.
Tovsupportvyourvclassvdiscussionsvandvexamplesvthroughvthevcourse,vIvtryvtovbringvinvexamplesvfromvthevloca
lvarea.vMostvcommunitiesvaroundvcollegevandvuniversityvcampusesvhavevbusinessesvorvgovernment
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-1
,agenciesvthatvoperatevdatavcenters.vManyvtimes,vstudentsvarevunawarevthatvtheyvarevthere.vInvmostvcases,vth
evlocalvChambervofvCommercevor,vifvyourvschoolvhasvone,vavgroupvofvlocalvbusinessvleadersvwhovperiodica
llyvmeetvwithvyourvdeanvmightvhelpvyouvfindvthesevsites.
Youvmightvalsovconsidervsupportingvyourvclassvdiscussionsvonvthevimportancevofvcomputervtechnologyvwit
hvexamplesvofvhowvcompaniesvhavevmovedvtove-
mailvtovsavevmoneyvovervusingvsnailvmailv(postalvservice).vStudentsvcanvbevintroducedvtovthevconceptvthatvI
TvmustvbevpairedvwithvbusinessvprocessesvtovharnessvIT’svpotential.
ITvisvimportantvtovbusinessvleadersvallvovervthevworld.vTherevarevsalaryvstatisticsvforvallvmajors.vYouvcanvg
etvthisvinformationvfromvUSAvToday’svwebsitevatvwww.usatoday.com,vPayscale.comv(www.payscale.com
),vorvSalary.comv(www.salary.com).vHistorically,vtherevarevusuallyvavfewvIT-
relatedvjobsvinvthevtopv10vhighest-
payingvjobsvforvcollegevgrades.vThisvusuallyvgetsvsomevstudents’vattention,vespeciallyvifvtheyvrealizevthatvif
vtheyvarevmorevtechnologicallyvsavvyvtheyvwillvtendvtovmakevmorevmoney.
Finally,vhavevyourvstudentsvlookvatvlocalvhelp-
wantedvadsvtovseevhowvmanyvjobvpostingsvforvwhatvmightvbevconsideredvnon-
technicalvjobsvrequirevsomevITvknowledge.
Blackboard/CMSvSuggestions
Mostvcollegesvandvuniversitiesvhavevdesignvrequirementsvonvthevstructurevofvonlinevcoursesvandvwhatvshou
ldvbevincludedvinvthevcampus’svcoursevmanagementvsystem,vwhethervthevclassvisvonlinevorvasva
supplementvtovanvin-personvlecture-
basedvclass.vSovwhatvIvamvincludingvinvthisvsectionvforvthisvandvthevrestvofvthevchaptervInstructorvManualsvisv
basedvonvwhatvIvhavevlearnedvfromvnearlyvfifteenvyearsvteachingvthisvclass,vandvalmostvtenvyearsvteachingvitv
online.
Ivusuallyvstartvthevtermvwithvanvonlinevdiscussionvquestionvaskingvthevstudentsvaboutvtheirvmajors,vwhatvth
eyvthinkvtheirvtechnicalvknowledgevisv(thisvcanvsometimesvbevsurprisingvbecausevtheyvusuallyvoverestimat
evwhatvtheyvreallyvknow),vandvifvtheyvhavevanyvfearsvaboutvtechnology.vForvthisvexercise,vIvusuallyvdovnotv
permitvothersvinvthevclassvtovcommentvonvanothervstudent’svresponse.vIvusevthisvmainlyvtovgaugevthevknowl
edgevandvbackgroundvofvthevclass.
Ivalwaysvrecordvavshortvvideovforveachvchaptervforvmyvonlinevclasses.vIvhavevfoundvthatvifvIvrecordvavcomplet
evlecture,vmostvstudentsvdovnotvwatchvit.vSovIvdovavten-vtovfifteen-minutevchaptervoverviewvvideo.
Ifvyouvarevteachingvanvonlinevclassvorvarevlookingvforvavshortvvideovforvavlecturevclass,vIvcanvusuallyvfindvt
opic-
relevantvvideosvonvYouTube.vSometimesvtheyvarevproductvdemosvorvsalesvvideos,vbutvtheyvstillvusuallyvp
resentvrelevantvinformationvorvconcepts.
OpeningvCase:vThevDigitalvandvPhysicalvTransformationvofvGroceryvStores
1. Providevexamplesvtovdescribevthevphysicalvtransformationsvundertakenvbyvthevgroceryvindustry.
ANSWER:
Physicalvtransformationsvinclude:
- Self-checkoutvaisles
- Basedvonvdigitalvtechnologyv(machinevlearning),vmicrofulfillmentvcentersvarevbeingvbuiltvandvusedv
forvquickervdeliveryvofve-commercevorders
- Openingvsmallervlocationsvwithvgreatervconveniencev(asvopposedvtovlargevbig-boxvstores)
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-2
, - Physicalvdeliveryvmethodsvarevusedv(basedvonvtechnology)vsuchvasvdriverlessvvehiclesvandvdrones
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-3
, Level:vEasy
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vApplication
AACSBvCategory:vTechnology
2. Providevexamplesvtovdescribevthevdigitalvtransformationsvundertakenvbyvthevgroceryvindustry.
ANSWER:
Digitalvtransformationsvinclude:
- Electronicvlabellingvtovreplacevpapervbarvcodesv(digitalvpricing)
- IoTvsensorsvthatvcanvhelpvwithvmeasurementvofvproductvandvcontrollingvtemperature
- Smartvshelvesvthatvassistvwithvinventoryvmanagement
Digitalvcheckoutvprocessesvincludingvfacialvrecognitionvforvcustomervidentityvandvpaymentvve
rification,vasvwellvasvscanvandvgov(asvopposedvtovcashiervenabledvcheckout)
NOTE:vStudentsvmayvincludevtransformationsvthatvhavevbothvphysicalvandvdigitalvimpactsvinvtheirvrespo
nsevtovquestionsv1vandv2.
Level:vMedium
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vApplication
AACSBvCategory:vTechnology
3. Whichvtransformationsvarevmorevimportantvforvthevgroceryvindustry:vphysicalvorvdigital?vSupportv
yourvanswer.
ANSWER:
Responsesvwillvvaryvbutvshouldvbevbasedvonvthevinformationvprovided,vincludingvexamplesvandvavdescri
ptionvofvthevimpactvthevchangevhas.vIdeally,vregardlessvofvwhichvoptionvisvchosen,vitvshouldvbevsupported
vwithvavlogicalvreasonvasvtovwhyvitvisvandvwillvcontinuevtovbevimportantvforvthevindustry.
Level:vMedium
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vAnalysis
AACSBvCategory:vTechnology
IT’svAboutvBusinessv1.1vThevDigitalvTransformationvofvVietnam
1. Informationvtechnologiesvdovnotvalwaysvleadvtovtransformationvinvorganizationsv(orvcountries).
a. ExplainvhowvthevpoliciesvofvthevVietnamesevgovernmentvledvtovthevdigitalvtransformationvofvthev
country.
b. ConsidervthevRoyalvSpiritvGroup’svDBWvfactory.vProvidevexamplesvofvbothvtechnologicalvandv
nontechnologicalvinitiativesvthatvdrovevthevfactory’svsustainablevoperations.
c. ConsidervAppota,vTiki,vSkinlosophy,vandvTimo.vDidvtechnologicalvinitiativesvdriveveachv
company’svsuccess?vIfvso,vprovidevexamplesvofvsuchvinitiativesvforveachvcompany.
ANSWER:
1a)vInvthev1980svthevgovernmentsvchangevtovavmarket-
basedveconomyvresultedvinvthevabilityvtovestablishvprivatevbusinesses,vwhichvtransformedvtovthevtelecom
municationsvindustry.vItvwasvnovlongervcontrolledvbyvthevcommunistvpartyvandvrestrictedvtovgovernment
vofficials.
1b)
1c)vAppota:vThevcompany’svsuccessvisvbasedvonvtechnologicalvgrowthvandvinitiativesvsuchvasvthe
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-4
IntroductionvtovInformationvSystemsv9thvEditionvByvR.vKellyvRainer,vBradvPrincevChapter
v1-14WithvTechnologyvGuidev(1v2v3)
Chapterv1v–vIntroductionvtovInformationvSystems
ChaptervOutline
1.1 WhyvShouldvIvStudyvInformationvSystems?
1.2 OverviewvofvComputer-BasedvInformationvSystems
1.3 HowvDoesvITvImpactvOrganizations?
1.4 ImportancevofvInformationvSystemsvtovSociety
LearningvObjectives
1. Identifyvthevreasonsvwhyvbeingvanvinformedvuservofvinformationvsystemsvisvimportantvinvtoday’svworld.
2. Describevthevvariousvtypesvofvcomputer-basedvinformationvsystemsvinvanvorganization.
3. Discussvwaysvinvwhichvinformationvtechnologyvcanvaffectvmanagersvandvnonmanagerialvworkers.
4. Identifyvpositivevandvnegativevsocietalveffectsvofvthevincreasedvusevofvinformationvtechnology.
TeachingvTipsvandvStrategies
Today’svstudentsvusevtechnologyvinvwaysvthatvwerevnotvevenvdreamedvofvjustvavdecadevago.vBecausevthesevs
tudentsvhavevgrownvupvsurroundedvbyvandvusingvtechnology,vinformationvtechnologyvisvanvintegralvpartvofvt
heirvlives.vUnfortunately,vmanyvstudentsvseldomvthinkvaboutvthevwhysvandvwhereforesvbehindvthevtechnolog
yvtheyvuseveveryvday.
Ivhavevfoundvtheyvoftenvfailvtovrecognize,vunderstand,vorvevenvseevhowvinformationvtechnologyvimpactsvthe
m,vtheirvlives,vandvtheirvcareers.vSovitvisvimportantvtovletvthemvknowvwhatvisvinvitvforvthem,vevenvifvtheyvarevno
tvmajoringvinvinformationvsystems.vThevtextbookvauthorsvdovavgoodvjobvofvthisvbyvincludingva
—What’svInvITvforvMe?‖vsectionvatvthevstartvofveachvchapter.
Throughoutvthisvcourse,vitvisvimportantvforvusvtovencouragevourvstudentsvtovstepvbackvandvobservevthevbigg
ervpicturevofvwhatvcomprisesvthevfundamentalsvofvmanagementvinformationvsystems.vUnfortunately,vyouv
willvfindvsomevstudentsvwhovwillvthinkvthisvclassvisvboringvorvevenvcomplainvtheyvalreadyv—knowvitvall.‖
Pointvoutvthatvtheyvshouldvlookvatvthev—
What’svInvITvforvMe?‖vsectionvofvthevchapters.vThisvshouldvbevdonevearlyvinvthevcourse.vAsvpartvofvyourvintro
ductionsvonvthevfirstvdayvofvclass,vyouvmightvconsidervaskingvstudentsvwhatvtheirvmajorvis.vKnowingveachvst
udent’svmajorvandvpossiblevcareervgoalsvwillvhelpvyouvtailorvexamples,vclassroomvassignmentsvandvdiscussi
onvtovthevinterestsvofvthevstudents.
ExplainingvhowvMISvhasvaffectedvbusinessesvasvwellvasvworkersvhelpsvtovgetvstudentsvinterestedvinvthisvclas
s.vItvalsovhelpsvwhenvtheyvarevtoldvstoriesvofvhowvcomputersvhavevevolvedvandvhowvMISvandvdecisionvsuppo
rtvsystemsv(discussedvinvavlatevchapter)vhavevmadevmanagementvdecision-makingveasiervandvmorevreliable.
Tovsupportvyourvclassvdiscussionsvandvexamplesvthroughvthevcourse,vIvtryvtovbringvinvexamplesvfromvthevloca
lvarea.vMostvcommunitiesvaroundvcollegevandvuniversityvcampusesvhavevbusinessesvorvgovernment
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-1
,agenciesvthatvoperatevdatavcenters.vManyvtimes,vstudentsvarevunawarevthatvtheyvarevthere.vInvmostvcases,vth
evlocalvChambervofvCommercevor,vifvyourvschoolvhasvone,vavgroupvofvlocalvbusinessvleadersvwhovperiodica
llyvmeetvwithvyourvdeanvmightvhelpvyouvfindvthesevsites.
Youvmightvalsovconsidervsupportingvyourvclassvdiscussionsvonvthevimportancevofvcomputervtechnologyvwit
hvexamplesvofvhowvcompaniesvhavevmovedvtove-
mailvtovsavevmoneyvovervusingvsnailvmailv(postalvservice).vStudentsvcanvbevintroducedvtovthevconceptvthatvI
TvmustvbevpairedvwithvbusinessvprocessesvtovharnessvIT’svpotential.
ITvisvimportantvtovbusinessvleadersvallvovervthevworld.vTherevarevsalaryvstatisticsvforvallvmajors.vYouvcanvg
etvthisvinformationvfromvUSAvToday’svwebsitevatvwww.usatoday.com,vPayscale.comv(www.payscale.com
),vorvSalary.comv(www.salary.com).vHistorically,vtherevarevusuallyvavfewvIT-
relatedvjobsvinvthevtopv10vhighest-
payingvjobsvforvcollegevgrades.vThisvusuallyvgetsvsomevstudents’vattention,vespeciallyvifvtheyvrealizevthatvif
vtheyvarevmorevtechnologicallyvsavvyvtheyvwillvtendvtovmakevmorevmoney.
Finally,vhavevyourvstudentsvlookvatvlocalvhelp-
wantedvadsvtovseevhowvmanyvjobvpostingsvforvwhatvmightvbevconsideredvnon-
technicalvjobsvrequirevsomevITvknowledge.
Blackboard/CMSvSuggestions
Mostvcollegesvandvuniversitiesvhavevdesignvrequirementsvonvthevstructurevofvonlinevcoursesvandvwhatvshou
ldvbevincludedvinvthevcampus’svcoursevmanagementvsystem,vwhethervthevclassvisvonlinevorvasva
supplementvtovanvin-personvlecture-
basedvclass.vSovwhatvIvamvincludingvinvthisvsectionvforvthisvandvthevrestvofvthevchaptervInstructorvManualsvisv
basedvonvwhatvIvhavevlearnedvfromvnearlyvfifteenvyearsvteachingvthisvclass,vandvalmostvtenvyearsvteachingvitv
online.
Ivusuallyvstartvthevtermvwithvanvonlinevdiscussionvquestionvaskingvthevstudentsvaboutvtheirvmajors,vwhatvth
eyvthinkvtheirvtechnicalvknowledgevisv(thisvcanvsometimesvbevsurprisingvbecausevtheyvusuallyvoverestimat
evwhatvtheyvreallyvknow),vandvifvtheyvhavevanyvfearsvaboutvtechnology.vForvthisvexercise,vIvusuallyvdovnotv
permitvothersvinvthevclassvtovcommentvonvanothervstudent’svresponse.vIvusevthisvmainlyvtovgaugevthevknowl
edgevandvbackgroundvofvthevclass.
Ivalwaysvrecordvavshortvvideovforveachvchaptervforvmyvonlinevclasses.vIvhavevfoundvthatvifvIvrecordvavcomplet
evlecture,vmostvstudentsvdovnotvwatchvit.vSovIvdovavten-vtovfifteen-minutevchaptervoverviewvvideo.
Ifvyouvarevteachingvanvonlinevclassvorvarevlookingvforvavshortvvideovforvavlecturevclass,vIvcanvusuallyvfindvt
opic-
relevantvvideosvonvYouTube.vSometimesvtheyvarevproductvdemosvorvsalesvvideos,vbutvtheyvstillvusuallyvp
resentvrelevantvinformationvorvconcepts.
OpeningvCase:vThevDigitalvandvPhysicalvTransformationvofvGroceryvStores
1. Providevexamplesvtovdescribevthevphysicalvtransformationsvundertakenvbyvthevgroceryvindustry.
ANSWER:
Physicalvtransformationsvinclude:
- Self-checkoutvaisles
- Basedvonvdigitalvtechnologyv(machinevlearning),vmicrofulfillmentvcentersvarevbeingvbuiltvandvusedv
forvquickervdeliveryvofve-commercevorders
- Openingvsmallervlocationsvwithvgreatervconveniencev(asvopposedvtovlargevbig-boxvstores)
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-2
, - Physicalvdeliveryvmethodsvarevusedv(basedvonvtechnology)vsuchvasvdriverlessvvehiclesvandvdrones
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-3
, Level:vEasy
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vApplication
AACSBvCategory:vTechnology
2. Providevexamplesvtovdescribevthevdigitalvtransformationsvundertakenvbyvthevgroceryvindustry.
ANSWER:
Digitalvtransformationsvinclude:
- Electronicvlabellingvtovreplacevpapervbarvcodesv(digitalvpricing)
- IoTvsensorsvthatvcanvhelpvwithvmeasurementvofvproductvandvcontrollingvtemperature
- Smartvshelvesvthatvassistvwithvinventoryvmanagement
Digitalvcheckoutvprocessesvincludingvfacialvrecognitionvforvcustomervidentityvandvpaymentvve
rification,vasvwellvasvscanvandvgov(asvopposedvtovcashiervenabledvcheckout)
NOTE:vStudentsvmayvincludevtransformationsvthatvhavevbothvphysicalvandvdigitalvimpactsvinvtheirvrespo
nsevtovquestionsv1vandv2.
Level:vMedium
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vApplication
AACSBvCategory:vTechnology
3. Whichvtransformationsvarevmorevimportantvforvthevgroceryvindustry:vphysicalvorvdigital?vSupportv
yourvanswer.
ANSWER:
Responsesvwillvvaryvbutvshouldvbevbasedvonvthevinformationvprovided,vincludingvexamplesvandvavdescri
ptionvofvthevimpactvthevchangevhas.vIdeally,vregardlessvofvwhichvoptionvisvchosen,vitvshouldvbevsupported
vwithvavlogicalvreasonvasvtovwhyvitvisvandvwillvcontinuevtovbevimportantvforvthevindustry.
Level:vMedium
Section/LearningvObjective:vSectionv1.1/LearningvObjectivev1vBlo
om’svCategory:vAnalysis
AACSBvCategory:vTechnology
IT’svAboutvBusinessv1.1vThevDigitalvTransformationvofvVietnam
1. Informationvtechnologiesvdovnotvalwaysvleadvtovtransformationvinvorganizationsv(orvcountries).
a. ExplainvhowvthevpoliciesvofvthevVietnamesevgovernmentvledvtovthevdigitalvtransformationvofvthev
country.
b. ConsidervthevRoyalvSpiritvGroup’svDBWvfactory.vProvidevexamplesvofvbothvtechnologicalvandv
nontechnologicalvinitiativesvthatvdrovevthevfactory’svsustainablevoperations.
c. ConsidervAppota,vTiki,vSkinlosophy,vandvTimo.vDidvtechnologicalvinitiativesvdriveveachv
company’svsuccess?vIfvso,vprovidevexamplesvofvsuchvinitiativesvforveachvcompany.
ANSWER:
1a)vInvthev1980svthevgovernmentsvchangevtovavmarket-
basedveconomyvresultedvinvthevabilityvtovestablishvprivatevbusinesses,vwhichvtransformedvtovthevtelecom
municationsvindustry.vItvwasvnovlongervcontrolledvbyvthevcommunistvpartyvandvrestrictedvtovgovernment
vofficials.
1b)
1c)vAppota:vThevcompany’svsuccessvisvbasedvonvtechnologicalvgrowthvandvinitiativesvsuchvasvthe
Copyrightv©2022vJohnvWileyv&vSons,vInc. IMv1-4
