CPXP EXAM 1 2026 UPDATE
QUESTINS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
(BRAND NEW VISION)
How did the report of quality measures to CMS begin? - ans-Hospitals
could voluntarily report quality measures starting in 2001-
adapting to current state from there
What is HCAHPS - ans-Hospital Consumer Assessment of Healthcare
Providers and System
What are some metrics for outcome of care? - ans-mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" - ans-provide financial incentives to
hospitals, physicians, and other providers to carry out
improvement and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints? - ans-
Don't know where to complain, afraid of retribution, not worth
the trouble
What are the IOM six aims of for quality (established in 2001) - ans-Safe,
time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ans-improve patient experience, improve
health of populations, reduce per capita cost
,Describe health literacy - ans-capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient health
literacy - ans-12 %
Which year was the American Society for Hospital Risk Management
formed? - ans-1980
What was the original name for the CMS - ans-Health Care Financing
Administration
What is the definition of Culture (Irwin Press) - ans-Culture exists when
its members share values and behaviors that they take for
granted
What is empathy - ans-the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores - ans-1%
What are the 4 basic needs that should be met to create an ideal patient
experience - ans-confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and
representatives? - ans-1965
In which year did the American hospital association develop patients bill of
rights - ans-1973
, What is the RATER scale and when was it developed - ans-Reliability,
Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model - ans-
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? - ans-
1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and
when was it established - ans-requires hospitals to stabilize any
patient who shows up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? - ans-1996
In which year did the IOM publish the report "To Err is Human" regarding
the significance of medical errors - ans-1999
What is the IPFCC - ans-Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys - ans-low
return rate, minorities underrepresented
What is a "Likert" scale - ans-Ex: Very poor, poor, fair, good, very
good
What is the Hospital Consumer Assessment of Healthcare Providers and
Systems (HCAHPS) - ans-first national standardized publicly
reported survey of patients perceptions of hospital experience
QUESTINS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
(BRAND NEW VISION)
How did the report of quality measures to CMS begin? - ans-Hospitals
could voluntarily report quality measures starting in 2001-
adapting to current state from there
What is HCAHPS - ans-Hospital Consumer Assessment of Healthcare
Providers and System
What are some metrics for outcome of care? - ans-mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" - ans-provide financial incentives to
hospitals, physicians, and other providers to carry out
improvement and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints? - ans-
Don't know where to complain, afraid of retribution, not worth
the trouble
What are the IOM six aims of for quality (established in 2001) - ans-Safe,
time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ans-improve patient experience, improve
health of populations, reduce per capita cost
,Describe health literacy - ans-capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient health
literacy - ans-12 %
Which year was the American Society for Hospital Risk Management
formed? - ans-1980
What was the original name for the CMS - ans-Health Care Financing
Administration
What is the definition of Culture (Irwin Press) - ans-Culture exists when
its members share values and behaviors that they take for
granted
What is empathy - ans-the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores - ans-1%
What are the 4 basic needs that should be met to create an ideal patient
experience - ans-confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and
representatives? - ans-1965
In which year did the American hospital association develop patients bill of
rights - ans-1973
, What is the RATER scale and when was it developed - ans-Reliability,
Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model - ans-
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? - ans-
1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and
when was it established - ans-requires hospitals to stabilize any
patient who shows up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? - ans-1996
In which year did the IOM publish the report "To Err is Human" regarding
the significance of medical errors - ans-1999
What is the IPFCC - ans-Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys - ans-low
return rate, minorities underrepresented
What is a "Likert" scale - ans-Ex: Very poor, poor, fair, good, very
good
What is the Hospital Consumer Assessment of Healthcare Providers and
Systems (HCAHPS) - ans-first national standardized publicly
reported survey of patients perceptions of hospital experience
