WGU D253 RSM3 Task 2 |Passed on First
Attempt |Latest Update with Complete
Solution
RSM3 — RSM3 TASK 2: COMMUNICATING YOUR LEADERSHIP VISION
VALUES-BASED LEADERSHIP — D253
Student ID: xxxxxxxx
A. Create a document, as the new customer service manager, to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness,
and relationship management) by doing the following:
1. Introduce yourself as your team's new customer service manager, focusing on one of the
six company values provided in the scenario.
Hello, team; my name is Savannah Clemente, and I am your new Customer Service
Manager. I want you all to know that I am here to help you and ensure we, as a team,
always strive for excellence and success. I want you all to understand that I am here to
help you with anything you need, and I will be the manager who will do anything I ask
you guys to do. Understand that the standards of excellence and expectations I have set
for you as my team are what I set for myself.
2. Discuss how you and your team will use one of the following elements of self-awareness
in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
My team and I must use emotional awareness in our daily interactions because our team is
the customer service team. We need to be aware of any emotions outside of work that
influence our feelings at work. We also need to know how to regulate our emotions
continuously to be approachable to our customers. We will ensure we keep any personal
emotions we may have when a customer is irate or emotional. I would train my team to
stay calm, de-escalate, and make sure the customer leaves the interaction calmer and
happier than when the interaction started.
Attempt |Latest Update with Complete
Solution
RSM3 — RSM3 TASK 2: COMMUNICATING YOUR LEADERSHIP VISION
VALUES-BASED LEADERSHIP — D253
Student ID: xxxxxxxx
A. Create a document, as the new customer service manager, to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness,
and relationship management) by doing the following:
1. Introduce yourself as your team's new customer service manager, focusing on one of the
six company values provided in the scenario.
Hello, team; my name is Savannah Clemente, and I am your new Customer Service
Manager. I want you all to know that I am here to help you and ensure we, as a team,
always strive for excellence and success. I want you all to understand that I am here to
help you with anything you need, and I will be the manager who will do anything I ask
you guys to do. Understand that the standards of excellence and expectations I have set
for you as my team are what I set for myself.
2. Discuss how you and your team will use one of the following elements of self-awareness
in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
My team and I must use emotional awareness in our daily interactions because our team is
the customer service team. We need to be aware of any emotions outside of work that
influence our feelings at work. We also need to know how to regulate our emotions
continuously to be approachable to our customers. We will ensure we keep any personal
emotions we may have when a customer is irate or emotional. I would train my team to
stay calm, de-escalate, and make sure the customer leaves the interaction calmer and
happier than when the interaction started.
