BMGT364 STUDY EXAM 2026 QUESTIONS AND
ANSWERS SURE A+
✔✔Charismatic Leadership - ✔✔Attributions of heroic leadership abilities when
followers observe certain behaviors
- Vision and articulation
- Personal risk taking
- Sensitivity toward followers
- Unconventional behaviors
✔✔Charismatic Leaders: Born or Made? - ✔✔Charisma is partially attributed to genetics
and partially to training and experience
Developing an aura of charisma:
- Be optimistic, passionately enthusiastic, communicate with body, not just words, draw
others in and inspire them, bring out the potential in others
✔✔Charisma and Situational Dependency - ✔✔Charisma is strongly correlated to high
performance and satisfaction
Best used when
- Environment is uncertain or stressful
- Ideology is involved
Most closely associated with upper-level executives
People are most receptive to charisma when there is a crisis
✔✔Dark Side of Charismatic Leadership - ✔✔Use organizational resources for personal
benefit
Remake companies in their own image
Allow self-interest and personal goals to override organization's goals
- Jonestown, A night at the garden
✔✔Transactional Leaders (Contingent Reward) - ✔✔Motivate their followers in the
direction of established goals by clarifying role and task requirements (motivating
through rewards and punishments)
✔✔Transformational Leaders - ✔✔Inspire followers to transcend their own self-interests
for the good of the organization
Heighten followers' awareness of the importance of certain outcomes while increasing
their confidence that those outcome can be achieved
Whats transformed is the way followers view their work, causing them to focus on the
collective good more than just their own short-term self-interests and to perform beyond
expectations as a result
, ✔✔Why does anyone trust? - ✔✔Three reasons we trust, all independent of each other,
and any one alone can determine whether you trust or you don't
Disposition - whether you're inclined to trust
Cognition - based on what you know about them
Affect - whether you like that person
✔✔Cognition-Based Trust - ✔✔You think through what you know about them and then
decide if they're trustworthy. Trustworthy people are then trusted.
Trust begins to be based on cognitions we've developed about the authority, as
opposed to our own personality or disposition
✔✔Competence - ✔✔Are the good at what you'd trust them to do? Do you believe
they'll succeed? Do they have the skills, abilities, and expertise?
Can have competence in certain things and not others
✔✔Character - ✔✔Will they do what they say? Do they seem ethical to you? Do they
follow morals/principles you agree with?
✔✔Benevolence - ✔✔Beyond ethics and ability, do you believe this person want to do
good things for you, apart from any selfish or profit-centered motive?
✔✔Trust Over Time - ✔✔Dispositional trust determines how much we trust people
we've just met
Over time we witness their competence, character, and benevolence, and we begin to
judge their trustworthiness based on them
As we get to know them and like them or dislike them, that affects how much we trust
them
✔✔Chapter 16: Organizational Culture - ✔✔
✔✔Organizational Culture - ✔✔A system of shared meaning held by members that
distinguishes the organization from other organizations.
Culture tells employees what the rules, norms, and values are within the organization.
Through explicit communication and simple observation.
ANSWERS SURE A+
✔✔Charismatic Leadership - ✔✔Attributions of heroic leadership abilities when
followers observe certain behaviors
- Vision and articulation
- Personal risk taking
- Sensitivity toward followers
- Unconventional behaviors
✔✔Charismatic Leaders: Born or Made? - ✔✔Charisma is partially attributed to genetics
and partially to training and experience
Developing an aura of charisma:
- Be optimistic, passionately enthusiastic, communicate with body, not just words, draw
others in and inspire them, bring out the potential in others
✔✔Charisma and Situational Dependency - ✔✔Charisma is strongly correlated to high
performance and satisfaction
Best used when
- Environment is uncertain or stressful
- Ideology is involved
Most closely associated with upper-level executives
People are most receptive to charisma when there is a crisis
✔✔Dark Side of Charismatic Leadership - ✔✔Use organizational resources for personal
benefit
Remake companies in their own image
Allow self-interest and personal goals to override organization's goals
- Jonestown, A night at the garden
✔✔Transactional Leaders (Contingent Reward) - ✔✔Motivate their followers in the
direction of established goals by clarifying role and task requirements (motivating
through rewards and punishments)
✔✔Transformational Leaders - ✔✔Inspire followers to transcend their own self-interests
for the good of the organization
Heighten followers' awareness of the importance of certain outcomes while increasing
their confidence that those outcome can be achieved
Whats transformed is the way followers view their work, causing them to focus on the
collective good more than just their own short-term self-interests and to perform beyond
expectations as a result
, ✔✔Why does anyone trust? - ✔✔Three reasons we trust, all independent of each other,
and any one alone can determine whether you trust or you don't
Disposition - whether you're inclined to trust
Cognition - based on what you know about them
Affect - whether you like that person
✔✔Cognition-Based Trust - ✔✔You think through what you know about them and then
decide if they're trustworthy. Trustworthy people are then trusted.
Trust begins to be based on cognitions we've developed about the authority, as
opposed to our own personality or disposition
✔✔Competence - ✔✔Are the good at what you'd trust them to do? Do you believe
they'll succeed? Do they have the skills, abilities, and expertise?
Can have competence in certain things and not others
✔✔Character - ✔✔Will they do what they say? Do they seem ethical to you? Do they
follow morals/principles you agree with?
✔✔Benevolence - ✔✔Beyond ethics and ability, do you believe this person want to do
good things for you, apart from any selfish or profit-centered motive?
✔✔Trust Over Time - ✔✔Dispositional trust determines how much we trust people
we've just met
Over time we witness their competence, character, and benevolence, and we begin to
judge their trustworthiness based on them
As we get to know them and like them or dislike them, that affects how much we trust
them
✔✔Chapter 16: Organizational Culture - ✔✔
✔✔Organizational Culture - ✔✔A system of shared meaning held by members that
distinguishes the organization from other organizations.
Culture tells employees what the rules, norms, and values are within the organization.
Through explicit communication and simple observation.
