,
, Praise for Creating & Sustaining Civility in Nursing Education,
3rd Edition
“Frankly, I did not think the last edition of this text could be topped, but Dr. Clark has indeed found a way to
go above and beyond to create a masterful, cogent, and impactful book that I consider to be the definitive work
on this topic. She is without a doubt one of the freshest, most reflective, and most introspective thinkers on the
subject of incivility in healthcare and nursing education, and she does not shy away from exploring this complex
topic from a variety of perspectives. Using her own and others’ compelling stories, as well as the most relevant
and contemporary research, she completely deconstructs the topic of incivility. More importantly, she tackles it
in such a way that readers are left not only hopeful but inspired, energized, and empowered to cultivate civility
in their surroundings. With renewed focus on achievable, real-life solutions, this updated edition will prove to
be a highly useful guide to those who share Clark’s vision for creating civil learning environments where all
can thrive.”
–Susan Luparell, PhD, RN, CNE, ANEF
Associate Professor
Montana State University College of Nursing
“Few scholars have shaped nursing as profoundly as Dr. Cynthia Clark. In Creating & Sustaining Civility
in Nursing Education, she blends research, practice, and expert storytelling to highlight civility’s critical role
in education and patient care. At a time of persistent workforce and faculty shortages, this third edition is a
timely guide for cultivating respectful, inclusive environments that support our profession’s resilience. Clark’s
work is a lasting gift that deserves a place in every institution.”
–Justin Fontenot, DNP, RN, NEA-BC, FAADN
Associate Professor, Tulane University School of Medicine
New Orleans, Louisiana
“The cost of incivility continues to take a toll on our students, faculty, and healthcare systems. It is beyond time
to reverse this trend by creating positive work and learning environments. The exemplars and evidence-based
strategies that Clark offers in this book show us how to create and sustain civility in our own settings. It is up
to us to implement them!”
–Diane M. Billings, EdD, RN, ANEF, FAAN
Chancellor’s Professor Emeritus, School of Nursing
Indiana University, Indianapolis
, “In a time when the pandemic has intensified pressures in healthcare and education, this essential book offers
strategies to foster civility and resilience in nursing education. With actionable insights on maintaining respect
and empathy under unprecedented stress, it’s a vital resource for educators and leaders. This guide equips
readers to navigate challenging dynamics, support mental health, and cultivate a collaborative, compassionate
learning environment—essential tools for the demands of today’s healthcare landscape.”
–Meg Moorman, PhD, RN, CNE, ANEF
Director of Faculty Innovating for Nursing Education (FINE) Center
Coordinator of MSN in Nursing Education
Clinical Associate Professor
Indiana University School of Nursing
“Cynthia Clark takes a pioneering and encouraging look at civility in nursing at a political, institutional, and
personal level. This is essential for the health of professionals and healthcare systems’ users.”
–Prof. Dr. Sandra Bensch, MScN, Diplom-Pflegepädagogin (UAS), RN
Vice Dean in the Department of Health and Nursing, Catholic University of Applied Sciences Mainz
(Germany), Chair of Nursing Practice and Nursing Didactics
“Once again, Dr. Clark has provided the reader with context to understand the complex concept of incivility in
an evidence-based and practical manner. The updates and current context of nursing post-pandemic is greatly
appreciated. Clark also provides the reader with examples and the impacts of incivility as well as tools one can
use to address incivility in a way that allows for the creation and sustainability of civility in nursing education.
I highly recommend this book to all nurses. Thank you for your continued work in this area, Dr. Clark!”
–Karen L. Gorton, PhD, RN, FNP, MS
Associate Dean, Associate Professor
Fay W. Whitney School of Nursing, University of Wyoming
ACUE – Effective College Instruction, Inclusive Teaching for Equitable Learning
Reiki Master, Certified HeartMath Trainer
“In her new edition of Creating & Sustaining Civility in Nursing Education, Cindy Clark, as always,
tells us a story that we can hear. She sits with us and weaves her tale, bringing us in and helping us see the
wonder of humans interacting with each other and the challenges of what to do when those interactions falter.
But mostly, Cindy offers hope in equal measure with her expert guidance—and we are all the better for it.”
–Nelda Godfrey, PhD, RN, ACNS-BC, FAAN, ANEF
Professor and Associate Dean, Undergraduate Programs
Department Chair, Family, Community and Health Systems
Chancellor’s Club Teaching Professor
University of Kansas School of Nursing
, Praise for Creating & Sustaining Civility in Nursing Education,
3rd Edition
“Frankly, I did not think the last edition of this text could be topped, but Dr. Clark has indeed found a way to
go above and beyond to create a masterful, cogent, and impactful book that I consider to be the definitive work
on this topic. She is without a doubt one of the freshest, most reflective, and most introspective thinkers on the
subject of incivility in healthcare and nursing education, and she does not shy away from exploring this complex
topic from a variety of perspectives. Using her own and others’ compelling stories, as well as the most relevant
and contemporary research, she completely deconstructs the topic of incivility. More importantly, she tackles it
in such a way that readers are left not only hopeful but inspired, energized, and empowered to cultivate civility
in their surroundings. With renewed focus on achievable, real-life solutions, this updated edition will prove to
be a highly useful guide to those who share Clark’s vision for creating civil learning environments where all
can thrive.”
–Susan Luparell, PhD, RN, CNE, ANEF
Associate Professor
Montana State University College of Nursing
“Few scholars have shaped nursing as profoundly as Dr. Cynthia Clark. In Creating & Sustaining Civility
in Nursing Education, she blends research, practice, and expert storytelling to highlight civility’s critical role
in education and patient care. At a time of persistent workforce and faculty shortages, this third edition is a
timely guide for cultivating respectful, inclusive environments that support our profession’s resilience. Clark’s
work is a lasting gift that deserves a place in every institution.”
–Justin Fontenot, DNP, RN, NEA-BC, FAADN
Associate Professor, Tulane University School of Medicine
New Orleans, Louisiana
“The cost of incivility continues to take a toll on our students, faculty, and healthcare systems. It is beyond time
to reverse this trend by creating positive work and learning environments. The exemplars and evidence-based
strategies that Clark offers in this book show us how to create and sustain civility in our own settings. It is up
to us to implement them!”
–Diane M. Billings, EdD, RN, ANEF, FAAN
Chancellor’s Professor Emeritus, School of Nursing
Indiana University, Indianapolis
, “In a time when the pandemic has intensified pressures in healthcare and education, this essential book offers
strategies to foster civility and resilience in nursing education. With actionable insights on maintaining respect
and empathy under unprecedented stress, it’s a vital resource for educators and leaders. This guide equips
readers to navigate challenging dynamics, support mental health, and cultivate a collaborative, compassionate
learning environment—essential tools for the demands of today’s healthcare landscape.”
–Meg Moorman, PhD, RN, CNE, ANEF
Director of Faculty Innovating for Nursing Education (FINE) Center
Coordinator of MSN in Nursing Education
Clinical Associate Professor
Indiana University School of Nursing
“Cynthia Clark takes a pioneering and encouraging look at civility in nursing at a political, institutional, and
personal level. This is essential for the health of professionals and healthcare systems’ users.”
–Prof. Dr. Sandra Bensch, MScN, Diplom-Pflegepädagogin (UAS), RN
Vice Dean in the Department of Health and Nursing, Catholic University of Applied Sciences Mainz
(Germany), Chair of Nursing Practice and Nursing Didactics
“Once again, Dr. Clark has provided the reader with context to understand the complex concept of incivility in
an evidence-based and practical manner. The updates and current context of nursing post-pandemic is greatly
appreciated. Clark also provides the reader with examples and the impacts of incivility as well as tools one can
use to address incivility in a way that allows for the creation and sustainability of civility in nursing education.
I highly recommend this book to all nurses. Thank you for your continued work in this area, Dr. Clark!”
–Karen L. Gorton, PhD, RN, FNP, MS
Associate Dean, Associate Professor
Fay W. Whitney School of Nursing, University of Wyoming
ACUE – Effective College Instruction, Inclusive Teaching for Equitable Learning
Reiki Master, Certified HeartMath Trainer
“In her new edition of Creating & Sustaining Civility in Nursing Education, Cindy Clark, as always,
tells us a story that we can hear. She sits with us and weaves her tale, bringing us in and helping us see the
wonder of humans interacting with each other and the challenges of what to do when those interactions falter.
But mostly, Cindy offers hope in equal measure with her expert guidance—and we are all the better for it.”
–Nelda Godfrey, PhD, RN, ACNS-BC, FAAN, ANEF
Professor and Associate Dean, Undergraduate Programs
Department Chair, Family, Community and Health Systems
Chancellor’s Club Teaching Professor
University of Kansas School of Nursing
