ISA 235 EXAM 1 PRACTICE SET 2026
SYSTEMS AND DATA QUESTIONS HIGH
YIELD A+
◉ Key Performance Indicators (KPI)
Answer: The quantifiable metrics a company uses to evaluate
progress toward critical success factors
◉ Efficiency Metrics
Answer: throughput, transaction speed, system availability,
information accuracy, response time
◉ Effectiveness metrics
Answer: usability, customer satisfaction, conversion rates, financial
◉ Project
Answer: A temporary activity a company undertakes to create a
unique product, service, or result
◉ Metrics
Answer: Measurements that evaluate results to determine whether a
project is meeting its goals
,◉ Primary Types of MIS Systems for Decision Making
Answer:
◉ Using MIS to make business decisions
Answer: Model: simplified representation or abstraction of reality
help managers: calculate risk, understand uncertainty, change
variables, manipulate time to make decisions
◉ Using AI to make business decisions
Answer: AI: stimulates human intelligences such as ability to reason
and learn
Intelligent system: various commercial applications of artificial
intelligence
◉ Managing Business Processes
Answer: Businesses gain a competitive edge when they minimize
costs and streamline business processes
◉ Customer facing process
Answer: Results in a product or service that is received by an
organization's external customer
, ◉ Business facing problem
Answer: invisible to the external customer but essential to the
effective management of the business
◉ Steps in Business Process Improvement
Answer: 1. Document as-is process
2. Establish measures
3. Follow process
4. Measure performance
5. Identify and implement improvements
◉ Web 1.0 vs. Web 2.0
Answer:
◉ Sustainable Technology
Answer: Produces an improved product customers are eager to buy
◉ Bring Your Own Device (BYOD)
Answer: policy allows employees to use their personal mobile
devices and computers to access enterprise data and applications
◉ Disruptive technology
SYSTEMS AND DATA QUESTIONS HIGH
YIELD A+
◉ Key Performance Indicators (KPI)
Answer: The quantifiable metrics a company uses to evaluate
progress toward critical success factors
◉ Efficiency Metrics
Answer: throughput, transaction speed, system availability,
information accuracy, response time
◉ Effectiveness metrics
Answer: usability, customer satisfaction, conversion rates, financial
◉ Project
Answer: A temporary activity a company undertakes to create a
unique product, service, or result
◉ Metrics
Answer: Measurements that evaluate results to determine whether a
project is meeting its goals
,◉ Primary Types of MIS Systems for Decision Making
Answer:
◉ Using MIS to make business decisions
Answer: Model: simplified representation or abstraction of reality
help managers: calculate risk, understand uncertainty, change
variables, manipulate time to make decisions
◉ Using AI to make business decisions
Answer: AI: stimulates human intelligences such as ability to reason
and learn
Intelligent system: various commercial applications of artificial
intelligence
◉ Managing Business Processes
Answer: Businesses gain a competitive edge when they minimize
costs and streamline business processes
◉ Customer facing process
Answer: Results in a product or service that is received by an
organization's external customer
, ◉ Business facing problem
Answer: invisible to the external customer but essential to the
effective management of the business
◉ Steps in Business Process Improvement
Answer: 1. Document as-is process
2. Establish measures
3. Follow process
4. Measure performance
5. Identify and implement improvements
◉ Web 1.0 vs. Web 2.0
Answer:
◉ Sustainable Technology
Answer: Produces an improved product customers are eager to buy
◉ Bring Your Own Device (BYOD)
Answer: policy allows employees to use their personal mobile
devices and computers to access enterprise data and applications
◉ Disruptive technology
