DEOMI REVISION EXAM SET QUESTIONS AND ANSWERS
RATED A+
✔✔What type of conflict can be characterized by an individual having conflicting internal
needs, values, and attitudes? - ✔✔Intrapersonal conflict
✔✔What type of conflict takes place between two or more parties? - ✔✔Interpersonal
Conflict
✔✔What type of conflict involves disagreements and misconceptions between team
members in the same group? - ✔✔Intragroup Conflict
✔✔Which strategy to coping with conflict makes the party or parties withdraw from or
deny there is a problem - ✔✔avoidance
✔✔Which negotiation skill is used to influence someone to change a behavior that may
be causing a problem? - ✔✔Initiation
✔✔After analyzing the problem by gathering information, what is the next step in the
Six-Step Problem Solving Process? - ✔✔List possible solution(s)
✔✔What type of conflict involves disagreements and misconceptions between between
work groups - ✔✔Intergroup conflict
✔✔Which strategy to coping with conflict is differences are played down; surface
harmony exist - ✔✔Accommodating
✔✔When each party gives something in order to meet midway is what strategy to
coping with conflict - ✔✔Compromise
✔✔Which strategy to coping with conflict places the emphasis on the group solution? -
✔✔Collaboration
✔✔Which negotiation skill do we use to determine the nature of conflict - ✔✔Diagnosis
✔✔What negotiation skill is the ability to hear the other's point of view. Listen, reflect,
paraphrase and clarify - ✔✔listening
✔✔What are the steps too the Six-Step Problem Solving Process? - ✔✔1) dentify and
select the problem
2) Analyze the problem
3) list possible solutions
4) select and plan the best solution
, 5) implement the solution
6) evaluate the solution
✔✔What are the steps of the APIE model - ✔✔1) Assess the problem(s)
2) Plan a solution(s)
3) Implement the solution(s)
4) Evaluate the outcome
✔✔What are other strategies to coping with conflict - ✔✔a. Talk about the conflict.
b. Recognize differences.
c. Prevent escalation.
d. Encourage communication.
e. Remain calm.
✔✔What are benefits of coping with conflicts - ✔✔1. Deals with reality
2. Confronts the real problem
3. Keeps identity and roles separate
4. Can assist the EOA in the organization
✔✔What are some examples of alternate dispute resolutions - ✔✔-conciliation,
-facilitation,
-mediation,
-fact-finding,
-mini-trials,
-arbitration,
-use of Ombudsmen,
-any combination thereof.
✔✔ What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - ✔✔Communication
✔✔What five elements make up the communication process? - ✔✔a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
✔✔Whose responsibility is it to send a message that will be attended to and
understood? - ✔✔It is the responsibility of the communicator
✔✔The words of your message are referred to as what type of communication? -
✔✔Verbal Communication
RATED A+
✔✔What type of conflict can be characterized by an individual having conflicting internal
needs, values, and attitudes? - ✔✔Intrapersonal conflict
✔✔What type of conflict takes place between two or more parties? - ✔✔Interpersonal
Conflict
✔✔What type of conflict involves disagreements and misconceptions between team
members in the same group? - ✔✔Intragroup Conflict
✔✔Which strategy to coping with conflict makes the party or parties withdraw from or
deny there is a problem - ✔✔avoidance
✔✔Which negotiation skill is used to influence someone to change a behavior that may
be causing a problem? - ✔✔Initiation
✔✔After analyzing the problem by gathering information, what is the next step in the
Six-Step Problem Solving Process? - ✔✔List possible solution(s)
✔✔What type of conflict involves disagreements and misconceptions between between
work groups - ✔✔Intergroup conflict
✔✔Which strategy to coping with conflict is differences are played down; surface
harmony exist - ✔✔Accommodating
✔✔When each party gives something in order to meet midway is what strategy to
coping with conflict - ✔✔Compromise
✔✔Which strategy to coping with conflict places the emphasis on the group solution? -
✔✔Collaboration
✔✔Which negotiation skill do we use to determine the nature of conflict - ✔✔Diagnosis
✔✔What negotiation skill is the ability to hear the other's point of view. Listen, reflect,
paraphrase and clarify - ✔✔listening
✔✔What are the steps too the Six-Step Problem Solving Process? - ✔✔1) dentify and
select the problem
2) Analyze the problem
3) list possible solutions
4) select and plan the best solution
, 5) implement the solution
6) evaluate the solution
✔✔What are the steps of the APIE model - ✔✔1) Assess the problem(s)
2) Plan a solution(s)
3) Implement the solution(s)
4) Evaluate the outcome
✔✔What are other strategies to coping with conflict - ✔✔a. Talk about the conflict.
b. Recognize differences.
c. Prevent escalation.
d. Encourage communication.
e. Remain calm.
✔✔What are benefits of coping with conflicts - ✔✔1. Deals with reality
2. Confronts the real problem
3. Keeps identity and roles separate
4. Can assist the EOA in the organization
✔✔What are some examples of alternate dispute resolutions - ✔✔-conciliation,
-facilitation,
-mediation,
-fact-finding,
-mini-trials,
-arbitration,
-use of Ombudsmen,
-any combination thereof.
✔✔ What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - ✔✔Communication
✔✔What five elements make up the communication process? - ✔✔a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
✔✔Whose responsibility is it to send a message that will be attended to and
understood? - ✔✔It is the responsibility of the communicator
✔✔The words of your message are referred to as what type of communication? -
✔✔Verbal Communication
