MSM 6633 FINAL EXAM QUESTIONS
AND ANSWERS ALL CORRECT
What was the major finding of the Stanford Prison Experiment?
a. Strong arm management is ineffective in most team situations.
b. Corporate America can learn a great deal from the team structure of prison work
groups.
c. Culture predicts action
d. Roles expectations have a strong influence on role outcomes. - Answer- d. Roles
expectations have a strong influence on role outcomes.
Which of the following are not important in establishing a team or group culture?
a. Myths, folklore, or stories
b. Company logos and team names
c. Rituals and ceremonies
d. Roles and responsibilities - Answer- d. Roles and responsibilities
Social Identity Theory has two major components. First, it explains how we categorize
various groups of people. What is the second major component of the theory?
a. It explains how we become integrated into specific groups.
b. It explains why we experience dissonance in various groups.
c. It explains how we develop interpersonal skills by observing other.
d. It explains why some people choose not to affiliate with various groups. - Answer- a.
It explains how we become integrated into specific groups.
James has an overly optimistic view of his own fraternity and is very critical and
demeaning towards other fraternities. What is he most likely experiencing?
a. Dismissive attribution
b. Ingroup/outgroup bias
c. Misallocation attributes
d. Ego-centric tendencies - Answer- b. Ingroup/outgroup bias
What of the following is not an example of team culture?
a. A team member wears a pair of slacks and a collared shirt to work
b. Team members talk about a former employee in the break room
c. The layout of offices
d. None of the above - Answer- d. None of the above
,What is one of the negative consequences of a strong team culture that produces a lot
of member cohesion?
a. Task confusion
b. Passive aggressive conflict
c. Groupthink
d. Disempowered leadership - Answer- c. Groupthink
Which of the following statements about the stages of group development is FALSE? -
Answer- Groups go through a storming or conflict stage after they have completed most
of their work.
Ground rules that define appropriate and inappropriate behavior in a team are called: -
Answer- Norms
Team norms are valuable because they: - Answer- Help to define what is appropriate
behavior by team members
The reduction of individual contributions when people work in groups rather than alone
refers to: - Answer- Social loafing
Which of the following is NOT characteristic of more cohesive groups? - Answer- Weak
norms
Which of the following is NOT a type of team meeting role? - Answer- Critic
Which of the following is NOT a reason competition within a team often hurts
performance? - Answer- It strengthens team cohesion.
Which of the following component of emotional intelligence refers to the ability to
respond to others' emotions with respect and concern? - Answer- Relationship
management
Distributing minutes of a meeting helps: - Answer- Keep members accountable for
assigned tasks
Which of the following is NOT a guideline to effectively running the virtual meeting? -
Answer- Script the meeting more loosely than a face-to-face meeting.
Task conflict is: - Answer- More valuable during the planning stages
Which of the following is TRUE about conflict in work teams? - Answer- Task conflict
regarding how to perform nonroutine tasks has a positive effect on performance.
Which of the following is TRUE about task and relationship conflict? - Answer- The two
are often related.
,Which of the approaches to conflict resolution does NOT have the problem of creating
winners and losers? - Answer- Compromise
______________ occur(s) when individual team members have unspoken goals that
conflict with the team goals. - Answer- Hidden agendas
Which of the following is not one of the three essential conditions for team success as
presented in the text?
a. Trust
b. Time management
c. Group identity
d. Group efficacy - Answer- b. Time management
When team members are willing to rely upon each other, they have established:
a. Trust
b. Group identity
c. Team coordination
d. Task integration - Answer- a. Trust
Which of the following characteristics of members is not related to their trustworthiness?
a. Competence
b. Benevolence
c. Integrity
d. Competitiveness - Answer- d. Competitiveness
What is the most important factor that determines whether a group will have high group
efficacy for a given task?
a. The leader must feel the group is capable of success.
b. Group members must feel they have what it takes to succeed in the task.
c. Group members must be generally optimistic.
d. Members must form interpersonal bonds outside of the task group. - Answer- b.
Group members must feel they have what it takes to succeed in the task.
As the team leader, Janice used meeting agendas and made sure each member knew
what was expected of them. In addition, she created a list of all the major tasks for the
project and assigned roles to each of her team members. What aspect of creating an
ideal team climate best describes Janice's actions?
a. Shared vision
b. Task orientation
c. Open communication
d. Support for innovation - Answer- b. Task orientation
Teams that are committed to the effective use of meeting time are demonstrating which
of the characteristics of an ideal team climate?
, a. Open communication
b. Task orientation
c. Shared vision
d. Support for innovation - Answer- b. Task orientation
Which of the following aspects of team climate is related to participative safety?
a. Members feel free to participate in group discussions and decisions.
b. Team members are not afraid of being fired from the group.
c. The room that the team meets is locked and secure.
d. The leader shares power with the team. - Answer- a. Members feel free to participate
in group discussions and decisions.
Group norms such as the way meetings are run, how people perform their task roles,
and how members communicate with each other are refined during the __________
stage of development.
a. Forming
b. Storming
c. Norming
d. Performing - Answer- c. Norming
According to Tuckman's stages of group development, the beginning stage of a group is
known as ________ and the ending stage is ________.
a. Forming and norming
b. Adjourning and storming
c. Norming and performing
d. Forming and adjourning - Answer- d. Forming and adjourning
For Gersick's model of group development, in what stage of group development would
she see the most stability?
a. Dependency and Inclusion
b. Norming
c. Trust and Structure
d. All of the Above - Answer- a. Dependency and Inclusion
According to Wheelan model of group development, which stage could be most closely
associated with the forming stage of Tuckman's group development stage theory?
a. Trust and Structure
b. Counterdependency and Fight
c. Dependency and Inclusion
d. Work and Productivity - Answer- a. Trust and Structure
In Gersick's model of group development, after the first meeting teams remain fairly
stable until:
a. The third meeting
b. The midpoint of the project
c. The end of the project
AND ANSWERS ALL CORRECT
What was the major finding of the Stanford Prison Experiment?
a. Strong arm management is ineffective in most team situations.
b. Corporate America can learn a great deal from the team structure of prison work
groups.
c. Culture predicts action
d. Roles expectations have a strong influence on role outcomes. - Answer- d. Roles
expectations have a strong influence on role outcomes.
Which of the following are not important in establishing a team or group culture?
a. Myths, folklore, or stories
b. Company logos and team names
c. Rituals and ceremonies
d. Roles and responsibilities - Answer- d. Roles and responsibilities
Social Identity Theory has two major components. First, it explains how we categorize
various groups of people. What is the second major component of the theory?
a. It explains how we become integrated into specific groups.
b. It explains why we experience dissonance in various groups.
c. It explains how we develop interpersonal skills by observing other.
d. It explains why some people choose not to affiliate with various groups. - Answer- a.
It explains how we become integrated into specific groups.
James has an overly optimistic view of his own fraternity and is very critical and
demeaning towards other fraternities. What is he most likely experiencing?
a. Dismissive attribution
b. Ingroup/outgroup bias
c. Misallocation attributes
d. Ego-centric tendencies - Answer- b. Ingroup/outgroup bias
What of the following is not an example of team culture?
a. A team member wears a pair of slacks and a collared shirt to work
b. Team members talk about a former employee in the break room
c. The layout of offices
d. None of the above - Answer- d. None of the above
,What is one of the negative consequences of a strong team culture that produces a lot
of member cohesion?
a. Task confusion
b. Passive aggressive conflict
c. Groupthink
d. Disempowered leadership - Answer- c. Groupthink
Which of the following statements about the stages of group development is FALSE? -
Answer- Groups go through a storming or conflict stage after they have completed most
of their work.
Ground rules that define appropriate and inappropriate behavior in a team are called: -
Answer- Norms
Team norms are valuable because they: - Answer- Help to define what is appropriate
behavior by team members
The reduction of individual contributions when people work in groups rather than alone
refers to: - Answer- Social loafing
Which of the following is NOT characteristic of more cohesive groups? - Answer- Weak
norms
Which of the following is NOT a type of team meeting role? - Answer- Critic
Which of the following is NOT a reason competition within a team often hurts
performance? - Answer- It strengthens team cohesion.
Which of the following component of emotional intelligence refers to the ability to
respond to others' emotions with respect and concern? - Answer- Relationship
management
Distributing minutes of a meeting helps: - Answer- Keep members accountable for
assigned tasks
Which of the following is NOT a guideline to effectively running the virtual meeting? -
Answer- Script the meeting more loosely than a face-to-face meeting.
Task conflict is: - Answer- More valuable during the planning stages
Which of the following is TRUE about conflict in work teams? - Answer- Task conflict
regarding how to perform nonroutine tasks has a positive effect on performance.
Which of the following is TRUE about task and relationship conflict? - Answer- The two
are often related.
,Which of the approaches to conflict resolution does NOT have the problem of creating
winners and losers? - Answer- Compromise
______________ occur(s) when individual team members have unspoken goals that
conflict with the team goals. - Answer- Hidden agendas
Which of the following is not one of the three essential conditions for team success as
presented in the text?
a. Trust
b. Time management
c. Group identity
d. Group efficacy - Answer- b. Time management
When team members are willing to rely upon each other, they have established:
a. Trust
b. Group identity
c. Team coordination
d. Task integration - Answer- a. Trust
Which of the following characteristics of members is not related to their trustworthiness?
a. Competence
b. Benevolence
c. Integrity
d. Competitiveness - Answer- d. Competitiveness
What is the most important factor that determines whether a group will have high group
efficacy for a given task?
a. The leader must feel the group is capable of success.
b. Group members must feel they have what it takes to succeed in the task.
c. Group members must be generally optimistic.
d. Members must form interpersonal bonds outside of the task group. - Answer- b.
Group members must feel they have what it takes to succeed in the task.
As the team leader, Janice used meeting agendas and made sure each member knew
what was expected of them. In addition, she created a list of all the major tasks for the
project and assigned roles to each of her team members. What aspect of creating an
ideal team climate best describes Janice's actions?
a. Shared vision
b. Task orientation
c. Open communication
d. Support for innovation - Answer- b. Task orientation
Teams that are committed to the effective use of meeting time are demonstrating which
of the characteristics of an ideal team climate?
, a. Open communication
b. Task orientation
c. Shared vision
d. Support for innovation - Answer- b. Task orientation
Which of the following aspects of team climate is related to participative safety?
a. Members feel free to participate in group discussions and decisions.
b. Team members are not afraid of being fired from the group.
c. The room that the team meets is locked and secure.
d. The leader shares power with the team. - Answer- a. Members feel free to participate
in group discussions and decisions.
Group norms such as the way meetings are run, how people perform their task roles,
and how members communicate with each other are refined during the __________
stage of development.
a. Forming
b. Storming
c. Norming
d. Performing - Answer- c. Norming
According to Tuckman's stages of group development, the beginning stage of a group is
known as ________ and the ending stage is ________.
a. Forming and norming
b. Adjourning and storming
c. Norming and performing
d. Forming and adjourning - Answer- d. Forming and adjourning
For Gersick's model of group development, in what stage of group development would
she see the most stability?
a. Dependency and Inclusion
b. Norming
c. Trust and Structure
d. All of the Above - Answer- a. Dependency and Inclusion
According to Wheelan model of group development, which stage could be most closely
associated with the forming stage of Tuckman's group development stage theory?
a. Trust and Structure
b. Counterdependency and Fight
c. Dependency and Inclusion
d. Work and Productivity - Answer- a. Trust and Structure
In Gersick's model of group development, after the first meeting teams remain fairly
stable until:
a. The third meeting
b. The midpoint of the project
c. The end of the project
