Study Guide & Leadership Course Review
Explain the tools utilized to clarify and validate organizational problems. - correct answers -Strategic
Alignment & Deployment (SA&D) is the method used to ensure everyone in the organization
understands the priorities and goals identified by senior leadership.
Go and See problem solving tool, leaders should physically go to the actual place/source of the problem
and observe first-hand what is taking place.
VOC process is a structured method of gathering the needs, wants, experiences, and expectations of the
customer.
Value Stream Maps or Process Maps can be used to visualize unclear processes and identify areas of
improvement.
Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis Provides an objective means to
identify strengths and weaknesses, opportunities, or threats that may need to be addressed.
Describe each state of Value Stream Mapping - correct answers -Current-State Map (Where you are.)
This map is a visual display of the current process. It identifies all steps, provides information/data for
each step from start to end.
Ideal-State Map (Where you want to be.)
This map shows how the process should look based on requirements, standards, design, or vision. This is
what the process "could be" if there were no limitations.
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, Future-State Map (How you're going to get there.)
This map shows incremental changes you want to make to the Current-State process to get it closer to
the Ideal-State process.
Describe the stages of a SWOT analysis - correct answers -1. Gather the Right People
Gather people from different parts of your organization or involvement in a process.
2. Draw your SWOT Chart
A typical SWOT chart has four quadrants with each segment labeled. Additionally, you will want to
identify the type of factors you want to look at Internally (Strengths/Weaknesses) and Externally
(Opportunities/Threats).
3. Brainstorm
The SWOT analysis is a brainstorming tool.
4. Sort and Rank the Ideas
For each section of the SWOT, sort and prioritize ideas.
5. Identify Areas of Improvement
This is where the real benefit of doing a SWOT analysis comes in. You should be able to highlight unused
strengths, unseen opportunities, unknown weaknesses, or upcoming threats.
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