N5350 ROLES FINAL CERTIFICATION
PREPARATION 2026 REVIEW SHEET SOLVED
QUESTIONS GUARANTEED PASS
◉ Organization.
Answer: Structured group of people working together to achieve
common goals.
◉ Efficiency.
Answer: Using the least possible resources (time, money, labor) to
get a job done; often called "doing things right."
◉ Effectiveness.
Answer: Achieving desired goals or outcomes; often called "doing
the right things."
◉ Accountable / Accountability.
Answer: Accountable: being answerable for your actions, decisions,
or results. Accountability: the expectation or system that people
must justify performance and accept consequences.
◉ Division of Labor.
,Answer: Breaking work into smaller tasks and assigning them to
different people or positions to increase specialization and
efficiency.
◉ Leadership.
Answer: Influencing and motivating others to work toward shared
goals.
◉ Organizing.
Answer: Arranging resources (people, equipment, tasks) to carry out
plans.
◉ Staffing.
Answer: Recruiting, hiring, training, scheduling, and retaining
employees so the organization has the right people in the right jobs.
◉ Controlling.
Answer: Monitoring performance, comparing it to standards, and
taking corrective action when needed.
◉ Leading.
Answer: Directing and motivating employees, resolving conflicts,
and communicating vision and expectations.
,◉ General Manager.
Answer: Manager responsible for multiple functions or an entire
unit or organization.
◉ Functional Manager.
Answer: Manager responsible for one specialized area or function.
◉ Interpersonal Roles (Figurehead, Leader, Liaison).
Answer: Managerial roles involving working with and through
people: figurehead performs ceremonial duties, leader directs and
motivates employees, liaison builds networks inside and outside the
organization.
◉ Informational Roles (Monitor, Disseminator, Spokesperson).
Answer: Managerial roles focused on handling information: monitor
scans for information and problems, disseminator shares
information with staff, spokesperson shares information with
people outside the unit or organization.
◉ Decisional Roles (Entrepreneur, Disturbance Handler, Resource
Allocator, Negotiator).
Answer: Managerial roles involving choices and problem solving:
entrepreneur initiates change, disturbance handler deals with crises
and conflicts, resource allocator decides how to use money, people,
, time, and equipment, negotiator participates in bargaining and
agreements.
◉ Technical Skills.
Answer: Job-specific skills and knowledge needed to perform
particular tasks.
◉ Interpersonal Skill.
Answer: Ability to work well with others through effective
communication, teamwork, conflict management, and empathy.
◉ Conceptual Skill.
Answer: Ability to see the organization as a whole, understand how
parts fit together, and think strategically about the big picture.
◉ Authority.
Answer: Legitimate right to make decisions, give orders, and allocate
resources.
◉ Responsibility.
Answer: Obligation to perform assigned tasks and achieve expected
results.
PREPARATION 2026 REVIEW SHEET SOLVED
QUESTIONS GUARANTEED PASS
◉ Organization.
Answer: Structured group of people working together to achieve
common goals.
◉ Efficiency.
Answer: Using the least possible resources (time, money, labor) to
get a job done; often called "doing things right."
◉ Effectiveness.
Answer: Achieving desired goals or outcomes; often called "doing
the right things."
◉ Accountable / Accountability.
Answer: Accountable: being answerable for your actions, decisions,
or results. Accountability: the expectation or system that people
must justify performance and accept consequences.
◉ Division of Labor.
,Answer: Breaking work into smaller tasks and assigning them to
different people or positions to increase specialization and
efficiency.
◉ Leadership.
Answer: Influencing and motivating others to work toward shared
goals.
◉ Organizing.
Answer: Arranging resources (people, equipment, tasks) to carry out
plans.
◉ Staffing.
Answer: Recruiting, hiring, training, scheduling, and retaining
employees so the organization has the right people in the right jobs.
◉ Controlling.
Answer: Monitoring performance, comparing it to standards, and
taking corrective action when needed.
◉ Leading.
Answer: Directing and motivating employees, resolving conflicts,
and communicating vision and expectations.
,◉ General Manager.
Answer: Manager responsible for multiple functions or an entire
unit or organization.
◉ Functional Manager.
Answer: Manager responsible for one specialized area or function.
◉ Interpersonal Roles (Figurehead, Leader, Liaison).
Answer: Managerial roles involving working with and through
people: figurehead performs ceremonial duties, leader directs and
motivates employees, liaison builds networks inside and outside the
organization.
◉ Informational Roles (Monitor, Disseminator, Spokesperson).
Answer: Managerial roles focused on handling information: monitor
scans for information and problems, disseminator shares
information with staff, spokesperson shares information with
people outside the unit or organization.
◉ Decisional Roles (Entrepreneur, Disturbance Handler, Resource
Allocator, Negotiator).
Answer: Managerial roles involving choices and problem solving:
entrepreneur initiates change, disturbance handler deals with crises
and conflicts, resource allocator decides how to use money, people,
, time, and equipment, negotiator participates in bargaining and
agreements.
◉ Technical Skills.
Answer: Job-specific skills and knowledge needed to perform
particular tasks.
◉ Interpersonal Skill.
Answer: Ability to work well with others through effective
communication, teamwork, conflict management, and empathy.
◉ Conceptual Skill.
Answer: Ability to see the organization as a whole, understand how
parts fit together, and think strategically about the big picture.
◉ Authority.
Answer: Legitimate right to make decisions, give orders, and allocate
resources.
◉ Responsibility.
Answer: Obligation to perform assigned tasks and achieve expected
results.
