C207 - Module 4 Question and
answers correctly solved 2025/2026
What result do business quality teams expect when using quality tools? - correct answer ✔Minimize
errors through collection and analysis of data
A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process? - correct answer
✔Flow Chart
Which type of quality activity would assess capabilities and recommend process design changes as
preventive action? - correct answer ✔Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables? -
correct answer ✔Scatter Diagram
Which quality tool is an organized method for collecting data? - correct answer ✔Check Sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team proposes a pilot program to
evaluate the effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model does
the pilot program represent? - correct answer ✔Do
Which statement is not true of the Seven Basic Tools of Quality? - correct answer ✔The tools are based
on statistics
A maker of computer chips develops a new training program to assure that quality standards are met.
Which of the following activities is the training program an example of? - correct answer ✔Quality
assurance activity
, A recent poll of 519 adults who flew in the past year found they ranked the following as their number 1
complaint: cramped seats (45), cost (16), fear of flying (57), security measures (119), poor service (12),
connecting flight problems (8), overcrowded planes (42), late planes (57), food (7), and other (51).
Which technique would be used display a ranking of the complaints? - correct answer ✔Pareto chart
Which two statements describe how a process approach and a commitment to continuous improvement
enhance quality? - correct answer ✔Efficiently achieving results
Creates the best possible product
A SIPOC diagram helps you manage quality in which of the following ways? - correct answer ✔It helps
you understand how process elements fit together.
Your quality management processes should monitor ________. - correct answer ✔both the products
you make and the processes you use to make them
Statistical process control relies on _________ to analyze results. - correct answer ✔metrics
What is quality management? - correct answer ✔an approach to uncover customer needs and
expectations and to adjust work to meet those needs to the highest extent possible
What is the PDCA cycle used for? - correct answer ✔to gather information and test options on a small
scale before implementing changes on a large scale
A process decision program chart is a ________. - correct answer ✔tree diagram that shows potential
countermeasures or options for solving problems
Why is it helpful for an organization to use a process approach in managing its quality activities? -
correct answer ✔It helps to create consistent, predictable outcomes.
answers correctly solved 2025/2026
What result do business quality teams expect when using quality tools? - correct answer ✔Minimize
errors through collection and analysis of data
A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process? - correct answer
✔Flow Chart
Which type of quality activity would assess capabilities and recommend process design changes as
preventive action? - correct answer ✔Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables? -
correct answer ✔Scatter Diagram
Which quality tool is an organized method for collecting data? - correct answer ✔Check Sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team proposes a pilot program to
evaluate the effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model does
the pilot program represent? - correct answer ✔Do
Which statement is not true of the Seven Basic Tools of Quality? - correct answer ✔The tools are based
on statistics
A maker of computer chips develops a new training program to assure that quality standards are met.
Which of the following activities is the training program an example of? - correct answer ✔Quality
assurance activity
, A recent poll of 519 adults who flew in the past year found they ranked the following as their number 1
complaint: cramped seats (45), cost (16), fear of flying (57), security measures (119), poor service (12),
connecting flight problems (8), overcrowded planes (42), late planes (57), food (7), and other (51).
Which technique would be used display a ranking of the complaints? - correct answer ✔Pareto chart
Which two statements describe how a process approach and a commitment to continuous improvement
enhance quality? - correct answer ✔Efficiently achieving results
Creates the best possible product
A SIPOC diagram helps you manage quality in which of the following ways? - correct answer ✔It helps
you understand how process elements fit together.
Your quality management processes should monitor ________. - correct answer ✔both the products
you make and the processes you use to make them
Statistical process control relies on _________ to analyze results. - correct answer ✔metrics
What is quality management? - correct answer ✔an approach to uncover customer needs and
expectations and to adjust work to meet those needs to the highest extent possible
What is the PDCA cycle used for? - correct answer ✔to gather information and test options on a small
scale before implementing changes on a large scale
A process decision program chart is a ________. - correct answer ✔tree diagram that shows potential
countermeasures or options for solving problems
Why is it helpful for an organization to use a process approach in managing its quality activities? -
correct answer ✔It helps to create consistent, predictable outcomes.
