C207 - Module 6 Question and
answers verified to pass 2025/2026
A manufacturer of running shoes is implementing lean operation concepts into their production process.
Which critical success factor would assure a smooth transition into the new program? - correct answer
✔Understand customer needs and wants
A retail chain seeks to improve store performance by growing sales and improving customer service.
Which tool would specifically meet the chain's objective of specifically improving store sales growth? -
correct answer ✔Key performance indicator
An Online retailer seeks to improve its Amazon customer services rating. What two key performance
indicators should the retailer measure? - correct answer ✔Measure on time delivery
Measure customer return rate
An Organization seeks to shift its business strategy to development of new products for the future while
still growing sales of its current products. Which tool could help the company focus on both its financial
objective and growth of new products? - correct answer ✔Balanced Scorecard
A rural town seeks to deploy a new citizen relationship program within its Fire and EMT department.
How could the citizen relationship program help the town service citizen's emergencies? - correct
answer ✔It could reduce response times
A Pizza Chain wishes to improve sales by focusing on product quality, reducing delivery time and
improving productivity. Which tool would best meet the Chain's objective of quantifying their
improvement in product quality only? - correct answer ✔Key Performance Indicator
What are disadvantages of a Balanced Scorecard? - correct answer ✔Sometimes difficult to maintain
momentum
, May not encourage desired behavior changes
Requires time and effort
Challenges with adoption across the company
What are advantages of Key Performance Indicators (KPI)? - correct answer ✔Educate management on
company performance (internal bench marking)
Data-driven results make it easier to quantify performance
Can be used to track financial, productivity, etc. goals
Which two examples exhibit appropriate use of performance measures in business? - correct answer
✔A hospital measure Emergency Room response time for improvement
Nonprofit analyze expenses to increase the percent of funds donated
NOT
A Women's retail shop reviews color trends for the next fall season
A school reviews number of extra-curricular activities available to students
Which two statements indicate when it is appropriate to use a KPI Dashboard? - correct answer
✔When more than a single chart, graph or piece of data are integral to making business decisions.
answers verified to pass 2025/2026
A manufacturer of running shoes is implementing lean operation concepts into their production process.
Which critical success factor would assure a smooth transition into the new program? - correct answer
✔Understand customer needs and wants
A retail chain seeks to improve store performance by growing sales and improving customer service.
Which tool would specifically meet the chain's objective of specifically improving store sales growth? -
correct answer ✔Key performance indicator
An Online retailer seeks to improve its Amazon customer services rating. What two key performance
indicators should the retailer measure? - correct answer ✔Measure on time delivery
Measure customer return rate
An Organization seeks to shift its business strategy to development of new products for the future while
still growing sales of its current products. Which tool could help the company focus on both its financial
objective and growth of new products? - correct answer ✔Balanced Scorecard
A rural town seeks to deploy a new citizen relationship program within its Fire and EMT department.
How could the citizen relationship program help the town service citizen's emergencies? - correct
answer ✔It could reduce response times
A Pizza Chain wishes to improve sales by focusing on product quality, reducing delivery time and
improving productivity. Which tool would best meet the Chain's objective of quantifying their
improvement in product quality only? - correct answer ✔Key Performance Indicator
What are disadvantages of a Balanced Scorecard? - correct answer ✔Sometimes difficult to maintain
momentum
, May not encourage desired behavior changes
Requires time and effort
Challenges with adoption across the company
What are advantages of Key Performance Indicators (KPI)? - correct answer ✔Educate management on
company performance (internal bench marking)
Data-driven results make it easier to quantify performance
Can be used to track financial, productivity, etc. goals
Which two examples exhibit appropriate use of performance measures in business? - correct answer
✔A hospital measure Emergency Room response time for improvement
Nonprofit analyze expenses to increase the percent of funds donated
NOT
A Women's retail shop reviews color trends for the next fall season
A school reviews number of extra-curricular activities available to students
Which two statements indicate when it is appropriate to use a KPI Dashboard? - correct answer
✔When more than a single chart, graph or piece of data are integral to making business decisions.
