.WGU E010 OBJECTIVE ASSESSMENT FINAL EXAM
QUESTIONS AND ANSWERS PRACTICE QUESTIONS
WITH SOLUTIONS NEWEST | ALREADY GRADED A+
1. A project manager is reviewing a project charter. Which item is MOST
important to include in the charter?
A. Work breakdown structure
B. Detailed budget report
C. Project purpose and objectives
D. Employee payroll schedule
Answer: C. Project purpose and objectives
The project charter formally authorizes the project and identifies its purpose,
objectives, stakeholders, and authority of the project manager.
2. Which leadership style encourages team participation in decision-making?
A. Autocratic
B. Democratic
C. Laissez-faire
D. Transactional
Answer: B. Democratic
Democratic leadership involves team members in decisions, improving
collaboration and morale.
3. What is the PRIMARY purpose of risk management in a project?
A. Eliminate all uncertainty
B. Increase project costs
,C. Identify and respond to potential issues
D. Avoid communication with stakeholders
Answer: C. Identify and respond to potential issues
Risk management focuses on identifying, analyzing, and responding to possible
threats or opportunities.
4. A nurse manager notices medication errors increasing during night shifts.
What should the manager do FIRST?
A. Fire the staff involved
B. Conduct a root cause analysis
C. Ignore the issue temporarily
D. Reduce patient admissions
Answer: B. Conduct a root cause analysis
The first step is determining the underlying causes before implementing corrective
actions.
5. Which communication method is BEST for resolving conflict between two
employees?
A. Email chain
B. Public announcement
C. Face-to-face discussion
D. Written memo only
Answer: C. Face-to-face discussion
Direct communication allows immediate clarification, active listening, and
problem resolution.
6. What does HIPAA primarily protect?
,A. Hospital profits
B. Employee schedules
C. Patient privacy and health information
D. Insurance company records only
Answer: C. Patient privacy and health information
HIPAA establishes standards protecting sensitive patient health information.
7. A team member consistently misses deadlines. What is the BEST action by
the manager?
A. Publicly criticize the employee
B. Ignore the behavior
C. Meet privately to discuss barriers and expectations
D. Remove all responsibilities immediately
Answer: C. Meet privately to discuss barriers and expectations
Professional coaching and clarification of expectations promote improvement and
accountability.
8. Which budgeting method starts from zero and requires justification for
every expense?
A. Flexible budgeting
B. Capital budgeting
C. Zero-based budgeting
D. Incremental budgeting
Answer: C. Zero-based budgeting
Zero-based budgeting requires every expense to be justified each budget cycle.
9. What is the MOST effective way to improve patient satisfaction?
, A. Reduce communication with patients
B. Increase wait times
C. Provide clear and compassionate communication
D. Limit patient involvement in care
Answer: C. Provide clear and compassionate communication
Effective communication strongly influences patient trust, understanding, and
satisfaction.
10.Which quality improvement model uses the stages Plan, Do, Study, and Act?
A. SWOT
B. PDSA
C. Six Sigma
D. Fishbone
Answer: B. PDSA
The PDSA cycle is a continuous quality improvement process used to test and
refine changes.
11.What is delegation?
A. Avoiding responsibility
B. Assigning tasks while retaining accountability
C. Ignoring team performance
D. Transferring all liability to others
Answer: B. Assigning tasks while retaining accountability
Managers may delegate tasks but remain accountable for outcomes.
12.Which financial statement summarizes revenues and expenses?
QUESTIONS AND ANSWERS PRACTICE QUESTIONS
WITH SOLUTIONS NEWEST | ALREADY GRADED A+
1. A project manager is reviewing a project charter. Which item is MOST
important to include in the charter?
A. Work breakdown structure
B. Detailed budget report
C. Project purpose and objectives
D. Employee payroll schedule
Answer: C. Project purpose and objectives
The project charter formally authorizes the project and identifies its purpose,
objectives, stakeholders, and authority of the project manager.
2. Which leadership style encourages team participation in decision-making?
A. Autocratic
B. Democratic
C. Laissez-faire
D. Transactional
Answer: B. Democratic
Democratic leadership involves team members in decisions, improving
collaboration and morale.
3. What is the PRIMARY purpose of risk management in a project?
A. Eliminate all uncertainty
B. Increase project costs
,C. Identify and respond to potential issues
D. Avoid communication with stakeholders
Answer: C. Identify and respond to potential issues
Risk management focuses on identifying, analyzing, and responding to possible
threats or opportunities.
4. A nurse manager notices medication errors increasing during night shifts.
What should the manager do FIRST?
A. Fire the staff involved
B. Conduct a root cause analysis
C. Ignore the issue temporarily
D. Reduce patient admissions
Answer: B. Conduct a root cause analysis
The first step is determining the underlying causes before implementing corrective
actions.
5. Which communication method is BEST for resolving conflict between two
employees?
A. Email chain
B. Public announcement
C. Face-to-face discussion
D. Written memo only
Answer: C. Face-to-face discussion
Direct communication allows immediate clarification, active listening, and
problem resolution.
6. What does HIPAA primarily protect?
,A. Hospital profits
B. Employee schedules
C. Patient privacy and health information
D. Insurance company records only
Answer: C. Patient privacy and health information
HIPAA establishes standards protecting sensitive patient health information.
7. A team member consistently misses deadlines. What is the BEST action by
the manager?
A. Publicly criticize the employee
B. Ignore the behavior
C. Meet privately to discuss barriers and expectations
D. Remove all responsibilities immediately
Answer: C. Meet privately to discuss barriers and expectations
Professional coaching and clarification of expectations promote improvement and
accountability.
8. Which budgeting method starts from zero and requires justification for
every expense?
A. Flexible budgeting
B. Capital budgeting
C. Zero-based budgeting
D. Incremental budgeting
Answer: C. Zero-based budgeting
Zero-based budgeting requires every expense to be justified each budget cycle.
9. What is the MOST effective way to improve patient satisfaction?
, A. Reduce communication with patients
B. Increase wait times
C. Provide clear and compassionate communication
D. Limit patient involvement in care
Answer: C. Provide clear and compassionate communication
Effective communication strongly influences patient trust, understanding, and
satisfaction.
10.Which quality improvement model uses the stages Plan, Do, Study, and Act?
A. SWOT
B. PDSA
C. Six Sigma
D. Fishbone
Answer: B. PDSA
The PDSA cycle is a continuous quality improvement process used to test and
refine changes.
11.What is delegation?
A. Avoiding responsibility
B. Assigning tasks while retaining accountability
C. Ignoring team performance
D. Transferring all liability to others
Answer: B. Assigning tasks while retaining accountability
Managers may delegate tasks but remain accountable for outcomes.
12.Which financial statement summarizes revenues and expenses?
