CINTAS SSR CERTIFICATION COMPLETE
TEST
TruCount Documentation Explanations - ANS -SSR to explain 3
Service Summary Report
SSR to explain 3 Pick-up Reports
Invoice Teach-backs - ANS -SSRIT will explain 5 invoices to the
CRT - Material Number, Description, Freq, UF/UD, Qty, Unit
Price, Tax, Sold-to, Payer, Ship-to, Bill-to, Insurance
What is Material Cost? - ANS -Amount of money we spend
buying garments
As an SSR, how can you reduce material costs? - ANS -Monitor
Inventories of garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
,What is even billing? How does it benefit the customer? (SHB,
pg65) - ANS -•Our pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations
where service may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
What are net billings? (SHB, pg71) - ANS -The percentage of
actual invoiced billings vs. gross billings
What are some ways you can minimize the issuance of credits?
(SHB, pg72) - ANS -*Even Billing -Ensure Customers Understand
how we bill (flat-rate billing over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership;
fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep
crediting); check inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing
, *LRs and Garment Returns -remind customers about the 4 week
countdown; review damage garments with contacts; offer
uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind
customers; loop in leadership as necessary; identify customers
that may need a pricing rollback and communicate it to the
office
What are some ways to start AR conversations (SHB, pg74) -
ANS -I noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect
payment today?
Seconds that count -Use your hard work to lead the
conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our trANS ition to your
advantage
What steps should you take if a customer has an amount 60
days past due? - ANS -•Begin NCNS procedures.
•Account is put on hold.
TEST
TruCount Documentation Explanations - ANS -SSR to explain 3
Service Summary Report
SSR to explain 3 Pick-up Reports
Invoice Teach-backs - ANS -SSRIT will explain 5 invoices to the
CRT - Material Number, Description, Freq, UF/UD, Qty, Unit
Price, Tax, Sold-to, Payer, Ship-to, Bill-to, Insurance
What is Material Cost? - ANS -Amount of money we spend
buying garments
As an SSR, how can you reduce material costs? - ANS -Monitor
Inventories of garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
,What is even billing? How does it benefit the customer? (SHB,
pg65) - ANS -•Our pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations
where service may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
What are net billings? (SHB, pg71) - ANS -The percentage of
actual invoiced billings vs. gross billings
What are some ways you can minimize the issuance of credits?
(SHB, pg72) - ANS -*Even Billing -Ensure Customers Understand
how we bill (flat-rate billing over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership;
fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep
crediting); check inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing
, *LRs and Garment Returns -remind customers about the 4 week
countdown; review damage garments with contacts; offer
uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind
customers; loop in leadership as necessary; identify customers
that may need a pricing rollback and communicate it to the
office
What are some ways to start AR conversations (SHB, pg74) -
ANS -I noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect
payment today?
Seconds that count -Use your hard work to lead the
conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our trANS ition to your
advantage
What steps should you take if a customer has an amount 60
days past due? - ANS -•Begin NCNS procedures.
•Account is put on hold.
