1|Page
INTEGRATED OPERATIONS MANAGEMENT FINAL EXAM LATEST
2026-2027 ACTUAL EXAM WITH COMPLETE QUESTIONS AND
CORRECT DETAILED ANSWERS (100% VERIFIED ANSWERS)
|ALREADY GRADED A+| ||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Which of the following is NOT a correct statement? - ANSWER-
The service delivery system should be designed primarily around
the employees in the system
Which of the following is NOT a significant difference between
manufacturing and service operations? - ANSWER-Cost per unit
Which of the following is NOT a characteristic of service
operations? - ANSWER-Ownership is transferred at time of
purchase
Which of the following is NOT an element of the service-product
bundle? - ANSWER-Value of goods/service
( ) Contact service require employees with technical skills and
efficient processing routines. - ANSWER-Low
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An example of a service business/organization that has a high
degree of customer contact, high customization, and a high
degree of labor intensity is: - ANSWER-Law practice
Estate planning would be an example of a: - ANSWER-Customer-
routed service
The service-profit chain shows that ( ) is the key to profitability -
ANSWER-Customer loyalty
Which of the following is NOT included in internal service quality?
- ANSWER-Product design
Which of the following is not an example of a high labor-intensive
service? - ANSWER-Auto Repair
If a factory has 100,000 units of materials in the system and if the
average flow rate of the system is 5000 units per day, then
according to Little's Law, the average throughput time is: -
ANSWER-20 Days
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Which of the following would not be changed due to process
flowchart analysis? - ANSWER-Customer
Which of the following is NOT one of the four principles of
business process re-engineering? - ANSWER-Computerize the
remaining steps in the process
Business Process Re-engineering has encountered some
implementation problems because: - ANSWER-(All of the above)
-Top management support is lacking
- Both the approach itself and the way it is implemented
-Assignment of the wrong people to the project
Which of the following statements is incorrect about flowchart
analysis? - ANSWER-There are ten process elements that might
be changed when improving the effectiveness or efficiency of
productive processes
INTEGRATED OPERATIONS MANAGEMENT FINAL EXAM LATEST
2026-2027 ACTUAL EXAM WITH COMPLETE QUESTIONS AND
CORRECT DETAILED ANSWERS (100% VERIFIED ANSWERS)
|ALREADY GRADED A+| ||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
Which of the following is NOT a correct statement? - ANSWER-
The service delivery system should be designed primarily around
the employees in the system
Which of the following is NOT a significant difference between
manufacturing and service operations? - ANSWER-Cost per unit
Which of the following is NOT a characteristic of service
operations? - ANSWER-Ownership is transferred at time of
purchase
Which of the following is NOT an element of the service-product
bundle? - ANSWER-Value of goods/service
( ) Contact service require employees with technical skills and
efficient processing routines. - ANSWER-Low
,2|Page
An example of a service business/organization that has a high
degree of customer contact, high customization, and a high
degree of labor intensity is: - ANSWER-Law practice
Estate planning would be an example of a: - ANSWER-Customer-
routed service
The service-profit chain shows that ( ) is the key to profitability -
ANSWER-Customer loyalty
Which of the following is NOT included in internal service quality?
- ANSWER-Product design
Which of the following is not an example of a high labor-intensive
service? - ANSWER-Auto Repair
If a factory has 100,000 units of materials in the system and if the
average flow rate of the system is 5000 units per day, then
according to Little's Law, the average throughput time is: -
ANSWER-20 Days
, 3|Page
Which of the following would not be changed due to process
flowchart analysis? - ANSWER-Customer
Which of the following is NOT one of the four principles of
business process re-engineering? - ANSWER-Computerize the
remaining steps in the process
Business Process Re-engineering has encountered some
implementation problems because: - ANSWER-(All of the above)
-Top management support is lacking
- Both the approach itself and the way it is implemented
-Assignment of the wrong people to the project
Which of the following statements is incorrect about flowchart
analysis? - ANSWER-There are ten process elements that might
be changed when improving the effectiveness or efficiency of
productive processes
