NHA CCMA ADMINISTRATIVE ASSISTING EXAM
(2026) UPDATE Verified Questions And Answers |
With 100% Correct Answers graded A+
Guaranteed Success!!
How long to keep a Medicare or Medicaid patient record
- ✔✔ANSWER ✔✔-10 years
Wave scheduling - ✔✔ANSWER ✔✔-3 patients
scheduled at the same time, see in the order that they
arrive (so one pt arriving late does not disrupt schedule)
Modified wave scheduling - ✔✔ANSWER ✔✔-Allocates 2
pts to arrive at a specified time and the 3rd to arrive
approximately 30 min later, or pts are seen in intervals
,during 1st half of the hour with no pts seen during 2nd
half of the hour; timely sequence continuous throughout
the day
Double-booking - ✔✔ANSWER ✔✔-2 pts are scheduled
at the same time to see the same provider; used to work
in a pt with an acute illness when no other time is
available; creates delays
can also be used to schedule 2 pts for the same time slot
in an office with multiple providers for short visits
Cluster scheduling - ✔✔ANSWER ✔✔-grouping pts who
have similar conditions into specific time slots or days
Open hours scheduling - ✔✔ANSWER ✔✔-pts arrive at
their convenience and are seen on first-come, first-
served basis
Scheduling an internal appointment with a patient -
✔✔ANSWER ✔✔-Name, DOB, reason for visit
,Determine amount of time, day and time the pt prefers,
and consider availability/provider preferences/pt habits
Scheduling an external appointment (new pt) -
✔✔ANSWER ✔✔-Name, DOB, address, contact,
insurance, SSN, emergency contact
Give registration packet with medical history form and
notice of privacy practices
How much time for a new patient appointment? -
✔✔ANSWER ✔✔-30 minutes minimum
What should you tell a patient if there is a delay? -
✔✔ANSWER ✔✔-They have the option to wait or
reschedule
Notice of Privacy Practices - ✔✔ANSWER ✔✔-A
notification by providers required by the HIPAA Privacy
, Rule that provides an understandable explanation of
patients' rights with respect to their personal health
information and the privacy practices of their providers
How long should a patient wait in the waiting room? -
✔✔ANSWER ✔✔-No more than 15 minutes
Steps for filing medical records - ✔✔ANSWER ✔✔-1.
Conditioning (group related papers together, rmv
clips/staples, attaching smaller papers to larger sheets,
fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the
original record in the file and whether it needs to be
cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to
ensure they don't become misplaced)
Alphabetic filing - ✔✔ANSWER ✔✔-Last name, first
name, middle initial
(2026) UPDATE Verified Questions And Answers |
With 100% Correct Answers graded A+
Guaranteed Success!!
How long to keep a Medicare or Medicaid patient record
- ✔✔ANSWER ✔✔-10 years
Wave scheduling - ✔✔ANSWER ✔✔-3 patients
scheduled at the same time, see in the order that they
arrive (so one pt arriving late does not disrupt schedule)
Modified wave scheduling - ✔✔ANSWER ✔✔-Allocates 2
pts to arrive at a specified time and the 3rd to arrive
approximately 30 min later, or pts are seen in intervals
,during 1st half of the hour with no pts seen during 2nd
half of the hour; timely sequence continuous throughout
the day
Double-booking - ✔✔ANSWER ✔✔-2 pts are scheduled
at the same time to see the same provider; used to work
in a pt with an acute illness when no other time is
available; creates delays
can also be used to schedule 2 pts for the same time slot
in an office with multiple providers for short visits
Cluster scheduling - ✔✔ANSWER ✔✔-grouping pts who
have similar conditions into specific time slots or days
Open hours scheduling - ✔✔ANSWER ✔✔-pts arrive at
their convenience and are seen on first-come, first-
served basis
Scheduling an internal appointment with a patient -
✔✔ANSWER ✔✔-Name, DOB, reason for visit
,Determine amount of time, day and time the pt prefers,
and consider availability/provider preferences/pt habits
Scheduling an external appointment (new pt) -
✔✔ANSWER ✔✔-Name, DOB, address, contact,
insurance, SSN, emergency contact
Give registration packet with medical history form and
notice of privacy practices
How much time for a new patient appointment? -
✔✔ANSWER ✔✔-30 minutes minimum
What should you tell a patient if there is a delay? -
✔✔ANSWER ✔✔-They have the option to wait or
reschedule
Notice of Privacy Practices - ✔✔ANSWER ✔✔-A
notification by providers required by the HIPAA Privacy
, Rule that provides an understandable explanation of
patients' rights with respect to their personal health
information and the privacy practices of their providers
How long should a patient wait in the waiting room? -
✔✔ANSWER ✔✔-No more than 15 minutes
Steps for filing medical records - ✔✔ANSWER ✔✔-1.
Conditioning (group related papers together, rmv
clips/staples, attaching smaller papers to larger sheets,
fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the
original record in the file and whether it needs to be
cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to
ensure they don't become misplaced)
Alphabetic filing - ✔✔ANSWER ✔✔-Last name, first
name, middle initial
