Cintas SSR Certification Questions and Answers
| Newest Study Guide with Solutions | Grade A+
• Invoice Teach-backs -✓✓SSRIT will explain 5 invoices to the CRT - Material
Number, Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to,
Bill-to, Insurance
• What is Material Cost? -✓✓Amount of money we spend buying garments
• As an SSR, how can you reduce material costs? -✓✓Monitor Inventories of
garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
• What is even billing? How does it benefit the customer? (SHB, pg65) -✓✓•Our
pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations where service may not
be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
• What are net billings? (SHB, pg71) -✓✓The percentage of actual invoiced
billings vs. gross billings
• What are some ways you can minimize the issuance of credits? (SHB, pg72) -
✓✓*Even Billing -Ensure Customers Understand how we bill (flat-rate billing
over 52 weeks, etc.)
, *Product Shortages -Communicate loading issues to leadership; fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting); check
inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind customers about
even billing
*LRs and Garment Returns -remind customers about the 4 week countdown;
review damage garments with contacts; offer uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind customers; loop in
leadership as necessary; identify customers that may need a pricing rollback and
communicate it to the office
• What are some ways to start AR conversations (SHB, pg74) -✓✓I noticed -
Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect payment today?
Seconds that count -Use your hard work to lead the conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
• What steps should you take if a customer has an amount 60 days past due? -
✓✓•Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until payments
have been made.
• What are the components of the SSR Pay Plan? -✓✓•Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
| Newest Study Guide with Solutions | Grade A+
• Invoice Teach-backs -✓✓SSRIT will explain 5 invoices to the CRT - Material
Number, Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to,
Bill-to, Insurance
• What is Material Cost? -✓✓Amount of money we spend buying garments
• As an SSR, how can you reduce material costs? -✓✓Monitor Inventories of
garments and checking for billing accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
• What is even billing? How does it benefit the customer? (SHB, pg65) -✓✓•Our
pricing is based on 52 week billing
•Designed to be a flat rate that take into account situations where service may not
be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
• What are net billings? (SHB, pg71) -✓✓The percentage of actual invoiced
billings vs. gross billings
• What are some ways you can minimize the issuance of credits? (SHB, pg72) -
✓✓*Even Billing -Ensure Customers Understand how we bill (flat-rate billing
over 52 weeks, etc.)
, *Product Shortages -Communicate loading issues to leadership; fill the shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting); check
inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind customers about
even billing
*LRs and Garment Returns -remind customers about the 4 week countdown;
review damage garments with contacts; offer uniform advantage
*Pricing Fairness -communicate it as soon as possible; remind customers; loop in
leadership as necessary; identify customers that may need a pricing rollback and
communicate it to the office
• What are some ways to start AR conversations (SHB, pg74) -✓✓I noticed -
Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect payment today?
Seconds that count -Use your hard work to lead the conversation to payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
• What steps should you take if a customer has an amount 60 days past due? -
✓✓•Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until payments
have been made.
• What are the components of the SSR Pay Plan? -✓✓•Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
