Cintas SSR Certification Updated Questions and
Answers (2026/2027) | Practice Review with
Explanations | Grade A+
• Principal Objective -✓✓We will exceed customer expectations to maximize the
long term value of Cintas for its shareholders and working partners.
• Service Mission -✓✓To provide a product or service to every business in North
America
• Four Quality Absolutes -✓✓Customers want their products
They want them clean
They want them functional
They want to like their service provider
• Differentiated Service -✓✓To distinguish ourselves as the best in the business by
exceeding customer expectations and making seconds that count
• Competitive Urgency -✓✓Attending to every detail of our business with
enthusiasm, intensity, and thoroughness, as though any detail left unattended
would result in a lost customer.
• What is a CRF? -✓✓Customer Request Form
• What is a GRF? -✓✓Garment Request Form
, • What is uniform advantage (UA)? -✓✓An "insurance" like program that can be
an alternative to paying for damaged garments. Paying a little more per week for
each garment to avoid paying for individual damage costs.
• What is Premium Uniform Advantage? -✓✓The same as UA except will also
apply to premium classed garments. This includes FR garments and non standard
sizes (XXL, LJ, LN, etc.)
• When should we discuss accounts receivable with a customer? -✓✓If they exceed
30 days past due
• How often do you complete Smith Training? -✓✓Quarterly
• Five keys for Smith Driving? -✓✓Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
• What makes up customers total inventory? -✓✓The garments they are wearing,
the garments stored at their location, and the garments in our possession.
• Minimum expectation for Accounts Receivables? -✓✓Less than 5%
• Who is responsible for the appearance and upgrading of garments? -✓✓The SSR
Answers (2026/2027) | Practice Review with
Explanations | Grade A+
• Principal Objective -✓✓We will exceed customer expectations to maximize the
long term value of Cintas for its shareholders and working partners.
• Service Mission -✓✓To provide a product or service to every business in North
America
• Four Quality Absolutes -✓✓Customers want their products
They want them clean
They want them functional
They want to like their service provider
• Differentiated Service -✓✓To distinguish ourselves as the best in the business by
exceeding customer expectations and making seconds that count
• Competitive Urgency -✓✓Attending to every detail of our business with
enthusiasm, intensity, and thoroughness, as though any detail left unattended
would result in a lost customer.
• What is a CRF? -✓✓Customer Request Form
• What is a GRF? -✓✓Garment Request Form
, • What is uniform advantage (UA)? -✓✓An "insurance" like program that can be
an alternative to paying for damaged garments. Paying a little more per week for
each garment to avoid paying for individual damage costs.
• What is Premium Uniform Advantage? -✓✓The same as UA except will also
apply to premium classed garments. This includes FR garments and non standard
sizes (XXL, LJ, LN, etc.)
• When should we discuss accounts receivable with a customer? -✓✓If they exceed
30 days past due
• How often do you complete Smith Training? -✓✓Quarterly
• Five keys for Smith Driving? -✓✓Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
• What makes up customers total inventory? -✓✓The garments they are wearing,
the garments stored at their location, and the garments in our possession.
• Minimum expectation for Accounts Receivables? -✓✓Less than 5%
• Who is responsible for the appearance and upgrading of garments? -✓✓The SSR
