CHIA PRACTICE EXAM FINAL PAPER 2026
SOLVED QUESTIONS AND FULL SOLUTION
UPDATED
◉ How many Scale categories are there compared to Class
categories?
A. 6 scale categories and 6 class categories
B. 6 scale categories and 7 class categories
C. 7 scale categories and 6 class categories
D. 7 scale categories and 7 class categories.
Answer: C. 7 scale categories and 6 class categories
◉ Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
A. A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
B. A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different class group
C. A Ritz Carlton hotel will always be in the same Scale and Class
groups in every country throughout the world
D. Ritz Carlton may choose which Scale and which Class they are in.
,Answer: C. A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
◉ Which one of the following is an accurate statement regarding
Class groups?
A. The names of the Class groups are very different than the names
of the Scale groups
B. Class groups are more popular and relevant in North America
rather than outside North America
C. Independent hotels are slotted into Class groups based upon the
ADR of the independent hotel compared to the chain hotels in the
same country or market
D. Once an independent hotel is slotted into a Class group, it will
never change.
Answer: C. Independent hotels are slotted into Class groups based
upon the ADR of the independent hotels compared to the chain
hotels in the same country or market
◉ Which one of the following is NOT a Location Category used by
the hotel industry?
A. Airport
B. Suburban
C. Oceanfront
D. Urban.
, Answer: C. Oceanfront
◉ Which is NOT a valid non-geographic category?
A. Extended Stay
B. Boutique
C. Guest Satisfaction Rating
D. Destination Report.
Answer: C. Guest Satisfaction Rating
◉ Benchmarking in the hotel industry takes place at what level?
A. Property level for an individual hotel vs. their Competitive Set
B. Corporate level for a hotel company, for example one brand vs.
others
C. Geographic level for tourism organizations, for example, city vs.
comparable cities
D. All of the above levels.
Answer: D. All of the above levels
◉ Comp sets are used for many purposes in hotel operations, which
of the following is one of these purposes?
A. Comp sets can be used to aid the sales and marketing
departments in determining the effectiveness of various pricing
decisions
SOLVED QUESTIONS AND FULL SOLUTION
UPDATED
◉ How many Scale categories are there compared to Class
categories?
A. 6 scale categories and 6 class categories
B. 6 scale categories and 7 class categories
C. 7 scale categories and 6 class categories
D. 7 scale categories and 7 class categories.
Answer: C. 7 scale categories and 6 class categories
◉ Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
A. A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
B. A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different class group
C. A Ritz Carlton hotel will always be in the same Scale and Class
groups in every country throughout the world
D. Ritz Carlton may choose which Scale and which Class they are in.
,Answer: C. A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
◉ Which one of the following is an accurate statement regarding
Class groups?
A. The names of the Class groups are very different than the names
of the Scale groups
B. Class groups are more popular and relevant in North America
rather than outside North America
C. Independent hotels are slotted into Class groups based upon the
ADR of the independent hotel compared to the chain hotels in the
same country or market
D. Once an independent hotel is slotted into a Class group, it will
never change.
Answer: C. Independent hotels are slotted into Class groups based
upon the ADR of the independent hotels compared to the chain
hotels in the same country or market
◉ Which one of the following is NOT a Location Category used by
the hotel industry?
A. Airport
B. Suburban
C. Oceanfront
D. Urban.
, Answer: C. Oceanfront
◉ Which is NOT a valid non-geographic category?
A. Extended Stay
B. Boutique
C. Guest Satisfaction Rating
D. Destination Report.
Answer: C. Guest Satisfaction Rating
◉ Benchmarking in the hotel industry takes place at what level?
A. Property level for an individual hotel vs. their Competitive Set
B. Corporate level for a hotel company, for example one brand vs.
others
C. Geographic level for tourism organizations, for example, city vs.
comparable cities
D. All of the above levels.
Answer: D. All of the above levels
◉ Comp sets are used for many purposes in hotel operations, which
of the following is one of these purposes?
A. Comp sets can be used to aid the sales and marketing
departments in determining the effectiveness of various pricing
decisions
