Server Test – Complete Study Guide, Practice Questions, and Training Review
Notes
Who are your guests? - ANS ✔✔Anyone who walks into the restaurant
What are some signs that would signal guest dissatisfaction? - ANS ✔✔Untouched drinks
Untouched food
Searching for server
Why is it important to study our menus so thoroughly? - ANS ✔✔So we are knowledgeable
about out product and can answer any questions from our guests
Why is it important to read the order back to the guest? - ANS ✔✔To ensure order accuracy and
to show a concern for the guest's needs
What are the only items that should be left on the table by the time our guests are ready to
leave? - ANS ✔✔Glassware
Check
What is Pivot Point Seating? - ANS ✔✔The process we use to identify guests sitting at tables
through seat positioning so we don't "auction" off food at the tables
What is credo? Please name all eight parts. - ANS ✔✔Our Briad value system
Caring, respect, fairness, understanding, trustworthiness, positivity, commitment, responsibility
Why is communication with Expo so important? - ANS ✔✔Main communicator with the kitchen
Single voice the kitchen should be hearing to allow everyone to function in unison
,If everyone was talking to kitchen it would be too many voices and the chance for error
increases
What is the rewards system for Friday's Guests called? What are the benefits for the Guest? -
ANS ✔✔Give Me More Stripes (GMMS)
For every dollar spent, guest receives a point. Points cashed in for free food.
Occasional promotional benefits offered as well
Please list the Briad's Non-Negotiables (Name at least 5). - ANS ✔✔World class curb appeal,
hospital like cleanliness with grocery store like organization, spotlight like bar cleanliness with
liquor store like displays
4 events a week
No false waits
Perfect French Fries always
.99 complaints per 100k in sales as a maximum
100% recipe adherence
100% adherence to the uniform/attire standard
100% staffed
Stack ranking leading to Performance-based scheduling for "sales associates"
100% commitment to our Service Standard
GMMS at 20% of sales
How do you indicate broken glass in an ice bin? - ANS ✔✔Grenadine or ketchup on top of the
ice
How many ounces in our pint glasses? In our schooners? - ANS ✔✔14 oz.
20 oz.
, We ask for identification of anyone who looks under the age of what? - ANS ✔✔40
What do we consider our domestic beers? - ANS ✔✔Budweiser
Bud Light
Miller Lite
Coors Light
What is the price of a domestic bottle of beer? Import bottle of beer? - ANS ✔✔$5.50
$6.00
Do we serve canned beer? - ANS ✔✔Yes
What are our Happy Hour specials? - ANS ✔✔Half priced appetizers (excluding platters)
$1.50 single cheeseburger slider or basket of fries
$3.25 14 oz. domestic draughts and bottled beer
$4.25 20 oz. domestic draughts and well drinks
$4.50 6 oz. glass of wine
$6 9 oz. glass of wine
$6.25 Ultimate Electric Lemonade, Ultimate Long Island Tea, Ultimate Margarita
$1 off canned beer
When is Happy Hour in this location? - ANS ✔✔MWFSat: 3-7 & 9-close
TTh: 3-close
Sun: all day
Notes
Who are your guests? - ANS ✔✔Anyone who walks into the restaurant
What are some signs that would signal guest dissatisfaction? - ANS ✔✔Untouched drinks
Untouched food
Searching for server
Why is it important to study our menus so thoroughly? - ANS ✔✔So we are knowledgeable
about out product and can answer any questions from our guests
Why is it important to read the order back to the guest? - ANS ✔✔To ensure order accuracy and
to show a concern for the guest's needs
What are the only items that should be left on the table by the time our guests are ready to
leave? - ANS ✔✔Glassware
Check
What is Pivot Point Seating? - ANS ✔✔The process we use to identify guests sitting at tables
through seat positioning so we don't "auction" off food at the tables
What is credo? Please name all eight parts. - ANS ✔✔Our Briad value system
Caring, respect, fairness, understanding, trustworthiness, positivity, commitment, responsibility
Why is communication with Expo so important? - ANS ✔✔Main communicator with the kitchen
Single voice the kitchen should be hearing to allow everyone to function in unison
,If everyone was talking to kitchen it would be too many voices and the chance for error
increases
What is the rewards system for Friday's Guests called? What are the benefits for the Guest? -
ANS ✔✔Give Me More Stripes (GMMS)
For every dollar spent, guest receives a point. Points cashed in for free food.
Occasional promotional benefits offered as well
Please list the Briad's Non-Negotiables (Name at least 5). - ANS ✔✔World class curb appeal,
hospital like cleanliness with grocery store like organization, spotlight like bar cleanliness with
liquor store like displays
4 events a week
No false waits
Perfect French Fries always
.99 complaints per 100k in sales as a maximum
100% recipe adherence
100% adherence to the uniform/attire standard
100% staffed
Stack ranking leading to Performance-based scheduling for "sales associates"
100% commitment to our Service Standard
GMMS at 20% of sales
How do you indicate broken glass in an ice bin? - ANS ✔✔Grenadine or ketchup on top of the
ice
How many ounces in our pint glasses? In our schooners? - ANS ✔✔14 oz.
20 oz.
, We ask for identification of anyone who looks under the age of what? - ANS ✔✔40
What do we consider our domestic beers? - ANS ✔✔Budweiser
Bud Light
Miller Lite
Coors Light
What is the price of a domestic bottle of beer? Import bottle of beer? - ANS ✔✔$5.50
$6.00
Do we serve canned beer? - ANS ✔✔Yes
What are our Happy Hour specials? - ANS ✔✔Half priced appetizers (excluding platters)
$1.50 single cheeseburger slider or basket of fries
$3.25 14 oz. domestic draughts and bottled beer
$4.25 20 oz. domestic draughts and well drinks
$4.50 6 oz. glass of wine
$6 9 oz. glass of wine
$6.25 Ultimate Electric Lemonade, Ultimate Long Island Tea, Ultimate Margarita
$1 off canned beer
When is Happy Hour in this location? - ANS ✔✔MWFSat: 3-7 & 9-close
TTh: 3-close
Sun: all day
