UTA OPMA-3306 CHAPTER 1
PRACTICE EXAM QUESTIONS &
ANSWERS
The pipelinelike movement of the materials and information needed to produce a good
or service. - Correct Answers -Supply (chain) network
A strategy that meets the needs of shareholders, and employees, and that preserves
the environment. - Correct Answers -Triple bottom line strategy
The processes needed to determine the set of future actions required to operate an
existing supply chain. - Correct Answers -Planning
The selection of suppliers. - Correct Answers -Sourcing
A type of process where a major product is produced or a service is provided. - Correct
Answers -Making
A type of process that moves products to warehouses or customers. - Correct Answers
-Delivery
Metaphorically defined as quality divided by price. - Correct Answers -Value
A philosophy that aggressively seeks to eliminate the causes of production defects. -
Correct Answers -Total quality control;
An approach that seeks to make revolutionary changes, as opposed to evolutionary
changes (which is advocated by total quality management). - Correct Answers -
Business process reengineering
Processes that involve the receiving of worn-out, defective, and excess products
returned by customers and support for customers who have product problems. - Correct
Answers -Returning
A business where the major product is intangible, meaning it cannot be weighed or
measured - Correct Answers -Service
When a company builds service activities into its product offerings. - Correct Answers -
Product-service bundling
PRACTICE EXAM QUESTIONS &
ANSWERS
The pipelinelike movement of the materials and information needed to produce a good
or service. - Correct Answers -Supply (chain) network
A strategy that meets the needs of shareholders, and employees, and that preserves
the environment. - Correct Answers -Triple bottom line strategy
The processes needed to determine the set of future actions required to operate an
existing supply chain. - Correct Answers -Planning
The selection of suppliers. - Correct Answers -Sourcing
A type of process where a major product is produced or a service is provided. - Correct
Answers -Making
A type of process that moves products to warehouses or customers. - Correct Answers
-Delivery
Metaphorically defined as quality divided by price. - Correct Answers -Value
A philosophy that aggressively seeks to eliminate the causes of production defects. -
Correct Answers -Total quality control;
An approach that seeks to make revolutionary changes, as opposed to evolutionary
changes (which is advocated by total quality management). - Correct Answers -
Business process reengineering
Processes that involve the receiving of worn-out, defective, and excess products
returned by customers and support for customers who have product problems. - Correct
Answers -Returning
A business where the major product is intangible, meaning it cannot be weighed or
measured - Correct Answers -Service
When a company builds service activities into its product offerings. - Correct Answers -
Product-service bundling
