Operations and Supply Chain Management
C720 (WGU) Exam | Questions with 100%
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Terms in this set (245)
Operations The process used to acquire inputs, such as
people, capital, and material, and transform them
into outputs, such as products and services.
Operations Manager They allocate resources.
Capital Facilities and equipment
Competitive Advantage Developing capabilities that customers value, can
be sustained over the long-term, and
competitors find difficult to replicate.
Inseparability The process of separating production from
consumption; cannot be done for services
because they are produced and consumed
simultaneously.
Technology The application of knowledge, tools, processes,
and procedures to solve problems.
, Product Design The characteristics, features, and performance of
the product; how the product functions; does not
fundamentally change the product. Example:
changing Coca-Cola's beverage containers from
glass to aluminum.
Product Technology The application of knowledge to improve the
product.
Process How to accomplish a task.
Process Design How a product is made; can fundamentally alter
the nature of the product. Example: changing the
taste of Coca-Cola.
Process Technology The application of knowledge to improve a
process.
Cross-Functionality When individuals with different expertise work
towards a common goal; this is an essential
business process.
Concurrent Engineering Completing product design and process design
simultaneously.
Functional Areas Subsystems within an organization, such as
marketing, finance, and accounting, that are
linked together by a common organizational
goal.
C720 (WGU) Exam | Questions with 100%
Correct Answers | Verified | Latest Update 2026
Save
Terms in this set (245)
Operations The process used to acquire inputs, such as
people, capital, and material, and transform them
into outputs, such as products and services.
Operations Manager They allocate resources.
Capital Facilities and equipment
Competitive Advantage Developing capabilities that customers value, can
be sustained over the long-term, and
competitors find difficult to replicate.
Inseparability The process of separating production from
consumption; cannot be done for services
because they are produced and consumed
simultaneously.
Technology The application of knowledge, tools, processes,
and procedures to solve problems.
, Product Design The characteristics, features, and performance of
the product; how the product functions; does not
fundamentally change the product. Example:
changing Coca-Cola's beverage containers from
glass to aluminum.
Product Technology The application of knowledge to improve the
product.
Process How to accomplish a task.
Process Design How a product is made; can fundamentally alter
the nature of the product. Example: changing the
taste of Coca-Cola.
Process Technology The application of knowledge to improve a
process.
Cross-Functionality When individuals with different expertise work
towards a common goal; this is an essential
business process.
Concurrent Engineering Completing product design and process design
simultaneously.
Functional Areas Subsystems within an organization, such as
marketing, finance, and accounting, that are
linked together by a common organizational
goal.
