1|Page
WGU D514 Analytical Methods for Healthcare
Leadership Comprehensive Examination||Verified
Exam!!!!||, Western Governors University, 2026/2027 -
Question Healthcare Analytics and Leadership
Examination||Newest Exam!!!!
A hospital researcher is interested in investigating the
association between hospital ownership (i.e., government,
investor, and not-for-profit) on overall hospital quality
scores. A cross-sectional data set of all urban hospitals
from eight states is used in this study. The data were
obtained from various administrative databases: Medicare
Hospital Cost Report Information System, the American
Hospital Association, and the Area Health Resource File.
Descriptive statistics are used to summarize the data. An
ordinary least squares regression is used to test the
relationship between ownership status and hospital quality
while controlling for hospital and market characteristics.
Which component is missing from these research
methods? - Answer-Research design
A hospital researcher is interested in the association
between patient satisfaction and market share. The
researcher hypothesizes that increased patient
satisfaction will lead to an increase in hospital market
,2|Page
share. A longitudinal study of seven years will be
conducted to assess the change in hospital market share
over time. Urban hospitals from the United States that
have more than 100 beds will be included in the analysis.
The data set will include hospital characteristics and
market characteristics. . The variables included in the data
set will control for other factors that may impact hospital
patient satisfaction. Statistical significance will be set at α
= 0.05 for the analysis. The results of the analysis will be
of interest to hospital administrators and policymakers.
Which component is missing from the research methods?
- Answer-Analysis plan
Review
After reviewing a quality report from a large urban hospital,
an administrator decided to implement a new initiative to
improve communication among healthcare professionals.
The hospital administrator conducted a survey on safety
and error prevention, revealing that ineffective or
insufficient communication among team members
significantly contributes to adverse events. Which data
source would have been used to highlight patient
perception of care? - Answer-HCAHPS Score
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There have been recent complaints at a pharmacy
regarding care, wait times, and errors. The administrator
wants to further examine customer satisfaction rates. After
examining more information the administrator decides to
develop a new patient portal that will allow patients to
perform a refill request online. The system will also allow
patients to request refills via text or mobile devices. Which
two sources of data were used in the change from the old
system to the new system? Choose 2 answers - Answer-
Patient wait times & Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover
during the first year at the hospital. There are many
theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing
director to study this further and develop some tactics to
improve nursing retention. The director plans to gather
data, conduct some statistical analysis, and report back to
the CEO with an improvement plan.Which type of data
would the director gather to develop this plan? - Answer-
Hospital tenure for nurses
A large urban hospital has implemented a new patient
registration system to reduce patient complaints,
, 4|Page
streamline the process, and make it easier to understand.
The hospital had been monitoring patient wait times for
registration before implementing this change. Which
aspect of wait time was analyzed in applying descriptive
statistics for this scenario? - Answer-An average of wait
times was analyzed.
A surgical center is experiencing patient attrition. The
center has received bad reviews online. One area of
complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major
complaints were. The center has decided to outsource its
maintenance in an effort to improve patient satisfaction
scores. The median patient satisfaction scores were
determined from the survey. How were descriptive
statistics applied in this scenario? - Answer-To determine
the 50th percentile of patient satisfaction scores.
An administrator at an established hospital decided to
create a new data collection plan for the quality
improvement initiative because the former plan was not
acceptable.One concern with the old plan was with the
timeliness of the data and with missing data elements
associated with wait times and communication.How were
WGU D514 Analytical Methods for Healthcare
Leadership Comprehensive Examination||Verified
Exam!!!!||, Western Governors University, 2026/2027 -
Question Healthcare Analytics and Leadership
Examination||Newest Exam!!!!
A hospital researcher is interested in investigating the
association between hospital ownership (i.e., government,
investor, and not-for-profit) on overall hospital quality
scores. A cross-sectional data set of all urban hospitals
from eight states is used in this study. The data were
obtained from various administrative databases: Medicare
Hospital Cost Report Information System, the American
Hospital Association, and the Area Health Resource File.
Descriptive statistics are used to summarize the data. An
ordinary least squares regression is used to test the
relationship between ownership status and hospital quality
while controlling for hospital and market characteristics.
Which component is missing from these research
methods? - Answer-Research design
A hospital researcher is interested in the association
between patient satisfaction and market share. The
researcher hypothesizes that increased patient
satisfaction will lead to an increase in hospital market
,2|Page
share. A longitudinal study of seven years will be
conducted to assess the change in hospital market share
over time. Urban hospitals from the United States that
have more than 100 beds will be included in the analysis.
The data set will include hospital characteristics and
market characteristics. . The variables included in the data
set will control for other factors that may impact hospital
patient satisfaction. Statistical significance will be set at α
= 0.05 for the analysis. The results of the analysis will be
of interest to hospital administrators and policymakers.
Which component is missing from the research methods?
- Answer-Analysis plan
Review
After reviewing a quality report from a large urban hospital,
an administrator decided to implement a new initiative to
improve communication among healthcare professionals.
The hospital administrator conducted a survey on safety
and error prevention, revealing that ineffective or
insufficient communication among team members
significantly contributes to adverse events. Which data
source would have been used to highlight patient
perception of care? - Answer-HCAHPS Score
,3|Page
There have been recent complaints at a pharmacy
regarding care, wait times, and errors. The administrator
wants to further examine customer satisfaction rates. After
examining more information the administrator decides to
develop a new patient portal that will allow patients to
perform a refill request online. The system will also allow
patients to request refills via text or mobile devices. Which
two sources of data were used in the change from the old
system to the new system? Choose 2 answers - Answer-
Patient wait times & Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover
during the first year at the hospital. There are many
theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing
director to study this further and develop some tactics to
improve nursing retention. The director plans to gather
data, conduct some statistical analysis, and report back to
the CEO with an improvement plan.Which type of data
would the director gather to develop this plan? - Answer-
Hospital tenure for nurses
A large urban hospital has implemented a new patient
registration system to reduce patient complaints,
, 4|Page
streamline the process, and make it easier to understand.
The hospital had been monitoring patient wait times for
registration before implementing this change. Which
aspect of wait time was analyzed in applying descriptive
statistics for this scenario? - Answer-An average of wait
times was analyzed.
A surgical center is experiencing patient attrition. The
center has received bad reviews online. One area of
complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major
complaints were. The center has decided to outsource its
maintenance in an effort to improve patient satisfaction
scores. The median patient satisfaction scores were
determined from the survey. How were descriptive
statistics applied in this scenario? - Answer-To determine
the 50th percentile of patient satisfaction scores.
An administrator at an established hospital decided to
create a new data collection plan for the quality
improvement initiative because the former plan was not
acceptable.One concern with the old plan was with the
timeliness of the data and with missing data elements
associated with wait times and communication.How were
