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Exam (elaborations)

BNA Chapter 2: The Customer – Nursing Assistant Course Patient-Centered Care & Communication Study Guide

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BNA Chapter 2: The Customer – Nursing Assistant Course Patient-Centered Care & Communication Study Guide

Institution
BNA
Course
BNA

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BNA Chapter 2: The Customer – Nursing Assistant Course Patient-Centered Care &
Communication Study Guide



abuse - ✔✔Willful infliction of injury, intimidation or punishment



advocate - ✔✔Pleading on behalf of another



attitude - ✔✔state of mind



authorized representative - ✔✔person designated by the resident or legal system to manage
the resident's personal affairs



customer - ✔✔someone who uses another's products or services



grievance - ✔✔a formal statement or complaint



misappropriation - ✔✔deliberate misplacement or wrongful use of a person's belongings
without consent



neglect - ✔✔not providing goods or services needed by the person to prevent harm, illness,
pain or distress



ombusman - ✔✔a formal advocate for residents



residents rights - ✔✔rights guaranteed by law to all residents



self determination - ✔✔the ability to make choices about one's own life
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