MDAST 322Chapter 17 EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!!

MDAST 322Chapter 17 EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!! Which of the following is a traditional probationary period for a new employee? - Answer- 60 to 90 days. Personnel policy manuals do not need to be updated. - Answer- FALSE. Personnel policy manuals should be updated on a regular basis and employees should be notified when an update occurs. Which of the following is an unlawful pre-employment inquiry? - Answer- "How many children do you have?" New employees should be given orientation in which of the following areas? - Answer- All are correct. New employee orientation should include office policies, the nature of the practice, and the physical environment of the practice. The 5 Cs of Communication include which of the following? - Answer- All are correct. The 5 Cs of Communication include clear, concise, consistent correct, and courteous. Which act protects the employee against unsafe workplaces? - Answer- Occupational Safety and Health Act. A chain of command is wise in a physician's office. - Answer- TRUE. A chain of command is essential in any business. Which of the following is a more intrinsic motivation? - Answer- Praise. Management problems can often be avoided by careful definition of the areas of responsibility for each staff member. - Answer- TRUE. When staff members understand their areas of responsibility, management has fewer problems with responsibility issues. A good listener will interrupt to obtain clarification. - Answer- FALSE. A good listener will refrain from interrupting with a comment or question. Which of the following is critical for good communication, overcoming employee barriers, and keeping a smooth operation of a medical facility? - Answer- Holding regular staff meetings and sending regular emails and memos. Money would not be motivating factor for a person to reach a specific goal. - Answer- FALSE. Money can be a motivating factor for some people. Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin? - Answer- Title VII of the Civil Rights Act of 1964 and Equal Employment Opportunity Act of 1972. Which subjects cannot be discussed in a job interview? - Answer- Religion. Factors that can motivate someone to reach a goal would include which of the following? - Answer- All are correct. Motivating factors can include: challenging work, money, recognition, satisfaction, freedom, fear, family, insecurity competition, fulfillment, integrity, honor, reputation, responsibility, prestige, needs, and love. Which of the following documents lists the order in which business is to be conducted during a meeting? - Answer- Agenda. Which of the following questions is legally allowed during an initial interview for employment as a medical assistant? - Answer- "When did you graduate from medical assisting school?" A group of employees who stick together during difficult times could be called: - Answer- Cohesive. Which of the following employee behaviors is grounds for immediate dismissal without warning? - Answer- All are correct. Some managers assign a person to assist new employees during the initial probationary period; this person is called a: - Answer- Mentor. Which of the following is a quality of an effective leader or office manager? - Answer- All are correct.