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LDR - 302S Organizational Culture exam with comprehensive questions and well elaborated correct answers graded A+.

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LDR - 302S Organizational Culture exam with comprehensive questions and well elaborated correct answers graded A+.

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LDR - 302S Organizational Culture exam
with comprehensive questions and well
elaborated correct answers graded A+
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,Changing organizational systems and procedures BEST describes which of the following embedding
mechanisms, which serve as the conscious and subconscious ways of forming organization culture? -
correct ans:Transform the culture



In an article by Chaplain Kenneth R. Williams, he used a formulaic model to calculate the approximate
monetary costs of toxic behavior in an organization. The formula calculated costs for worrying, physical
and mental health, absenteeism, avoidance, and conversations with co-workers. Which of the five
effects of toxic leadership measured caused the LEAST financial impact for the organization? - correct
ans:Cost of absenteeism



Treating each individual with dignity and fairness, with the operational premise that you treat others in
concert with the way you would like to be treated BEST defines which of the following? - correct
ans:Respectful engagement



Toxicity - correct ans:pattern of combined, counterproductive behaviors

encompassing not only harmful leadership but also abusive supervision, bullying, and workplace
incivility, involving

leaders, peers, and direct reports as offenders, incorporating six specific behaviors (see table):



Behaviors:

1. shaming

2. passive

3. hostility

4. team sabotage

5. indifference negativity

6. exploitation



Toxic personnel are experts in managing upward, simultaneously giving the appearance of high
performance to their supervisors while abusing others to get ahead; most toxic behavior is passive and
"under the radar."



Toxic Personnel - correct ans:highly competent, dedicated to task accomplishment, possess skills or
expertise needed by the organization, and at

, least appear to be productive in the short term.



experts in presenting an image of high performance to their superiors; they simultaneously create "a
trust tax" that

debits from results



Toxic protectors - correct ans:practice a subtle form of quid pro quo, either having a personal
relationship with the toxic person, having a need for

power and control that the toxic person's actions feed or benefiting from apparent high performance.



sabotage the organization by ignoring or enabling behaviors that degrade productivity, morale, trust,
and cohesion



Toxic Behavior - Shaming - correct ans:Humiliation, sarcasm, put-downs, jabs, blaming Persistently
pointing out mistakes intending to reduce another's self-worth Public embarrassment



Toxic Behavior - Passive Hostility - correct ans:Passive-aggressive behavior redirecting one's anger

inappropriately on a target person or persons



Resenting requests, deliberate procrastination, and intentional mistakes to avoid serving others

Complaints of injustice and lack of appreciation

Compliments that veil criticism

Always getting in the last word (punch)



Toxic Behavior - Team Sabotage - correct ans:Meddling to establish one's personal power base, resulting
in decreased cohesion and performance



Inconsistency: unclear, constantly changing expectations and unpredictable policies, procedures, and
behaviors

Dysfunctional communication: in order to maintain power and control, withholding key information,
sharing incomplete information, or sharing partial items of information resulting in each person having
incomplete data

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