C215 WGU Operations Mgmt- Post Exam Test Questions And Answers |Updated 2026/2027

C215 WGU Operations Mgmt- Post Exam Test Questions And Answers |Updated 2026/2027 Steps to Develop an Aggregate Plan - ANSWER -Step 1 Identify the type of aggregate plan Step 2 Based on the aggregate plan, determine the aggregate production rate. Step 3 Calculate the size of the workforce. Step 4 Test the aggregate plan. Step 5 Evaluate the plan's performance Psychological criteria - ANSWER -a subjective definition that focuses on the judgmental evaluation of what constitutes product or service quality support services - ANSWER -how the quality of a product or service is judged Value for price paid - ANSWER -a definition of quality that consumers often use for product or service usefulness Conformance to specifications - ANSWER -measures how well the product or service meets the targets and tolerances determined by its designers Fitness for use - ANSWER -focuses on how well the product performs its intended function or use continuous improvement - ANSWER -A philosophy of never-ending improvement. benchmarking - ANSWER -Studying the business practices of other companies for purposes of comparison. plan-do-study-act (PDSA) cycle - ANSWER -describes the activities a company needs to perform in order to incorporate continuous improvement in its operation external customers - ANSWER -those that purchase the company's goods and services internal customers - ANSWER -employees of the organization who receive goods or services from others in the company quality circle - ANSWER -A team of volunteer production employees and their supervisors who meet regularly to solve quality problems. fishbone diagrams - ANSWER -cause and effect diagrams cause and effect diagrams - ANSWER -A chart that identifies potential causes of particular quality problems. flowchart - ANSWER -a schematic diagram of the sequence of steps involved in an operation or process. It provides a visual tool that is easy to use and understand checkists - ANSWER -a list of common defects and the number of observed occurrences of these defects control chart - ANSWER -used to evaluate whether a process is operating within expectations relative to some measured value such as weight, width, or volume scatter diagram - ANSWER -graphs that show how two variables are related to one another. What diagram? as production speed increases, so does the number of defects. - ANSWER -Scatter diagram Pareto Analysis - ANSWER -a technique used to identify quality problems based on their degree of importance Histograms - ANSWER -a chart that shows the frequency distribution of observed values of a variable quality function deployment (QFD) - ANSWER -A tool used to translate the preferences of the customer into specific technical requirements. Quality at the source - ANSWER -the belief that it is far better to uncover the source of quality problems and correct it than to discard defective items after production. Malcolm Baldrige National Quality Award - ANSWER -An award given annually to companies that demonstrate quality excellence and establish best practice standards in industry. Deming prize - ANSWER -A Japanese award given to companies to recognize efforts in quality improvement ISO 9000 - ANSWER -A set of international quality standards and a certification demonstrating that companies have met all the standards specified ISO 14000 - ANSWER -A set of international standards and a certification focusing on a company's environmental responsibility. Technical Feasibility - ANSWER -the degree to which an individual or group of individuals is physically and mentally able to do the job Economic Feasibility - ANSWER -the degree to which the value a job adds and the cost of having the job done create profit for the company Behavioral Feasibility - ANSWER -the degree to which an employee derives intrinsic satisfaction from doing the job