ISM3004 UF EXAM 1 QUESTIONS AND VERIFIED
ACCURATE ANSWERS
Disruption... - Answers - occurs when the normal way of doing things is interrupted
Technology is a disruptor that leads to ____ for some and ____ for others. - Answers -
treasure; tumult
3 Examples of Disruption: - Answers - Video industry (BB vs. Digital distribution
centers), music industry (physical music in brick and mortar stores vs. digital music),
and higher education (in person vs. online/MOOCs)
Define the term share economy: an economy in which ________ - Answers - asset
owners can capitalize on unused capacity. Consumers can rent from peers rather than
renting/buying from a company
Examples of a share economy include: - Answers - Airbnb, Turo.com, Uber, and Lyft
server virtualization vs workstation - Answers - workstation we split up the desktop and
can use diff os systems; server we use multiple VMs in one server
Asset owners / consumers come together in share economy via digital ___ ____.
ubiquitous ___ ___, ____ devices, advanced ___ tech, and social media allow for its
creation. - Answers - clearing houses; internet access; mobile; web
How is the share economy disruptive? - Answers - the assets of a company are no
longer the only assets out there. Other, sometimes cheaper, alternatives
4 key factors cause disruptions: - Answers - Moore's Law, social media, globalization,
and mobile
With Moore's law, you can get the same transistor count at _____ the price 2 years
later. - Answers - half
What's the Gartner Hype Cycle? - Answers - a graph that tracks hype over new
technologies; the life cycle of hype
The Hype Cycle helps organizations make good decisions regarding tech by helping
them ___________, allowing them to _______, and makes them aware of potential
________. - Answers - understand the stages of hype; see through it; danger zones
What are the 3 danger zones of the Gartner Hype Cycle? - Answers - adopting too
early, giving up too soon, and adopting too late
,The x-axis of the Hype Cycle represents _____, while the y-axis represents _____. -
Answers - non-linear time (time in phases); expectations for the impact of a technology
Different technologies take different lengths of time to be ____. - Answers - adopted
Stages of Hype Cycle - Answers - innovation trigger, peak of inflated expectations,
trough of disillusionment, slope of enlightenment, and plateau of productivity
During the innovation trigger, ______ occurs, there's a ____ and a _____, ___/___
attention, and there are ____ adopters. - Answers - R and D; breakthrough; demo;
media/industry; early
During the peak of inflated expectations, ___ builds. There are more ____ until ___
exceeds _____. ____ bubble due to a possibly overinflated stock price. - Answers -
buzz; adoptions; expectations; reality; investment
During the trough of disillusionment, _____ sets in and people become ______. ____-
____ expectations are not met. People become disillusioned and ____ products. Hype
for a reason, so some people still ______. - Answers - reality; impatient; over-inflated;
drop; invest
During the slope of enlightenment, people who saw through the hype and maintained a
rational view remained ______. _____ adopters have learned and are seeing __ ___ on
investment. Expectations are more ______, and people invest _____, expanding the
tech's use. - Answers - invested; early; real returns; reasonable; more
During the plateau of productivity, the ____ are proven and there are less ____ on
investments. __-__% of the market has adopted the tech at this point; there's a sharp
increase in adoption as the market ____________. - Answers - proven; risks; 20-30;
grows toward maturity
The range of impact for a technology can be: - Answers - low, moderate, high, or
transformational
Low impact sees ____ _____ improvements. - Answers - slight process
3 types of impact: - Answers - potential, operational, and financial
Moderate impact sees _____ processes improve _______. Revenue _____ a little or
cost ____ a little. - Answers - existing; incrementally; increases; decreases
Reverse innovation is when - Answers - you develop for emerging markets first and roll
products out into developed markets later
High impact sees ____ ____ of performing procedures. Revenue ____ or cost _____. -
Answers - new ways; increases; decreases
, Transformational impact sees ___ ___ of doing _____. There's a __ ___ in the industry.
- Answers - new ways; business; major shift
What mistakes can a company avoid at the 3 danger zones of the Gartner Hype cycle?
They can _____ early and identify which tech is potentially ______. Make decisions
based off of _____, not _____.
They can implement a small ___ ____ and continue ______ the tech and its
opportunities.
Crush the ______ by ______ what you've learned by ______. - Answers - investigate;
beneficial; research; hype; pilot project; evaluating; competition; exploiting; experience
So companies can avoid the 3 danger zones by - Answers - investigating/evaluating
during innovation trigger, pilot projects during peak of inflated expectations and trough
of disillusionment, and crush competition during plateau of productivity
The digital workplaces is a - Answers - business strategy to boost employee
engagement/agility through a more consumerized work environment
The goal of the digital workplace is to - Answers - boost employee engagement and
agility
The digital workplace accomplishes its goals through the means of a more ______ work
environment. - Answers - consumerized
What's meant by a consumerized work environment? - Answers - consumers can use
devices they are familiar with, getting rid of the learning curve and the need for training
The consumerized workplace today allows users to call more of the shots and a
consumerized workplace allows for more _____ and ____ devices. - Answers -
features; faster
What's the alternative to a consumerized workplace? - Answers - A traditional
workplace that employs legacy systems or old tech. Need for training and high learning
curves. Less features and higher costs.
The workplace today is not _____% consumerized - Answers - 100
Being engaged means that you are ____ and _____ about the workplace, you have an
_____ ____ to it, and you commit your ____, ___, and ____, ultimately _____ the
organization's objectives. - Answers - involved; enthusiastic; emotional connection; time;
energy; talent; advancing
3 levels of engagement: - Answers - engaged, not engaged, and actively disengaged
ACCURATE ANSWERS
Disruption... - Answers - occurs when the normal way of doing things is interrupted
Technology is a disruptor that leads to ____ for some and ____ for others. - Answers -
treasure; tumult
3 Examples of Disruption: - Answers - Video industry (BB vs. Digital distribution
centers), music industry (physical music in brick and mortar stores vs. digital music),
and higher education (in person vs. online/MOOCs)
Define the term share economy: an economy in which ________ - Answers - asset
owners can capitalize on unused capacity. Consumers can rent from peers rather than
renting/buying from a company
Examples of a share economy include: - Answers - Airbnb, Turo.com, Uber, and Lyft
server virtualization vs workstation - Answers - workstation we split up the desktop and
can use diff os systems; server we use multiple VMs in one server
Asset owners / consumers come together in share economy via digital ___ ____.
ubiquitous ___ ___, ____ devices, advanced ___ tech, and social media allow for its
creation. - Answers - clearing houses; internet access; mobile; web
How is the share economy disruptive? - Answers - the assets of a company are no
longer the only assets out there. Other, sometimes cheaper, alternatives
4 key factors cause disruptions: - Answers - Moore's Law, social media, globalization,
and mobile
With Moore's law, you can get the same transistor count at _____ the price 2 years
later. - Answers - half
What's the Gartner Hype Cycle? - Answers - a graph that tracks hype over new
technologies; the life cycle of hype
The Hype Cycle helps organizations make good decisions regarding tech by helping
them ___________, allowing them to _______, and makes them aware of potential
________. - Answers - understand the stages of hype; see through it; danger zones
What are the 3 danger zones of the Gartner Hype Cycle? - Answers - adopting too
early, giving up too soon, and adopting too late
,The x-axis of the Hype Cycle represents _____, while the y-axis represents _____. -
Answers - non-linear time (time in phases); expectations for the impact of a technology
Different technologies take different lengths of time to be ____. - Answers - adopted
Stages of Hype Cycle - Answers - innovation trigger, peak of inflated expectations,
trough of disillusionment, slope of enlightenment, and plateau of productivity
During the innovation trigger, ______ occurs, there's a ____ and a _____, ___/___
attention, and there are ____ adopters. - Answers - R and D; breakthrough; demo;
media/industry; early
During the peak of inflated expectations, ___ builds. There are more ____ until ___
exceeds _____. ____ bubble due to a possibly overinflated stock price. - Answers -
buzz; adoptions; expectations; reality; investment
During the trough of disillusionment, _____ sets in and people become ______. ____-
____ expectations are not met. People become disillusioned and ____ products. Hype
for a reason, so some people still ______. - Answers - reality; impatient; over-inflated;
drop; invest
During the slope of enlightenment, people who saw through the hype and maintained a
rational view remained ______. _____ adopters have learned and are seeing __ ___ on
investment. Expectations are more ______, and people invest _____, expanding the
tech's use. - Answers - invested; early; real returns; reasonable; more
During the plateau of productivity, the ____ are proven and there are less ____ on
investments. __-__% of the market has adopted the tech at this point; there's a sharp
increase in adoption as the market ____________. - Answers - proven; risks; 20-30;
grows toward maturity
The range of impact for a technology can be: - Answers - low, moderate, high, or
transformational
Low impact sees ____ _____ improvements. - Answers - slight process
3 types of impact: - Answers - potential, operational, and financial
Moderate impact sees _____ processes improve _______. Revenue _____ a little or
cost ____ a little. - Answers - existing; incrementally; increases; decreases
Reverse innovation is when - Answers - you develop for emerging markets first and roll
products out into developed markets later
High impact sees ____ ____ of performing procedures. Revenue ____ or cost _____. -
Answers - new ways; increases; decreases
, Transformational impact sees ___ ___ of doing _____. There's a __ ___ in the industry.
- Answers - new ways; business; major shift
What mistakes can a company avoid at the 3 danger zones of the Gartner Hype cycle?
They can _____ early and identify which tech is potentially ______. Make decisions
based off of _____, not _____.
They can implement a small ___ ____ and continue ______ the tech and its
opportunities.
Crush the ______ by ______ what you've learned by ______. - Answers - investigate;
beneficial; research; hype; pilot project; evaluating; competition; exploiting; experience
So companies can avoid the 3 danger zones by - Answers - investigating/evaluating
during innovation trigger, pilot projects during peak of inflated expectations and trough
of disillusionment, and crush competition during plateau of productivity
The digital workplaces is a - Answers - business strategy to boost employee
engagement/agility through a more consumerized work environment
The goal of the digital workplace is to - Answers - boost employee engagement and
agility
The digital workplace accomplishes its goals through the means of a more ______ work
environment. - Answers - consumerized
What's meant by a consumerized work environment? - Answers - consumers can use
devices they are familiar with, getting rid of the learning curve and the need for training
The consumerized workplace today allows users to call more of the shots and a
consumerized workplace allows for more _____ and ____ devices. - Answers -
features; faster
What's the alternative to a consumerized workplace? - Answers - A traditional
workplace that employs legacy systems or old tech. Need for training and high learning
curves. Less features and higher costs.
The workplace today is not _____% consumerized - Answers - 100
Being engaged means that you are ____ and _____ about the workplace, you have an
_____ ____ to it, and you commit your ____, ___, and ____, ultimately _____ the
organization's objectives. - Answers - involved; enthusiastic; emotional connection; time;
energy; talent; advancing
3 levels of engagement: - Answers - engaged, not engaged, and actively disengaged
