ISM 3113 QUESTIONS AND VERIFIED ACCURATE
ANSWERS
Information Technology is the combination of _____, _____, and _____that people use
to manage, communicate, and share information. - Answers - hardware, software,
services
Why would a systems analyst have to act as a translator? - Answers - To translate
technical information to non-techs.
Identify the main components of an information system - Answers - hardware
software
data
processes
people
Compare enterprise computing systems to transaction processing system - Answers -
ECS support company wide ops/data management
TPS support day to day business ops
What are the four organizational levels common to many businesses? - Answers - Top,
Middle, and Lower Management, Employees
Describe three development methods. - Answers - Structured, Object Oriented, Agile
What are the phases of the SDLC waterfall model? - Answers - Planning, Analysis,
Design, Implementation, Support and Security
Who was Barry Boehm - Answers - Software Engineering Professor who suggested
Spiral Models
Which Systems Development Method stresses intense team-based effort and breaks
development into cycles that add functionality?
a) computer-aided systems analysis
b) structured analysis
c) object-oriented analysis
d) agile methods - Answers - agile methods
Everything in the physical layer of the information system is known as which of the
following?
a) hardware
,b) processors
c) data
d) software - Answers - hardware
Customer order processing, accounts receivable systems, and warranty claim
processing are examples of what type of information system?
a) user productivity systems
b) knowledge management systems
c) business support systems
d) transaction processing systems - Answers - transaction processing systems
The ability to compare, classify, evaluate, recognize patterns, analyze cause-and-effect,
and apply logic are known as which of the following?
a) communication skills
b) operational skills
c) business skills
d) critical thinking skills - Answers - critical thinking skills
What term is given to employees who are system analysts, programmers, accountants,
researchers, trainers, human resource specialists, and other professionals within an
organization?
a) top managers
b) knowledge workers
c) operational employees
d) team leaders - Answers - knowledge workers
Handling an airline reservation, filling a product order, or updating a computer account
is known as which of the following?
a) supply chain
b) business profile
c) business process
d) Internet model - Answers - business process
Which of the following is a data sharing arrangement that enabled computer-to-
computer data transfer, usually over private telecommunication lines?
a) business-to-consumer sector
b) electronic data interchange
c) business-to-business sector
d) ecommerce - Answers - electronic data interchange
When a design can expand to meet new business requirements and volumes, it is said
to be which of the following?
a) scaleable
b) reliable
c) secure
d) accurate - Answers - scaleable
, The first step in the systems analysis phase, where the analyst investigates business
processes and documents what the new system must do to satisfy users, is known as
which of the following?
a) systems support
b) feasibility study
c) requirements modeling
d) design modeling - Answers - requirements modeling
Which of the following can serve as an initial model that is used as a benchmark to
evaluate a finished system?
a) prototype
b) knowledge base
c) business model
d) object-oriented analysis - Answers - prototype
What term refers to the raw material that an information system transforms into useful
information?
a) hardware
b) analyst
c) processes
d) data - Answers - data
User productivity systems include programs that enable users to share data, collaborate
on projects, and work in teams. Which of the following is an example of this type of
program?
a) groupware
b) systems integration
c) knowledge base
d) transaction processing - Answers - groupware
The newest development in data acquisition uses high-frequency radio waves to track
physical objects. What is this technology called?
a) radio frequency identification
b) enterprise resource planning
c) knowledge base
d) transaction processing - Answers - radio frequency identification
Which term refers to all companies who provide materials, services, and functions
needed to provide a product to a customer?
a) enterprise computing
b) supply chain
c) business profile
d) business process - Answers - supply chain
ANSWERS
Information Technology is the combination of _____, _____, and _____that people use
to manage, communicate, and share information. - Answers - hardware, software,
services
Why would a systems analyst have to act as a translator? - Answers - To translate
technical information to non-techs.
Identify the main components of an information system - Answers - hardware
software
data
processes
people
Compare enterprise computing systems to transaction processing system - Answers -
ECS support company wide ops/data management
TPS support day to day business ops
What are the four organizational levels common to many businesses? - Answers - Top,
Middle, and Lower Management, Employees
Describe three development methods. - Answers - Structured, Object Oriented, Agile
What are the phases of the SDLC waterfall model? - Answers - Planning, Analysis,
Design, Implementation, Support and Security
Who was Barry Boehm - Answers - Software Engineering Professor who suggested
Spiral Models
Which Systems Development Method stresses intense team-based effort and breaks
development into cycles that add functionality?
a) computer-aided systems analysis
b) structured analysis
c) object-oriented analysis
d) agile methods - Answers - agile methods
Everything in the physical layer of the information system is known as which of the
following?
a) hardware
,b) processors
c) data
d) software - Answers - hardware
Customer order processing, accounts receivable systems, and warranty claim
processing are examples of what type of information system?
a) user productivity systems
b) knowledge management systems
c) business support systems
d) transaction processing systems - Answers - transaction processing systems
The ability to compare, classify, evaluate, recognize patterns, analyze cause-and-effect,
and apply logic are known as which of the following?
a) communication skills
b) operational skills
c) business skills
d) critical thinking skills - Answers - critical thinking skills
What term is given to employees who are system analysts, programmers, accountants,
researchers, trainers, human resource specialists, and other professionals within an
organization?
a) top managers
b) knowledge workers
c) operational employees
d) team leaders - Answers - knowledge workers
Handling an airline reservation, filling a product order, or updating a computer account
is known as which of the following?
a) supply chain
b) business profile
c) business process
d) Internet model - Answers - business process
Which of the following is a data sharing arrangement that enabled computer-to-
computer data transfer, usually over private telecommunication lines?
a) business-to-consumer sector
b) electronic data interchange
c) business-to-business sector
d) ecommerce - Answers - electronic data interchange
When a design can expand to meet new business requirements and volumes, it is said
to be which of the following?
a) scaleable
b) reliable
c) secure
d) accurate - Answers - scaleable
, The first step in the systems analysis phase, where the analyst investigates business
processes and documents what the new system must do to satisfy users, is known as
which of the following?
a) systems support
b) feasibility study
c) requirements modeling
d) design modeling - Answers - requirements modeling
Which of the following can serve as an initial model that is used as a benchmark to
evaluate a finished system?
a) prototype
b) knowledge base
c) business model
d) object-oriented analysis - Answers - prototype
What term refers to the raw material that an information system transforms into useful
information?
a) hardware
b) analyst
c) processes
d) data - Answers - data
User productivity systems include programs that enable users to share data, collaborate
on projects, and work in teams. Which of the following is an example of this type of
program?
a) groupware
b) systems integration
c) knowledge base
d) transaction processing - Answers - groupware
The newest development in data acquisition uses high-frequency radio waves to track
physical objects. What is this technology called?
a) radio frequency identification
b) enterprise resource planning
c) knowledge base
d) transaction processing - Answers - radio frequency identification
Which term refers to all companies who provide materials, services, and functions
needed to provide a product to a customer?
a) enterprise computing
b) supply chain
c) business profile
d) business process - Answers - supply chain
