ISM EXAM 2 QUIZ QUESTIONS AND VERIFIED
ACCURATE ANSWERS
Which of the following information systems minimizes data duplication among
departments? - Answers - enterprise information systems
The real problem with interacting with customers over the Web is that the company
does not have an opportunity to make a good first impression in person. T/F? - Answers
- True
_____ is the component of an operational CRM system that automatically records all
the aspects in a sales transaction process. - Answers - Sales force automation
Returned products, recycled products, and disposal of materials or products are called:
- Answers - reverse flows
Which of the following workgroup processes is related to human resources? - Answers -
assessment
Business process reengineering is the activity of altering existing and designing new
business processes to take advantage of new information systems. T/F? - Answers -
True
_____ includes those areas where customers directly interact with the company. -
Answers - Customer-facing CRM
_____ are the physical products, raw materials, and supplies that flow along a supply
chain. - Answers - Material flows
Which of the following conditions exist when data are isolated in separated information
systems? - Answers - information silo
Open-source CRM software doesn't have as many features or functions as other
proprietary software. T/F? - Answers - False
Properly designed CRM systems provide a single, enterprise wide view of each
customer. T/F? - Answers - True
Sourcing from external suppliers occurs in the upstream portion of the supply chain.
T/F? - Answers - True
Enterprise processes span an organization and support activities in multiple
departments. T/F? - Answers - True
ACCURATE ANSWERS
Which of the following information systems minimizes data duplication among
departments? - Answers - enterprise information systems
The real problem with interacting with customers over the Web is that the company
does not have an opportunity to make a good first impression in person. T/F? - Answers
- True
_____ is the component of an operational CRM system that automatically records all
the aspects in a sales transaction process. - Answers - Sales force automation
Returned products, recycled products, and disposal of materials or products are called:
- Answers - reverse flows
Which of the following workgroup processes is related to human resources? - Answers -
assessment
Business process reengineering is the activity of altering existing and designing new
business processes to take advantage of new information systems. T/F? - Answers -
True
_____ includes those areas where customers directly interact with the company. -
Answers - Customer-facing CRM
_____ are the physical products, raw materials, and supplies that flow along a supply
chain. - Answers - Material flows
Which of the following conditions exist when data are isolated in separated information
systems? - Answers - information silo
Open-source CRM software doesn't have as many features or functions as other
proprietary software. T/F? - Answers - False
Properly designed CRM systems provide a single, enterprise wide view of each
customer. T/F? - Answers - True
Sourcing from external suppliers occurs in the upstream portion of the supply chain.
T/F? - Answers - True
Enterprise processes span an organization and support activities in multiple
departments. T/F? - Answers - True
