TEST BANK MOSBYS CANADIAN TEXTBOOK FOR
THE SUPPORT WORKERS 4TH EDITION
SORRENTINO (CHAPTER 1-47) QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS) Q&A
2026 |INSTANT DOWNLOAD PDF
1. Which action best demonstrates respect for client
autonomy?
A. Making decisions for the client to save time
B. Encouraging the client to make their own choices
C. Following family instructions instead of the client’s wishes
D. Avoiding discussion of care options
Rationale: Autonomy means supporting the client’s right to
choose their own care decisions.
Correct Answer: B
2. What is the primary goal of a support worker?
A. Diagnose medical conditions
B. Replace nurses in all care duties
C. Assist clients to maintain independence and quality of life
D. Prescribe medications
Rationale: Support workers focus on assisting clients, not
diagnosing or prescribing.
Correct Answer: C
,3. Which is an example of professional communication?
A. Gossiping about a client in the break room
B. Using clear, respectful language when speaking to clients
C. Sharing personal opinions about clients
D. Ignoring client concerns
Rationale: Professional communication is clear, respectful, and
client-focused.
Correct Answer: B
4. What is confidentiality?
A. Sharing client information with friends
B. Keeping client information private unless authorized
C. Discussing client cases publicly
D. Writing client details on social media
Rationale: Confidentiality protects client privacy and trust.
Correct Answer: B
5. Which is a sign of infection?
A. Pale skin
B. Redness, warmth, and swelling
C. Increased energy
D. Dry skin only
Rationale: Classic infection signs include inflammation and
,heat.
Correct Answer: B
6. What is the correct hand hygiene practice?
A. Wash hands only after visible contamination
B. Wash hands before and after client contact
C. Use gloves instead of washing hands
D. Wash hands once per shift
Rationale: Hand hygiene is required before and after all client
care.
Correct Answer: B
7. What should a support worker do if a client falls?
A. Move the client immediately
B. Leave the client and report later
C. Assess safety and report immediately
D. Ignore if the client says they are fine
Rationale: Falls require immediate assessment and reporting.
Correct Answer: C
8. Which is an example of abuse?
A. Encouraging exercise
B. Ignoring a client’s request for help
C. Helping with meals
D. Taking vital signs
, Rationale: Neglect (ignoring needs) is a form of abuse.
Correct Answer: B
9. What is the correct response to a fire alarm?
A. Continue care as normal
B. Evacuate following facility procedure
C. Wait for instructions only
D. Hide in a room
Rationale: Emergency protocols must be followed immediately.
Correct Answer: B
10. Which is a basic human need according to Maslow’s
hierarchy?
A. Wealth
B. Self-esteem
C. Physiological needs
D. Fame
Rationale: Physiological needs (food, water, oxygen) are
foundational.
Correct Answer: C
11. What is proper body mechanics used for?
A. Improving communication
B. Preventing injury during client handling
C. Speeding up documentation
THE SUPPORT WORKERS 4TH EDITION
SORRENTINO (CHAPTER 1-47) QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS) Q&A
2026 |INSTANT DOWNLOAD PDF
1. Which action best demonstrates respect for client
autonomy?
A. Making decisions for the client to save time
B. Encouraging the client to make their own choices
C. Following family instructions instead of the client’s wishes
D. Avoiding discussion of care options
Rationale: Autonomy means supporting the client’s right to
choose their own care decisions.
Correct Answer: B
2. What is the primary goal of a support worker?
A. Diagnose medical conditions
B. Replace nurses in all care duties
C. Assist clients to maintain independence and quality of life
D. Prescribe medications
Rationale: Support workers focus on assisting clients, not
diagnosing or prescribing.
Correct Answer: C
,3. Which is an example of professional communication?
A. Gossiping about a client in the break room
B. Using clear, respectful language when speaking to clients
C. Sharing personal opinions about clients
D. Ignoring client concerns
Rationale: Professional communication is clear, respectful, and
client-focused.
Correct Answer: B
4. What is confidentiality?
A. Sharing client information with friends
B. Keeping client information private unless authorized
C. Discussing client cases publicly
D. Writing client details on social media
Rationale: Confidentiality protects client privacy and trust.
Correct Answer: B
5. Which is a sign of infection?
A. Pale skin
B. Redness, warmth, and swelling
C. Increased energy
D. Dry skin only
Rationale: Classic infection signs include inflammation and
,heat.
Correct Answer: B
6. What is the correct hand hygiene practice?
A. Wash hands only after visible contamination
B. Wash hands before and after client contact
C. Use gloves instead of washing hands
D. Wash hands once per shift
Rationale: Hand hygiene is required before and after all client
care.
Correct Answer: B
7. What should a support worker do if a client falls?
A. Move the client immediately
B. Leave the client and report later
C. Assess safety and report immediately
D. Ignore if the client says they are fine
Rationale: Falls require immediate assessment and reporting.
Correct Answer: C
8. Which is an example of abuse?
A. Encouraging exercise
B. Ignoring a client’s request for help
C. Helping with meals
D. Taking vital signs
, Rationale: Neglect (ignoring needs) is a form of abuse.
Correct Answer: B
9. What is the correct response to a fire alarm?
A. Continue care as normal
B. Evacuate following facility procedure
C. Wait for instructions only
D. Hide in a room
Rationale: Emergency protocols must be followed immediately.
Correct Answer: B
10. Which is a basic human need according to Maslow’s
hierarchy?
A. Wealth
B. Self-esteem
C. Physiological needs
D. Fame
Rationale: Physiological needs (food, water, oxygen) are
foundational.
Correct Answer: C
11. What is proper body mechanics used for?
A. Improving communication
B. Preventing injury during client handling
C. Speeding up documentation
