CRCR Test Review Exam 2026
Questions and Answers (2026 /
2027) (Verified Answers)
Important revenue cycle activities in the pre-service stage include; - ANSWER-
Obtaining or updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the
patient's health plan and benefits are used to calculate; - ANSWER-The amount
the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the
Patient Access area. Census activity is processed, Discharges are completed and
correctly coded. These activities are considered - ANSWER-Point-of-service
revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; -
ANSWER-With a written statement of the conversation
HFMA's patient financial communications best practices specify that patients
should be told about the types of services provided and; - ANSWER-Who
participates in providing the service, e.g. surgeons, radiologists, etc.
, The process of evaluating compliance with financial assistance policies involves; -
ANSWER-The annual observation, monitoring, and tracking of results for all best
practices.
The account resolution clock begins when - ANSWER-The first statement is sent to
the patient
The soft cost of a dissatisfied customer is - ANSWER-The customer passing on
information about their negative experience to potential patients or through
social media channels
The hard cost of a dissatisfied customer is - ANSWER-loss of future revenue
When there is a request for service, scheduling staff must first - ANSWER-Confirm
the patients key identification information
A standardized form informing patients about the conditions that must be agreed
to as part of the agreement for the hospital to provide care is called - ANSWER-
Conditions of admission
Hospitals need which of the following information sets to assess a patients
financial status - ANSWER-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - ANSWER-A new medical record will be
created by the provider
Questions and Answers (2026 /
2027) (Verified Answers)
Important revenue cycle activities in the pre-service stage include; - ANSWER-
Obtaining or updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the
patient's health plan and benefits are used to calculate; - ANSWER-The amount
the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the
Patient Access area. Census activity is processed, Discharges are completed and
correctly coded. These activities are considered - ANSWER-Point-of-service
revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; -
ANSWER-With a written statement of the conversation
HFMA's patient financial communications best practices specify that patients
should be told about the types of services provided and; - ANSWER-Who
participates in providing the service, e.g. surgeons, radiologists, etc.
, The process of evaluating compliance with financial assistance policies involves; -
ANSWER-The annual observation, monitoring, and tracking of results for all best
practices.
The account resolution clock begins when - ANSWER-The first statement is sent to
the patient
The soft cost of a dissatisfied customer is - ANSWER-The customer passing on
information about their negative experience to potential patients or through
social media channels
The hard cost of a dissatisfied customer is - ANSWER-loss of future revenue
When there is a request for service, scheduling staff must first - ANSWER-Confirm
the patients key identification information
A standardized form informing patients about the conditions that must be agreed
to as part of the agreement for the hospital to provide care is called - ANSWER-
Conditions of admission
Hospitals need which of the following information sets to assess a patients
financial status - ANSWER-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - ANSWER-A new medical record will be
created by the provider
