Instructor’s Manual
For
Systems Analysis and Design
Tenth Edition
Kenneth E. Kendall, Rutgers University, School of Business–Camden
Julie E. Kendall, Rutgers University, School of Business–Camden
Prepared by
Kin C. Lee, M.S., Chicago Bulls College Prep
ISBN-10: 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2
Understanding and Modeling Organizational
, Chapter 4 Systems Analysis and Design Instructor’s Manual 4-iv
Systems
Key Points and Objectives
1. Organizations are complex systems composed of interrelated and interdependent subsystems.
2. System and subsystem boundaries and environments have an impact on information system analysis and
design.
3. Systems are described as either open, with free flowing information, or closed with restricted access to
information.
4. A virtual organization is one that has parts of the organization in different physical locations. They use
computer networks and communications technology to work on projects. Advantages of a virtual
organization are:
A. Reduced costs of physical facilities
B. More rapid response to customer needs
C. Flexibility for employees to care for children or aging parents
5. Enterprise systems or Enterprise Resource Planning (ERP) describes an integrated organizational
information system. The software helps the flow of information between the functional areas within the
organization.
6. ERP can affect every aspect of the organization, such as:
A. Design of employees’ work
B. Skills required for job competency
C. Strategic positioning of the company
7. Many issues must be overcome for the ERP installation is to be declared a success:
A. User acceptance
B. Integration with legacy systems and the supply chain
C. Upgrading functionality (and complexity) of ERP modules
D. Reorganizing work life of users and decision makers
E. Expanded reach across several organizations
F. Strategic repositioning of the company
8. A context-level data flow diagram is an important tool for showing data used and information produced by a
system. It provides an overview of the setting or environment the system exists within—which entities
supply and receive data/information.
9. The context-level data flow diagram is one way to show scope, or what is to be included in the system. The
project has a budget that helps to define scope.
Copyright © 2019 Pearson Education, Inc.
For
Systems Analysis and Design
Tenth Edition
Kenneth E. Kendall, Rutgers University, School of Business–Camden
Julie E. Kendall, Rutgers University, School of Business–Camden
Prepared by
Kin C. Lee, M.S., Chicago Bulls College Prep
ISBN-10: 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2
Understanding and Modeling Organizational
, Chapter 4 Systems Analysis and Design Instructor’s Manual 4-iv
Systems
Key Points and Objectives
1. Organizations are complex systems composed of interrelated and interdependent subsystems.
2. System and subsystem boundaries and environments have an impact on information system analysis and
design.
3. Systems are described as either open, with free flowing information, or closed with restricted access to
information.
4. A virtual organization is one that has parts of the organization in different physical locations. They use
computer networks and communications technology to work on projects. Advantages of a virtual
organization are:
A. Reduced costs of physical facilities
B. More rapid response to customer needs
C. Flexibility for employees to care for children or aging parents
5. Enterprise systems or Enterprise Resource Planning (ERP) describes an integrated organizational
information system. The software helps the flow of information between the functional areas within the
organization.
6. ERP can affect every aspect of the organization, such as:
A. Design of employees’ work
B. Skills required for job competency
C. Strategic positioning of the company
7. Many issues must be overcome for the ERP installation is to be declared a success:
A. User acceptance
B. Integration with legacy systems and the supply chain
C. Upgrading functionality (and complexity) of ERP modules
D. Reorganizing work life of users and decision makers
E. Expanded reach across several organizations
F. Strategic repositioning of the company
8. A context-level data flow diagram is an important tool for showing data used and information produced by a
system. It provides an overview of the setting or environment the system exists within—which entities
supply and receive data/information.
9. The context-level data flow diagram is one way to show scope, or what is to be included in the system. The
project has a budget that helps to define scope.
Copyright © 2019 Pearson Education, Inc.
