TEST BANK
FOR OPERATIONS AND SUPPLY CHAIN
MANAGEMENT 17TH EDITION BY BY F. ROBERT
JACOBS RICHARD B. CHASE CHAPTER 1-22
pg. 1
,TABLE OF CONTENTS
PART ONE: SUPPLY CHAIN LOGISTICS MANAGEMENT
Chapter 1: 21st-Century Supply Chains
Chapter 2: Supply Chain Information Technology
Chapter 3: Logistics
Chapter 4: Customer Accommodation
PART TWO SUPPLY CHAIN OPERATIONS
Chapter 5: Integrated Operations Planning
Chapter 6: Procurement and Manufacturing
PART THREE: SUPPLY CHAIN LOGISTICS OPERATIONS
Chapter 7: Inventory
Chapter 8: Transportation
Chapter 9: Warehousing, Materials Handling, and Packaging
PART FOUR: SUPPLY CHAIN LOGISTICS DESIGN
Chapter 10: Global Supply Chains
Chapter 11: Network Design
PART FIVE: SUPPLY CHAIN LOGISTICS ADMINISTRATION
Chapter 12: Relationship Management
Chapter 13: Performance Measurement
pg. 2
, Chapter 01 test bank static
1. Efficiency means doing the right things to create the most value for the company.
False
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
True
Effectiveness means doing the right things to create the most value for the company.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management
terms, we could refer to this doctor as being efficient but not effective.
True
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
value. The doctor performed the surgery without error. Because the patient died, no value was created.
Aacsb: analytical thinking
Blooms:
analyze difficulty:
2 medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
4. A worker can be efficient without being effective.
True
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
value. These are different things.
Aacsb: analytical thinking
blooms:
understand
difficulty: 2
medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
5. A process can be effective without being efficient.
True
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "being efficient" at
the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter.
pg. 3
, Being effective, though, means minimizing the amount of time customers need to wait in line.
Aacsb: analytical thinking
blooms:
understand
difficulty: 2
medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that
create and deliver the firm's primary products and services.
True
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
and deliver the firm's primary products and services.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-01 identify the elements of operations and supply chain management. (oscm)
Topic: what is operations and supply chain management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
True
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
between the two goals.
True
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
Aacsb: analytical thinking
Blooms:
analyze
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
pg. 4
FOR OPERATIONS AND SUPPLY CHAIN
MANAGEMENT 17TH EDITION BY BY F. ROBERT
JACOBS RICHARD B. CHASE CHAPTER 1-22
pg. 1
,TABLE OF CONTENTS
PART ONE: SUPPLY CHAIN LOGISTICS MANAGEMENT
Chapter 1: 21st-Century Supply Chains
Chapter 2: Supply Chain Information Technology
Chapter 3: Logistics
Chapter 4: Customer Accommodation
PART TWO SUPPLY CHAIN OPERATIONS
Chapter 5: Integrated Operations Planning
Chapter 6: Procurement and Manufacturing
PART THREE: SUPPLY CHAIN LOGISTICS OPERATIONS
Chapter 7: Inventory
Chapter 8: Transportation
Chapter 9: Warehousing, Materials Handling, and Packaging
PART FOUR: SUPPLY CHAIN LOGISTICS DESIGN
Chapter 10: Global Supply Chains
Chapter 11: Network Design
PART FIVE: SUPPLY CHAIN LOGISTICS ADMINISTRATION
Chapter 12: Relationship Management
Chapter 13: Performance Measurement
pg. 2
, Chapter 01 test bank static
1. Efficiency means doing the right things to create the most value for the company.
False
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
True
Effectiveness means doing the right things to create the most value for the company.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management
terms, we could refer to this doctor as being efficient but not effective.
True
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
value. The doctor performed the surgery without error. Because the patient died, no value was created.
Aacsb: analytical thinking
Blooms:
analyze difficulty:
2 medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
4. A worker can be efficient without being effective.
True
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
value. These are different things.
Aacsb: analytical thinking
blooms:
understand
difficulty: 2
medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
5. A process can be effective without being efficient.
True
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "being efficient" at
the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter.
pg. 3
, Being effective, though, means minimizing the amount of time customers need to wait in line.
Aacsb: analytical thinking
blooms:
understand
difficulty: 2
medium
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that
create and deliver the firm's primary products and services.
True
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
and deliver the firm's primary products and services.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-01 identify the elements of operations and supply chain management. (oscm)
Topic: what is operations and supply chain management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
True
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
Aacsb: analytical thinking
Blooms:
remember
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
between the two goals.
True
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
Aacsb: analytical thinking
Blooms:
analyze
difficulty: 1 easy
Learning objective: 01-04 evaluate the efficiency of a
firm. Topic: efficiency, effectiveness,
and value
pg. 4
