MOTOR VEHICLE SALESPERSON FINAL
EXAM SCRIPT 2026 COMPREHENSIVE
QUESTIONS AND ANSWERS VERIFIED A+
●● Advertising Answer: Using false, deceptive or misleading advertising
or representations to induce the purchase of a motor vehicle is an unfair
practice and is prohibited.
●● Vehicle Prices Answer: The advertised price must include all charges
that the customer will pay, except sales tax, title and registration fees.
Post advertised prices on the vehicle. Don't use phrases such as "write
your own deal" or "name your own price" because they mislead
customers.
●● New Vehicle Discount Answer: You may only advertise new vehicles
using terms such as "invoice" or "cost" when you disclose that the
"actual dealer cost is, or may be less, due to factory holdback, rebates,
incentives, or other discounts."
●● "Free" merchandise Answer: Don't use the word "free" in any
advertising if the customer must purchase something to receive the
"free" merchandise, equipment, accessories or service. You may state
that an item "is included with" the purchase.
, ●● Trade-in allowance Answer: You are not allowed to use phrases such
as, "we will pay up to", "appraise your own vehicle" or "as much as"
when advertising allowance for a trade-in.
●● Dealer name on advertising Answer: When advertising vehicles for
sale, include the dealer's name in the ad.
●● Availability of vehicles Answer: If you say a certain type of vehicle
is available, be sure you have enough of them to meet anticipated
demands. If they are not on hand, you must know that they will be
delivered within a reasonable time.
●● Damaged vehicles Answer: If two or more vehicles are damaged by
the same cause, include the cause of the damage in all ads.
●● Model year Answer: When advertising any motor vehicle, always
state the model year. In addition, if the vehicle is of the current or
previous model year, you must also designate it as "used" if that is the
fact. Words like "demonstrator", "executive", "low mileage" and "one-
owner" also designate a vehicle is used.
●● "Clearance" merchandise Answer: Do not use statements such as
"last of the remaining", "close out", or "clearance" to advertise used
vehicles unless the dealership is actually going out of business.
EXAM SCRIPT 2026 COMPREHENSIVE
QUESTIONS AND ANSWERS VERIFIED A+
●● Advertising Answer: Using false, deceptive or misleading advertising
or representations to induce the purchase of a motor vehicle is an unfair
practice and is prohibited.
●● Vehicle Prices Answer: The advertised price must include all charges
that the customer will pay, except sales tax, title and registration fees.
Post advertised prices on the vehicle. Don't use phrases such as "write
your own deal" or "name your own price" because they mislead
customers.
●● New Vehicle Discount Answer: You may only advertise new vehicles
using terms such as "invoice" or "cost" when you disclose that the
"actual dealer cost is, or may be less, due to factory holdback, rebates,
incentives, or other discounts."
●● "Free" merchandise Answer: Don't use the word "free" in any
advertising if the customer must purchase something to receive the
"free" merchandise, equipment, accessories or service. You may state
that an item "is included with" the purchase.
, ●● Trade-in allowance Answer: You are not allowed to use phrases such
as, "we will pay up to", "appraise your own vehicle" or "as much as"
when advertising allowance for a trade-in.
●● Dealer name on advertising Answer: When advertising vehicles for
sale, include the dealer's name in the ad.
●● Availability of vehicles Answer: If you say a certain type of vehicle
is available, be sure you have enough of them to meet anticipated
demands. If they are not on hand, you must know that they will be
delivered within a reasonable time.
●● Damaged vehicles Answer: If two or more vehicles are damaged by
the same cause, include the cause of the damage in all ads.
●● Model year Answer: When advertising any motor vehicle, always
state the model year. In addition, if the vehicle is of the current or
previous model year, you must also designate it as "used" if that is the
fact. Words like "demonstrator", "executive", "low mileage" and "one-
owner" also designate a vehicle is used.
●● "Clearance" merchandise Answer: Do not use statements such as
"last of the remaining", "close out", or "clearance" to advertise used
vehicles unless the dealership is actually going out of business.
