Exam 1 - Interviews, Vital signs, Pain assessment,
HEENT, General survey UPDATED ACTUAL
Questions and CORRECT Answers
goal of interview obtain maximal data
- trying to get information
- first point of contact with the patient and most
important part of data collection
- best chance for the patient to tell you how they
see their health
- patient is in charge because they know their
health
subjective data what the person says or someone else says
objective data what you observe or measure
The "contract" - expectations of the time and place
interview introduction of yourself and your role
purpose of the interview
how long it will last
expectation of participation for each person
presence of any other people
confidentiality and to what extent it may be limited
any costs that the patient must pay
,physical setting -temperature = make sure it is at a comfortable
level
- lighting = make sure you can see each other,
avoid direct lighting because it can cause squinting
- noise = remove extra noise
- remove distraction = limit as much distraction as
possible
- space and seating = 4-5ft away, at each others
eye level because it makes them feel more
comfortable
- THIS IS ALSO AN EXTERNAL FACTOR OF AN
INTERVIEW
internal factors of an interview those specific to you, the examiner
-liking others
-empathy
- the ability to listen / active listening
- self awareness
liking others optimistic view of people - an assumption of
strengths and a tolerance for weaknesses. An
atmosphere of warmth and caring is necessary and
the client must believe that he or she is accepted
unconditionally
- golden rule
empathy viewing the world from the other person's inner
frame of reference while remaining you.
Recognition of acceptance of the other person's
feeling without criticism.
- ability to recognize how someone perceives his
or her world
, the ability to listen/active listening route to understanding
-listen not to only what the person says but also to
the way he or she says it.
- pay attention to what the person is not saying. Be
aware of nonverbal communication and ask follow-
up questions as appropriate, but do not interrupt.
- allow the person to speak from his or her outline.
be aware of the way the story is told. Any difficult
with language? Tone of voice? Leaving anything
out?
self awareness understanding personal biases, prejudices, and
stereotypes is an important part of developing
your skills. You become aware of how some
unintentional actions can have a negative impact of
your communication.
- part of your job as the interviewer is to recognize
and set aside personal prejudices so that you can
effectively care for all types of clients.
external factors prepare the physical setting
- ensure privacy
- refuse interruptions
- physical environment
- dress
- note taking
- computer charting
HEENT, General survey UPDATED ACTUAL
Questions and CORRECT Answers
goal of interview obtain maximal data
- trying to get information
- first point of contact with the patient and most
important part of data collection
- best chance for the patient to tell you how they
see their health
- patient is in charge because they know their
health
subjective data what the person says or someone else says
objective data what you observe or measure
The "contract" - expectations of the time and place
interview introduction of yourself and your role
purpose of the interview
how long it will last
expectation of participation for each person
presence of any other people
confidentiality and to what extent it may be limited
any costs that the patient must pay
,physical setting -temperature = make sure it is at a comfortable
level
- lighting = make sure you can see each other,
avoid direct lighting because it can cause squinting
- noise = remove extra noise
- remove distraction = limit as much distraction as
possible
- space and seating = 4-5ft away, at each others
eye level because it makes them feel more
comfortable
- THIS IS ALSO AN EXTERNAL FACTOR OF AN
INTERVIEW
internal factors of an interview those specific to you, the examiner
-liking others
-empathy
- the ability to listen / active listening
- self awareness
liking others optimistic view of people - an assumption of
strengths and a tolerance for weaknesses. An
atmosphere of warmth and caring is necessary and
the client must believe that he or she is accepted
unconditionally
- golden rule
empathy viewing the world from the other person's inner
frame of reference while remaining you.
Recognition of acceptance of the other person's
feeling without criticism.
- ability to recognize how someone perceives his
or her world
, the ability to listen/active listening route to understanding
-listen not to only what the person says but also to
the way he or she says it.
- pay attention to what the person is not saying. Be
aware of nonverbal communication and ask follow-
up questions as appropriate, but do not interrupt.
- allow the person to speak from his or her outline.
be aware of the way the story is told. Any difficult
with language? Tone of voice? Leaving anything
out?
self awareness understanding personal biases, prejudices, and
stereotypes is an important part of developing
your skills. You become aware of how some
unintentional actions can have a negative impact of
your communication.
- part of your job as the interviewer is to recognize
and set aside personal prejudices so that you can
effectively care for all types of clients.
external factors prepare the physical setting
- ensure privacy
- refuse interruptions
- physical environment
- dress
- note taking
- computer charting
