NRSG 257 Exam 2 UPDATED ACTUAL
Questions and CORRECT Answers
What is essential in order to overcome personality barriers? - CORRECT ANSWER - Good
communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - CORRECT
ANSWER - Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality care? -
CORRECT ANSWER - Clients, family members, physicians, peers, and associate
What promotes good quality of care? - CORRECT ANSWER - Good communication
What is essential for good leadership and management? - CORRECT ANSWER - Good
communication
True or false
The BSN program promotes good communication to develop leadership and management abilities -
CORRECT ANSWER - True
What are 6 factors that affect communication? - CORRECT ANSWER - Change
Anger
Group dynamics
Competition
Work environment
Stress
Why might group dynamics affect communication? - CORRECT ANSWER - Due to unwritten
rules, a group should establish ground rules or expectations
,What is destructive stress? - CORRECT ANSWER - When stress continuously occurs
How is communication an interactive sharing of information? - CORRECT ANSWER - It involves
the process of encoding and decoding
What 3 elements does communication require? - CORRECT ANSWER - A sender, a message, and
a receiver
What responsibility does the receiver have? - CORRECT ANSWER - Listen, process, and
understand the information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent? -
CORRECT ANSWER - Encoding
What does the responsibility of the receiver: responding to the sender with feedback, represent? -
CORRECT ANSWER - Decoding
What factors interfere with the encoding process? (General) - CORRECT ANSWER - Sender
factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? - CORRECT
ANSWER - Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? - CORRECT
ANSWER - Lack of attention
Prejudice and biases
Preoccupation with another problem
,Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a communicated
message? - CORRECT ANSWER - Verbal communication
What kind of communication makes up 55% of a communicated message and includes body language,
facial expressions, gestures, physical appearance, touch, and spatial territory? - CORRECT
ANSWER - Nonverbal communication
What is spatial territory? - CORRECT ANSWER - Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone, pauses),
volume, and speed of speech? - CORRECT ANSWER - Paraverbal communication
True or false
Verbal communication makes up majority of a message? - CORRECT ANSWER - False,
nonverbal makes up majority of a communicated message
Remember
It's not what you say, it's how you say it - CORRECT ANSWER - ...
When is a message consider congruent, therefore making the message easily encoded? - CORRECT
ANSWER - When the verbal, nonverbal, and paraverbal messages are congruent (relay the same
information)
Which communication style incorporates negative nonverbal cues, is submissive, which ultimately may
lead to aggressive and hostile communication and behavior? - CORRECT ANSWER -
Nonassertive communication
Which communication style is preferred in the U.S.? - CORRECT ANSWER - Assertive
communication
True or false
, Assertive communication is preferred in all countries and cultures? - CORRECT ANSWER - False,
may not be preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages trust and
teamwork, encourages others to express themselves, uses positive nonverbal cues? - CORRECT
ANSWER - Assertive communication
What are some examples of nonverbal cues used in assertive communication? - CORRECT
ANSWER - Eye contact, stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive communication? -
CORRECT ANSWER - Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive communication? -
CORRECT ANSWER - Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
Obtain strong self esteem
It's an ongoing process
What is a common situation that causes conflict on the job? - CORRECT ANSWER - When nurses
feel overworked or overwhelmed
What are 4 reasons why nurses are uncomfortable with conflict? - CORRECT ANSWER - Fear of
ridicule
Lack of education and skills on conflicts resolution
Fear of alienation of others
Feel that they don't have the right to speak up
Questions and CORRECT Answers
What is essential in order to overcome personality barriers? - CORRECT ANSWER - Good
communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice - CORRECT
ANSWER - Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality care? -
CORRECT ANSWER - Clients, family members, physicians, peers, and associate
What promotes good quality of care? - CORRECT ANSWER - Good communication
What is essential for good leadership and management? - CORRECT ANSWER - Good
communication
True or false
The BSN program promotes good communication to develop leadership and management abilities -
CORRECT ANSWER - True
What are 6 factors that affect communication? - CORRECT ANSWER - Change
Anger
Group dynamics
Competition
Work environment
Stress
Why might group dynamics affect communication? - CORRECT ANSWER - Due to unwritten
rules, a group should establish ground rules or expectations
,What is destructive stress? - CORRECT ANSWER - When stress continuously occurs
How is communication an interactive sharing of information? - CORRECT ANSWER - It involves
the process of encoding and decoding
What 3 elements does communication require? - CORRECT ANSWER - A sender, a message, and
a receiver
What responsibility does the receiver have? - CORRECT ANSWER - Listen, process, and
understand the information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent? -
CORRECT ANSWER - Encoding
What does the responsibility of the receiver: responding to the sender with feedback, represent? -
CORRECT ANSWER - Decoding
What factors interfere with the encoding process? (General) - CORRECT ANSWER - Sender
factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? - CORRECT
ANSWER - Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? - CORRECT
ANSWER - Lack of attention
Prejudice and biases
Preoccupation with another problem
,Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a communicated
message? - CORRECT ANSWER - Verbal communication
What kind of communication makes up 55% of a communicated message and includes body language,
facial expressions, gestures, physical appearance, touch, and spatial territory? - CORRECT
ANSWER - Nonverbal communication
What is spatial territory? - CORRECT ANSWER - Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone, pauses),
volume, and speed of speech? - CORRECT ANSWER - Paraverbal communication
True or false
Verbal communication makes up majority of a message? - CORRECT ANSWER - False,
nonverbal makes up majority of a communicated message
Remember
It's not what you say, it's how you say it - CORRECT ANSWER - ...
When is a message consider congruent, therefore making the message easily encoded? - CORRECT
ANSWER - When the verbal, nonverbal, and paraverbal messages are congruent (relay the same
information)
Which communication style incorporates negative nonverbal cues, is submissive, which ultimately may
lead to aggressive and hostile communication and behavior? - CORRECT ANSWER -
Nonassertive communication
Which communication style is preferred in the U.S.? - CORRECT ANSWER - Assertive
communication
True or false
, Assertive communication is preferred in all countries and cultures? - CORRECT ANSWER - False,
may not be preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages trust and
teamwork, encourages others to express themselves, uses positive nonverbal cues? - CORRECT
ANSWER - Assertive communication
What are some examples of nonverbal cues used in assertive communication? - CORRECT
ANSWER - Eye contact, stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive communication? -
CORRECT ANSWER - Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive communication? -
CORRECT ANSWER - Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
Obtain strong self esteem
It's an ongoing process
What is a common situation that causes conflict on the job? - CORRECT ANSWER - When nurses
feel overworked or overwhelmed
What are 4 reasons why nurses are uncomfortable with conflict? - CORRECT ANSWER - Fear of
ridicule
Lack of education and skills on conflicts resolution
Fear of alienation of others
Feel that they don't have the right to speak up
