COMM 216 FINAL EXAM STUDY GUIDE
Intercultural communication - Answers - Communication across different cultures and
social groups, how culture affects communication
Culture - Answers - The set of shared attitudes, values, goals, and practices that
characterizes an institution, organization, or group
Diversity - Answers - A term used to describe the unique differences among people;
these differences are based on a variety of factors such as ethnicity, race, heritage,
religion, gender, sexual identity, age, and social class
Cultural rituals - Answers - Practices, behaviors, celebrations, and traditions common to
people, organizations, and institutions
Connection vs. engagement - Answers - Ties to other cultures (having a dog) vs.
actively seeking to experience other cultures (taking your dog to the park/playing fetch)
Cultural competence - Answers - The ability to interact effectively with people of
different cultural or ethnic backgrounds
5 Imperatives of intercultural communication - Answers - Peace, economic,
technological, self-awareness, and ethical
Different areas of diversity - Answers - Sex and gender, race and ethnicity, language,
religion and spirituality, disabilities, sexual identity/orientation
Stereotypes - Answers - Popular beliefs about groups of people; these preconceived
notions can be positive, neutral, or negative
Ethnocentrism vs. ethnorelativism - Answers - Placing you own cultural beliefs in a
superior position leading to negative judgement vs. the ability to see behaviors as
culturally bound and relative rather than universal
Hate speech - Answers - Insulting discourse, phrases, terms, cartoons, or organized
campaigns used to humiliate people based on age, gender, race, ethnicity, culture,
sexual identity, and social class
Ancestry vs. culture - Answers - Your DNA vs. the atmosphere/environment you live in
Ethics - Answers - A system of accepted principles that make up an individual's or
group's values and judgments as to what is right and wrong
, Code of ethics - Answers - All different sets of principles that people hold themselves to
or are held to be multiple organizations or groups
Distinguish vs. dedication - Answers - Identifying when our ethics are in question vs.
actively following or not following our ethics
Ethnics vs. values - Answers - "Right or wrong" decisions vs. ideas or beliefs that we
acquire when determining what is ethical
Strategies for ethical responsibility - Answers - Mindful framing and sustained dialogue
(communication over extended time)
Identity - Answers - The representation of how you view yourself and how others may
see you
Self - Answers - A complex set of beliefs about one's attributes, as well as memories
and recollections of episodes that confirm such beliefs
Schema - Answers - A mental structure that contains various bits of information that
define who a person is and guides how he or she communicates with others
Levels of self - Answers - Personal, interpersonal, and collective
Face theory/facework - Answers - Communicative work to project and maintain our face
Self-aspects model of identity - Answers - The self encompasses several different
facets, including perceived abilities (or deficiencies), personality traits, physical features,
behavioral characteristics, ideologies or belief systems, social roles, languages, and
group memberships
Social identity theory - Answers - Takes the perspective that identity is a function of
one's social groups; humans are innately social beings, and they establish aspects of
the self through social interactions with influential others and self-categorization
Self-categorization theory - Answers - An extension of social identity theory which takes
a more psychological approach to capturing the self
Communication theory of identity - Answers - Illustrates how individuals make
assumptions about each other based on their backgrounds, and helps explain how
misunderstandings occur in the medical context
Salience of identity - Answers - The importance of one identity in relation to others
Avowed vs. ascribed identity - Answers - The identity you claim for yourself vs. the
identity that is given/assigned by others
Intercultural communication - Answers - Communication across different cultures and
social groups, how culture affects communication
Culture - Answers - The set of shared attitudes, values, goals, and practices that
characterizes an institution, organization, or group
Diversity - Answers - A term used to describe the unique differences among people;
these differences are based on a variety of factors such as ethnicity, race, heritage,
religion, gender, sexual identity, age, and social class
Cultural rituals - Answers - Practices, behaviors, celebrations, and traditions common to
people, organizations, and institutions
Connection vs. engagement - Answers - Ties to other cultures (having a dog) vs.
actively seeking to experience other cultures (taking your dog to the park/playing fetch)
Cultural competence - Answers - The ability to interact effectively with people of
different cultural or ethnic backgrounds
5 Imperatives of intercultural communication - Answers - Peace, economic,
technological, self-awareness, and ethical
Different areas of diversity - Answers - Sex and gender, race and ethnicity, language,
religion and spirituality, disabilities, sexual identity/orientation
Stereotypes - Answers - Popular beliefs about groups of people; these preconceived
notions can be positive, neutral, or negative
Ethnocentrism vs. ethnorelativism - Answers - Placing you own cultural beliefs in a
superior position leading to negative judgement vs. the ability to see behaviors as
culturally bound and relative rather than universal
Hate speech - Answers - Insulting discourse, phrases, terms, cartoons, or organized
campaigns used to humiliate people based on age, gender, race, ethnicity, culture,
sexual identity, and social class
Ancestry vs. culture - Answers - Your DNA vs. the atmosphere/environment you live in
Ethics - Answers - A system of accepted principles that make up an individual's or
group's values and judgments as to what is right and wrong
, Code of ethics - Answers - All different sets of principles that people hold themselves to
or are held to be multiple organizations or groups
Distinguish vs. dedication - Answers - Identifying when our ethics are in question vs.
actively following or not following our ethics
Ethnics vs. values - Answers - "Right or wrong" decisions vs. ideas or beliefs that we
acquire when determining what is ethical
Strategies for ethical responsibility - Answers - Mindful framing and sustained dialogue
(communication over extended time)
Identity - Answers - The representation of how you view yourself and how others may
see you
Self - Answers - A complex set of beliefs about one's attributes, as well as memories
and recollections of episodes that confirm such beliefs
Schema - Answers - A mental structure that contains various bits of information that
define who a person is and guides how he or she communicates with others
Levels of self - Answers - Personal, interpersonal, and collective
Face theory/facework - Answers - Communicative work to project and maintain our face
Self-aspects model of identity - Answers - The self encompasses several different
facets, including perceived abilities (or deficiencies), personality traits, physical features,
behavioral characteristics, ideologies or belief systems, social roles, languages, and
group memberships
Social identity theory - Answers - Takes the perspective that identity is a function of
one's social groups; humans are innately social beings, and they establish aspects of
the self through social interactions with influential others and self-categorization
Self-categorization theory - Answers - An extension of social identity theory which takes
a more psychological approach to capturing the self
Communication theory of identity - Answers - Illustrates how individuals make
assumptions about each other based on their backgrounds, and helps explain how
misunderstandings occur in the medical context
Salience of identity - Answers - The importance of one identity in relation to others
Avowed vs. ascribed identity - Answers - The identity you claim for yourself vs. the
identity that is given/assigned by others
