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WGU C721 Change Management – Task 1 Revised PA & OA Study Guide, Writing Framework & Exam Notes (PDF)

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This WGU C721 Change Management Task 1 Revised PA & OA guide is a structured study resource designed to help students understand key concepts, improve performance on the Performance Assessment (PA), and prepare effectively for the Objective Assessment (OA).

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A. Discuss the need for change for the company in the scenario using either the systems

contingency model or the organizational life cycle model.

- The need for change in relevant, using the systems contingency model to implement

the change will address gaps that the company has. As described, the systems

contingency model is a method that there is no not just one best strategy, structure, or

culture that generates organizational success. Using this approach, the company will

invest in finding new and different ideas to address their needs. They need multiple

dimensions of the organization working together towards the company goals. As an

example, the organizational structure of the company is a pyramid approach, where

employees are not encouraged to be creative or generate ideas, keeping an open mind,

the company will find that the opinions and ideas of their employees are worth the

time and resources to generate growth and profit.

B. Describe the differences between a learning organization and a traditional organization.

- A learning organization is based on that idea that change and learning go together. Its

purpose is to empower organization and their employees to accept the required

change as a positive experience. In a traditional organization, once something is

identified, an idea for a solution makes its way up to top management and then down

the change of command once a decision has been made. This can take time and can

delay a process of change when required. Overall, a learning environment is quick

when it comes to a change, while a traditional organization can take time to

implement a change.

1. Identify which stage of Woolner’s 5-stage model the company is currently in.




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- After evaluation, I believe the company is in stage 3 of the Woolner;s 5-stage model.

The organization has passed stage 1 and stage 2 by the successful development of the

company.

a. Explain why the company is currently in the identified stage of Woolner’s 5-stage

model.

- The company has been fully developed and operating at efficient rates. As they

approach stage 3, they have seen incredible growth within the organization. They

have not been able to invest any resources for their employees. This indicates an issue

in stage 3 and now they will readjust and make learning a valued aspect of the

organization moving forward.

2. Explain how the company from the scenario would use Senge’s 5 disciplines to

become a learning organization.

- As discussed in the text, these 5 disciplines are a foundation of a learning

organization transformation change approach. At first, using the systems thinking

theory would allow the company to understand the whole situation. This would help

find and solve problems with accuracy. Using personal mastery is key due to the

investment of employees. Organizations will learn through individuals and the

company will learn through their employees. Patience and personal vision will be

developed. The next step is mental model concept which will be working inward. The

company will focus on working through bureaucratic mindsets and will look forward

to opening thinking and sharing. Using a shared vison as the next step, will start with

leadership. They will share a vision for the future that will inspire and motivate the

rest of the organization. Lastly, team learning, by aligning their team to create results.




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