WELLCARE ACT MASTERY EXAM COMPLETE
STUDY GUIDE 2026
◉ Which elements are available as part of Wellcare's Sales Support
model? Answer: All of these
◉ Low-Income Subsidy (LIS), which is often referred to as Extra
Help, reduces all Part D plan premiums Answer: False
◉ Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP)
and/or specialists Answer: True
◉ At the end of this course, there will be a Mastery Exam. Agents
must achieve a passing score of 85% or higher to successfully
complete this course Answer: True
◉ Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a Answer: Complaint
Tracking Module (CTM)
Grievance
Secret Shop Finding
,◉ A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan. Answer: False
◉ Wellcare does not need to be informed of all marketing/sales
events at which plans or materials will be presented or distributed
(formaland informal). Answer: False
◉ Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. Answer: True
◉ CustomPoint sales material order dates will be posted on
Wellcare.com Answer: False
◉ The online Centene Workbench self-service portal enables you to
Answer: All of these
◉ The TPMO disclaimer must be used by any TPMO that sells plans
on behalf of more than one MA plan provider. The disclaimer must
be: Answer: Included in any marketing materials, including print
materials and television advertisements developed, used, or
distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
, Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of
communication (regardless of content).
◉ Brokers/Agents can access the following resources under the
Shared Resources section in Centene Workbench. Answer: All of
these
◉ Which of the following is not an example of Protected Health
Information (PHI)? Answer: Library Card
◉ When a paper SOA form is used, it must be completed __________
hosting the sales presentation. Answer: 48 Hours prior to
◉ Ascend is a fast, easy, and compliant way for brokers/agents to
submit agent-assisted electronic enrollments. Answer: True
◉ When explaining the provider network for D-SNPs and C-SNPs:
Answer: Avoid submitting applications with no primary care
provider (PCP) to assist these higher-risk members.
STUDY GUIDE 2026
◉ Which elements are available as part of Wellcare's Sales Support
model? Answer: All of these
◉ Low-Income Subsidy (LIS), which is often referred to as Extra
Help, reduces all Part D plan premiums Answer: False
◉ Prior to completing the enrollment form, broker/agents should
always confirm the beneficiary's primary care provider (PCP)
and/or specialists Answer: True
◉ At the end of this course, there will be a Mastery Exam. Agents
must achieve a passing score of 85% or higher to successfully
complete this course Answer: True
◉ Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a Answer: Complaint
Tracking Module (CTM)
Grievance
Secret Shop Finding
,◉ A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan. Answer: False
◉ Wellcare does not need to be informed of all marketing/sales
events at which plans or materials will be presented or distributed
(formaland informal). Answer: False
◉ Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. Answer: True
◉ CustomPoint sales material order dates will be posted on
Wellcare.com Answer: False
◉ The online Centene Workbench self-service portal enables you to
Answer: All of these
◉ The TPMO disclaimer must be used by any TPMO that sells plans
on behalf of more than one MA plan provider. The disclaimer must
be: Answer: Included in any marketing materials, including print
materials and television advertisements developed, used, or
distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
, Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of
communication (regardless of content).
◉ Brokers/Agents can access the following resources under the
Shared Resources section in Centene Workbench. Answer: All of
these
◉ Which of the following is not an example of Protected Health
Information (PHI)? Answer: Library Card
◉ When a paper SOA form is used, it must be completed __________
hosting the sales presentation. Answer: 48 Hours prior to
◉ Ascend is a fast, easy, and compliant way for brokers/agents to
submit agent-assisted electronic enrollments. Answer: True
◉ When explaining the provider network for D-SNPs and C-SNPs:
Answer: Avoid submitting applications with no primary care
provider (PCP) to assist these higher-risk members.
