IAED Study Guide Exam Questions
with Complete Solutions6
Post-Dispatch (PDI's) instructions are: - ANSWERS-Basic level instructions given to the caller
immediately after initiating dispatch
The best definition for "wake-effect collision" - ANSWERS-A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important framework for: -
ANSWERS-Maintaining command, managing resources, and coordinating efforts
What is the definition of "repetitive persistence"? - ANSWERS-A calming technique in which the
calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both
an action and a reason for the action.
A fire/rescue apparatus is: - ANSWERS-A mobile fire/rescue unit that responds to the scene of
fire/rescue incidents
Give an example of a trauma incident - ANSWERS-A report of a burned patient
Burnout is described as: - ANSWERS-A type of exhaustion (or inability to function normally)
resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - ANSWERS-A disorder that occurs when a person's
normal response to a traumatic event does not fade over the course of a few days or weeks
, Quality assurance specialists listen to audio recordings of randomly selected calls in order to do
what? - ANSWERS-Compare ETC performance with specific protocol and customer service
performance standards
In the context of the communication process, the "medium" is what? - ANSWERS-The channel
or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what should
the call be classified? - ANSWERS-Structure fire
In recent years, the total number of emergency calls has increased dramatically due to what? -
ANSWERS-Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to do
what? - ANSWERS-Tell the caller what you are doing and why
Interagency communication (interoperability) tends to be inefficient and ineffective without
what? - ANSWERS-Without standardized cross-agency rules and procedures for radio use
An alert first-party caller reports that he/she doesn't feel well and states that he feels nauseated
and has chest pain. What is the most appropriate classification for this case? - ANSWERS-Chest
pain/chest discomfort (non-traumatic)
The nonspecific response of the body to any demand for change is what? - ANSWERS-Stress
Someone reports that a person is breaking into a home. What classification would be used for
this? - ANSWERS-Burglary (break-and-enter)/home invasion
What does the acronym TDD stand for? - ANSWERS-Telecommunications device for the deaf
with Complete Solutions6
Post-Dispatch (PDI's) instructions are: - ANSWERS-Basic level instructions given to the caller
immediately after initiating dispatch
The best definition for "wake-effect collision" - ANSWERS-A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important framework for: -
ANSWERS-Maintaining command, managing resources, and coordinating efforts
What is the definition of "repetitive persistence"? - ANSWERS-A calming technique in which the
calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both
an action and a reason for the action.
A fire/rescue apparatus is: - ANSWERS-A mobile fire/rescue unit that responds to the scene of
fire/rescue incidents
Give an example of a trauma incident - ANSWERS-A report of a burned patient
Burnout is described as: - ANSWERS-A type of exhaustion (or inability to function normally)
resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - ANSWERS-A disorder that occurs when a person's
normal response to a traumatic event does not fade over the course of a few days or weeks
, Quality assurance specialists listen to audio recordings of randomly selected calls in order to do
what? - ANSWERS-Compare ETC performance with specific protocol and customer service
performance standards
In the context of the communication process, the "medium" is what? - ANSWERS-The channel
or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what should
the call be classified? - ANSWERS-Structure fire
In recent years, the total number of emergency calls has increased dramatically due to what? -
ANSWERS-Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to do
what? - ANSWERS-Tell the caller what you are doing and why
Interagency communication (interoperability) tends to be inefficient and ineffective without
what? - ANSWERS-Without standardized cross-agency rules and procedures for radio use
An alert first-party caller reports that he/she doesn't feel well and states that he feels nauseated
and has chest pain. What is the most appropriate classification for this case? - ANSWERS-Chest
pain/chest discomfort (non-traumatic)
The nonspecific response of the body to any demand for change is what? - ANSWERS-Stress
Someone reports that a person is breaking into a home. What classification would be used for
this? - ANSWERS-Burglary (break-and-enter)/home invasion
What does the acronym TDD stand for? - ANSWERS-Telecommunications device for the deaf
