COB 300 MANAGEMENT EXAM 1 (ELIASON) STUDY
GUIDE
Management - Answers - process of using organizational resources efficiently and
effectively to achieve organizational goals through people
Effectiveness - Answers - producing desired goal that customers value
Efficiency - Answers - producing without waste
using minimal resources
Planning - Answers - central function of management that involves setting goals and
figuring out ways to reach them
looks to the future
Example of Planning - Answers - ex: annual budget
Organizing - Answers - process of assigning the necessary resources to implement the
plan and to achieve organizations goals
assigning and dividing work and authority
Example of organizing - Answers - ex: order supplies and materials, hiring and training
Leading - Answers - influencing others to achieve organizational objectives
Example of leading - Answers - ex: inspiring and motivating
communicating with employees
Controlling - Answers - comparing actual performance outcomes to a predetermined
standard
monitoring progress and taking corrective actions
Example of controlling - Answers - ex: quality control
inspections
Functions of Management - Answers - planning
organizing
leading
controlling
, Top Level Managers - Answers - responsible for major decisions, providing the
organization with a clear direction, and planning strategically to reach goals
Examples of top level managers - Answers - ex: CEO, President, VP
have few of these
Middle Level Managers - Answers - responsible for coordinating activities within a firm,
plan and allocate resources, monitor sub-units and managers, implement change from
top-level
Example of middle level managers - Answers - ex: director, branch manager, general,
dean
Front (First) Line Managers - Answers - oversee and execute daily tasks, teach entry-
level employees, create detailed operating plans based on middle managers
intermediate-range plans
responsible for meeting annual goals
Example of front line managers - Answers - ex: supervisor, manager, team leader
Examples of individual workers - Answers - ex: maker, assembler
Individual Workers - Answers - most people hold this position
these people either get promoted or quit
Feller's Diamond - Answers - people don't always enter an organization at the bottom
and move their way up, they can enter from the side and leave from one of the points to
another
Technical Core (Fellers) - Answers - holds the company together, where the big
decisions are made
is retained in hard times while other points may be laid off/eliminated
hold support services
Activities in the core - Answers - ex: product/service design
manufacturing and supply chain expertise
information and data storage and security
critical leadership
Retired Expert (Fellers) - Answers - hired back to solve a problem
Temporary/ Seasonal (Fellers) - Answers - a job you come in and out of
GUIDE
Management - Answers - process of using organizational resources efficiently and
effectively to achieve organizational goals through people
Effectiveness - Answers - producing desired goal that customers value
Efficiency - Answers - producing without waste
using minimal resources
Planning - Answers - central function of management that involves setting goals and
figuring out ways to reach them
looks to the future
Example of Planning - Answers - ex: annual budget
Organizing - Answers - process of assigning the necessary resources to implement the
plan and to achieve organizations goals
assigning and dividing work and authority
Example of organizing - Answers - ex: order supplies and materials, hiring and training
Leading - Answers - influencing others to achieve organizational objectives
Example of leading - Answers - ex: inspiring and motivating
communicating with employees
Controlling - Answers - comparing actual performance outcomes to a predetermined
standard
monitoring progress and taking corrective actions
Example of controlling - Answers - ex: quality control
inspections
Functions of Management - Answers - planning
organizing
leading
controlling
, Top Level Managers - Answers - responsible for major decisions, providing the
organization with a clear direction, and planning strategically to reach goals
Examples of top level managers - Answers - ex: CEO, President, VP
have few of these
Middle Level Managers - Answers - responsible for coordinating activities within a firm,
plan and allocate resources, monitor sub-units and managers, implement change from
top-level
Example of middle level managers - Answers - ex: director, branch manager, general,
dean
Front (First) Line Managers - Answers - oversee and execute daily tasks, teach entry-
level employees, create detailed operating plans based on middle managers
intermediate-range plans
responsible for meeting annual goals
Example of front line managers - Answers - ex: supervisor, manager, team leader
Examples of individual workers - Answers - ex: maker, assembler
Individual Workers - Answers - most people hold this position
these people either get promoted or quit
Feller's Diamond - Answers - people don't always enter an organization at the bottom
and move their way up, they can enter from the side and leave from one of the points to
another
Technical Core (Fellers) - Answers - holds the company together, where the big
decisions are made
is retained in hard times while other points may be laid off/eliminated
hold support services
Activities in the core - Answers - ex: product/service design
manufacturing and supply chain expertise
information and data storage and security
critical leadership
Retired Expert (Fellers) - Answers - hired back to solve a problem
Temporary/ Seasonal (Fellers) - Answers - a job you come in and out of
