SMART SERVE EXAM 2026 QUESTION
COLLECTION HOSPITALITY RESPONSIBILITIES
MODULE SOLVED ITEMS AND RESPONSE KEY
◉ purchasing alcohol from The Beer Store. Answer: This is allowed
under a Special Occasion Permit.
◉ unserved alcohol policy. Answer: Unserved alcohol must be
returned to the caterer's licensed premises.
◉ customer alcohol consumption monitoring. Answer: Ask for help
from co-workers or your manager if a situation gets out of control.
◉ Grocery Stores alcohol refund policy. Answer: They are not
allowed to refund alcohol purchases at any time.
◉ BAC levels and alcohol consumption. Answer: Their BAC rises
more slowly compared to other people.
◉ customer service timing. Answer: They will all have equal BAC if
they drank the same amount.
, ◉ designated driver identification. Answer: The Traffic Light System
helps identify a designated driver.
◉ Ontario Health Card information collection. Answer: It is illegal to
collect or record information from the Ontario Health Card.
◉ alcohol service assessment. Answer: Use the Traffic Light System
to assess your customers.
◉ age identification acceptance. Answer: If an Ontario Health Card is
offered voluntarily, it can be accepted at your discretion.
◉ situation control assistance. Answer: Ask for help from other
customers if a situation gets out of control.
◉ Serving or selling alcohol to an already intoxicated guest.. Answer:
A violation of alcohol service regulations.
◉ Allowing guests to taste each other's drinks.. Answer: Not
permitted under alcohol service regulations.
◉ Accepting an out-of-province I.D.. Answer: May not be acceptable
depending on local laws.
COLLECTION HOSPITALITY RESPONSIBILITIES
MODULE SOLVED ITEMS AND RESPONSE KEY
◉ purchasing alcohol from The Beer Store. Answer: This is allowed
under a Special Occasion Permit.
◉ unserved alcohol policy. Answer: Unserved alcohol must be
returned to the caterer's licensed premises.
◉ customer alcohol consumption monitoring. Answer: Ask for help
from co-workers or your manager if a situation gets out of control.
◉ Grocery Stores alcohol refund policy. Answer: They are not
allowed to refund alcohol purchases at any time.
◉ BAC levels and alcohol consumption. Answer: Their BAC rises
more slowly compared to other people.
◉ customer service timing. Answer: They will all have equal BAC if
they drank the same amount.
, ◉ designated driver identification. Answer: The Traffic Light System
helps identify a designated driver.
◉ Ontario Health Card information collection. Answer: It is illegal to
collect or record information from the Ontario Health Card.
◉ alcohol service assessment. Answer: Use the Traffic Light System
to assess your customers.
◉ age identification acceptance. Answer: If an Ontario Health Card is
offered voluntarily, it can be accepted at your discretion.
◉ situation control assistance. Answer: Ask for help from other
customers if a situation gets out of control.
◉ Serving or selling alcohol to an already intoxicated guest.. Answer:
A violation of alcohol service regulations.
◉ Allowing guests to taste each other's drinks.. Answer: Not
permitted under alcohol service regulations.
◉ Accepting an out-of-province I.D.. Answer: May not be acceptable
depending on local laws.
