WGU C215 Operations Management PVDC MIDTERM EXAM TEST QUESTIONS WITH 100% CORRECT ANSWERS NEW 2026 UPDATE Study Guide

WGU C215 Operations Management PVDC MIDTERM EXAM TEST QUESTIONS WITH 100% CORRECT ANSWERS NEW 2026 UPDATE Study Guide Which definition is used for quality evaluates how well a product performs its intended function? - Correct Answer-Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - Correct Answer-14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - Correct Answer-ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - Correct Answer-checklist Which quality control tool should be used to monitor the current status or end result of a process? - Correct Answer-Control Chart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? - Correct Answer-Enhance competition; understand consumer preferences; maintain communication with operations What is the common theme in total quality management (TQM) across all functions in an organization? - Correct Answer-To satisfy customer needs Which concept of variation measures the central tendency of a set of data? - Correct Answer-mean What do assignable causes of variation indicate? - Correct Answer-Out-of control signals were ground in the process WGU C215 WGU C215 Which continuous improvement method does Cpk measure? - Correct Answer-How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? - Correct Answer-people involvement technical tools Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? - Correct Answer-Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? - Correct Answer-Proximity to customers Quality of life issues Which is a key factor of a location analysis for a service company? - Correct Answer Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? - Correct Answer-capacity planning Which capacity planning measurement tells how much capacity a company is using? - Correct Answer-Capacity utilization Which two statements are true about effective capacity? - Correct Answer-An effective capacity is a permanent measure used to achieve design capacity An effective capacity is lower than design capacity When is capacity measurement at the best operating level? - Correct Answer-When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? - Correct Answer-proximity to sources of supply site considerations What is a major factor in the decision to locate a business near its primary market territory? - Correct Answer-proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? - Correct Answer-by using the center-of-gravity approach WGU C215 WGU C215 Which two types of operations include repetitive processes? - Correct Answer continuous process line process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? - Correct Answer-batch process project process What is a bottleneck in a flowchart? - Correct Answer-The longest task in the process Which formula would compute process velocity? - Correct Answer-throughput time/value-added time Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? - Correct Answer-actual output/standard output In which organizational layout would one expect to see items arranged by type? - Correct Answer-process A construction company produces pre-fabricated homes. The manager has discovered the following challenges within one of the facilities: -production qualities are low and only a small number of homes are built efficiently -the facility space allows for low handling of materials -there is limited space available for employees to operate Which hybrid layout should be used to address the company's needs? - Correct Answer-group technology Which instrument would use an allocation process for space requirements in an industry scenario? - Correct Answer-block plan What would be an organizations next step after it has revised or implemented new operations? - Correct Answer-follow up to make sure the new operation resolves quality problems Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? - Correct Answer-they may have suggestions for improving the operation Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? - Correct Answer-standard time WGU C215 WGU C215 Which design work system minimizes repetitiveness in tasks be assigning employees the role of planning and scheduling? - Correct Answer-job enrichment Which work system acknowledges the benefits of employee proficiency? - Correct Answer-labor specialization Which term means to schedule a job that starts immediately, regardless of the due date? - Correct Answer-forward scheduling What is the third basic element in the just in time (JIT) system if the first element is the total quality management (TQM) and the second is JIT manufacturing? - Correct Answer-respect for people How do just in time (JIT) and lean systems add value? - Correct Answer-by reducing waste Which concept takes a total system approach to creating an efficient operation and combines concepts such as just in time (JIT), total quality management (TQM), and continuous improvement? - Correct Answer-Lean systems Why is kanban significant to the "pull" system? - Correct Answer-It specifies the exact quantity of a product that needs to be produced What are two product system differences between the push and pull processes? - Correct Answer-push moves the product forward in anticipation for demand pull eliminates excessive inventory Which function does marketing play in a just in time (JIT) organization? - Correct Answer-JIT marketing focuses on customer driven quality How does a just in time (JIT) system influence all functional areas within a company? - Correct Answer-companies are able to reduce waste companies develop new ways to generate revenue What are two ways management can assist employees focus in a just in time (JIT) processing environment? - Correct Answer-ensure that workers receive multifunctional training develop an incentive system to reward workers for their efforts Which tier-level supplier directly supplies materials or services to a processing and packaging plant? - Correct Answer-tier three suppliers Which role do third party logistics providers play in the supply chain? - Correct Answer external distributors A company manufactures and distributes its own products. WGU C215 WGU C215 When should the company consider outsourcing distribution? - Correct Answer-when the company determines that distribution is no longer a core function What is the measure of how much supply chain is owned or operated by the manufacturer? - Correct Answer-vertical integration Which two areas should managers consider in order to adapt to the business dynamics affecting their company? - Correct Answer-their control over internal operations their influence and leverage over suppliers What are two strategic objectives for every member of the supply chain? - Correct Answer-becoming more efficient Increasing cost effectiveness How does the status of overall customer satisfaction support supply chain objectives? - Correct Answer-it measures efficency What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and asset/utilization? - Correct Answer-SCOR (Supply Chain Operations Reference) The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000. What is the number of weeks of supply? - Correct Answer-7 A manufacturing firm uses warehouses and shippers in their supply chain. At which stage of the firm's inventory management system would the statement "percentage of the line items shipped on schedule" be used? - Correct Answer-finished goods How does inventory management differ for manufacturing organizations compared to service organizations? - Correct Answer-manufacturing organizations must maintain tangible inventory What is one advantage of a periodic review system? - Correct Answer-All items are reviewed during the same time interval A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted. The demands are predicted to be: -Jan 20,000 units WGU C215 WGU C215 -Feb 17,000 units -Mar 19,000 units -Apr 21,000 units -May 22,000 units June 24,000 units Beginning inventory of 10,000 units should be maintained. What is the average monthly new widget production demand for the company? - Correct Answer-20,500 A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory. Which two options does the company have to rapidly meet the new demand? - Correct Answer-subcontract a portion of production capacity hire temporary workers What are two reasons a company might be hesitant to provide overtime as a capacity based option? - Correct Answer-overtime is not a long term solution overtime is typically a 50% wage premium Why might a company avoid using demand-based options such as inventory and backorders over a long period of time? - Correct Answer-it is more risky Which element is part of a financial plan? - Correct Answer-budget projections Why is the marketing plan essential to the creation of the aggregate plan? - Correct Answer-the marketing plan provides insight into operations goals and activities for the year What is meant by "duration of the change"? - Correct Answer-the length of time one expects to need the different level of capacity Which type of aggregated plan is preferable when a company produces custom or special purpose equipment, one of a kind, or highly perishable products? - Correct Answer-a chase aggregated plan What are two common drawbacks of implementing an enterprise resource planning (ERP) solution? - Correct Answer-it requires extensive , often complex, training it takes a long time to implement and to see any benefits What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization? - Correct Answer-to manage the demand for promised deliveries WGU C215 A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity. Which type of system is used to identify and manage this typ of problem? - Correct Answer-MRP (material requirements planning) Which statement is true about capacity requirements planning (CRP)? - Correct Answer-Available capacity is compared to calculated workloads of relevant items Why is capacity requirements planning (CRP) important? - Correct Answer-it provides the ability to compare available production capabilities to the planned workload Which project life cycle phase includes identifying the need for a project? - Correct Answer-conception A company decides and makes plans to enter into a new market. Which project life cycle phase does this strategy relate to? - Correct Answer-Conception WGU C215