SALESFORCE AI SPECIALIST CERT
PREP STUDY GUIDE 2026 TEST
PAPER QUESTIONS AND SOLUTIONS
GRADED A+
◉ GPT. Answer: Generative Pre-Trained Transformer, AI tool trained to
write like humans do
◉ Deep Learning. Answer: Artificial neural networks being developed
between data points in large databases
Lets you make predictions, useful for image recognition, speech
processing, NLP
A subset of machine learning inspired by the structure of the human
brain. It uses neural networks with many layers (hence "deep") to
analyze various factors of data.
◉ Einstein Bots. Answer: Allows you to build a smart assistant into
your customers' favorite channels like chat, messaging, or voice.
◉ Machine Learning. Answer: Learns and adapts based on patterns in
data to make accurate predictions
A subset of AI that uses vast amounts of data to train models to make
predictions. Unlike traditional algorithms which are explicitly
programmed, ML models learn from the data they are fed.
,◉ Algorithm. Answer: A simple set of rules for turning an input into an
output.
◉ Neural Network. Answer: A web of connections guided by weights
and biases.
An AI methodology that simulates the structure and function of the
human brain to process information, enabling the machine to learn from
and interpret data in a human-like manner.
Computational models inspired by the human brain's structure,
consisting of interconnected nodes (neurons) used for pattern
recognition and decision-making.
◉ Salesforce Trusted AI Principles
(R.A.T.E.I). Answer: Responsible: Safeguard human rights and protect
the data we are entrusted with.
Accountable: Seek and leverage feedback for continuous improvement.
Transparent: Develop a transparent user experience to guide users
through machine driven recommendations. Be transparent about how AI
is built.
, Empowering: Promote economic growth and employment for our
customers, their employees and society as a whole. Empower customers
to use AI responsibly.
Inclusive: Respect the societal values of all those impacted, not just
those of the creators.
◉ Bias. Answer: Inaccuracy that is systematically incorrect in the same
direction and affects the success of the person or algorithm that contains
it.
◉ Disparate Impact. Answer: Discriminatory practices towards a
particular demographic.
means data reflects discriminatory practices
◉ Data Freshness. Answer: data up to-dateness, It is considered fresh if
it describes the world right now.
◉ Generative AI. Answer: Creates new content based on existing data
prompted by a human.
Uses algorithms, patterns to mimic style or structure, creative, produces
things never created before, uses deep learning to generate new context.
Generates content, text, images, video music.
PREP STUDY GUIDE 2026 TEST
PAPER QUESTIONS AND SOLUTIONS
GRADED A+
◉ GPT. Answer: Generative Pre-Trained Transformer, AI tool trained to
write like humans do
◉ Deep Learning. Answer: Artificial neural networks being developed
between data points in large databases
Lets you make predictions, useful for image recognition, speech
processing, NLP
A subset of machine learning inspired by the structure of the human
brain. It uses neural networks with many layers (hence "deep") to
analyze various factors of data.
◉ Einstein Bots. Answer: Allows you to build a smart assistant into
your customers' favorite channels like chat, messaging, or voice.
◉ Machine Learning. Answer: Learns and adapts based on patterns in
data to make accurate predictions
A subset of AI that uses vast amounts of data to train models to make
predictions. Unlike traditional algorithms which are explicitly
programmed, ML models learn from the data they are fed.
,◉ Algorithm. Answer: A simple set of rules for turning an input into an
output.
◉ Neural Network. Answer: A web of connections guided by weights
and biases.
An AI methodology that simulates the structure and function of the
human brain to process information, enabling the machine to learn from
and interpret data in a human-like manner.
Computational models inspired by the human brain's structure,
consisting of interconnected nodes (neurons) used for pattern
recognition and decision-making.
◉ Salesforce Trusted AI Principles
(R.A.T.E.I). Answer: Responsible: Safeguard human rights and protect
the data we are entrusted with.
Accountable: Seek and leverage feedback for continuous improvement.
Transparent: Develop a transparent user experience to guide users
through machine driven recommendations. Be transparent about how AI
is built.
, Empowering: Promote economic growth and employment for our
customers, their employees and society as a whole. Empower customers
to use AI responsibly.
Inclusive: Respect the societal values of all those impacted, not just
those of the creators.
◉ Bias. Answer: Inaccuracy that is systematically incorrect in the same
direction and affects the success of the person or algorithm that contains
it.
◉ Disparate Impact. Answer: Discriminatory practices towards a
particular demographic.
means data reflects discriminatory practices
◉ Data Freshness. Answer: data up to-dateness, It is considered fresh if
it describes the world right now.
◉ Generative AI. Answer: Creates new content based on existing data
prompted by a human.
Uses algorithms, patterns to mimic style or structure, creative, produces
things never created before, uses deep learning to generate new context.
Generates content, text, images, video music.
