https://www.stuvia.com/user/nursecare
All Cases for Business & Society, 11th Edition –
Archie B. Carroll & Jill Brown (Complete Case Study
Pack, Verified)
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
ALL CASES FOR
Business & Society 11th Edition Archie B. Carroll, Jill Brown
GUIDELINES FOR CASE ANALYSIS
The following guidelines are designed to assist in the case analysis process. The guidelines are not intended to be a
rigid format, however. Each question is intended to surface information that will be helpful in analyzing and
resolving the case. Each case is different, and some parts of these guidelines may not apply in every case.
Following each case are discussion questions that should be answered as part of any complete case analysis. The
heart of any case analysis is the recommendations made based on a solid logical foundation. The questions dealing
with Problem and Issue Identification and Analysis and Evaluation should be used to define and then defend
recommendations made in the final Recommendations step.
Guidelines for Analyzing Cases Problem and Issue
Identification
1. What are the central facts of the case? What assumptions are you making about these facts?
2. What is the major overriding issue in the case? What major question or issues does this case address that
merits study at this point in the course?
3. What sub-issues or related issues are present in the case that merit consideration now?
Analysis and Evaluation
1. Who are the stakeholders in the case, and what are their stakes? What challenges, threats, or opportunities are
posed by these stakeholders?
2. What economic, legal, ethical, and philanthropic responsibilities does the company have, and what is the
nature and extent of these responsibilities?
3. If the case involves company actions, evaluate what the company did or did not do in handling the
issue affecting it.
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
Recommendations
1. What recommendations do you have for this case? If a company's strategies or actions are involved, should the
company have acted as it did? What action should the company take now? Why? Be as specific as possible. List
several options as well as the pros and cons of each alternative. Be prepared to discuss why you eliminated
those options you discarded and defend your chosen alternative. Mention and discuss any important
implementation considerations. This last step is crucial because recommendations that cannot be implemented
are worthless.
https://www.stuvia.com/user/nursecare
, https://www.stuvia.com/user/nursecare
Case 1: Walmart: The Main Street Merchant of Doom
1. What are the major issues in the case? What does Walmart’s experience tell you about the business and
society relationship?
The major issues in the case center on Walmart‘s expansion. The case focuses on the impact to the communities to
which Walmart moves, from both environmental and economic perspectives. Walmart has been criticized for the
aggressive and even predatory tactics that it takes with respect to local merchants. Competition is what drives
Walmart, and a merchant who competes directly with them will lose. Is it unethical for any company, not just
Walmart, to drive out all competition? Is Walmart using its size and ability to undersell small local merchants until
they are driven out in order to establish an unfair monopoly on local markets? Is this a violation of the spirit of anti-
monopoly laws? The Walmart experience tells us that business and society have a symbiotic relationship, that the
fabric of a community is impacted dramatically by the entry of a company like Walmart, and that this fabric is
sacrificed to poor working conditions, low wages, and lower-priced goods.
2. What happened to the ―Penney Idea,‖ Sam’s ten-foot rule, and the Buy America Plan? Were these discontinued
over time, or did they fade away and get lost when Sam died?
To fulfill a cost-cutting philosophy, many stores eliminated their famed greeters, and this opened the door to
problems (increased crime) because one fewer deterrent existed. Walmart eventually abandoned the Buy American
Plan and became one of the largest purchasers of products made overseas. In fact, the company in time became the
country‘s largest purchaser of Chinese goods in any industry.
3. Assess Walmart’s corporate social responsibility using the four-part CSR model. Is Walmart socially responsible
even though it has had a devastating impact on many small merchants and various stakeholder groups, and some
communities do not want it?
The following is an assessment of Walmart‘s corporate social responsibility using the four-part CSR model:
Economic: Walmart‘s economic performance has been outstanding. According to the text, in the 2020 Fortune 500
listing, Walmart has held on to its #1 position in terms of revenues: $524 million. On a global scale, Walmart has
more than 11,500 stores, and during the pandemic, its
e-commerce went up by 74 percent. The year 2020 was a big year for Walmart as it continued to provide essential
products and services for millions of citizens. The company grew its revenue by $35 billion, and its e-commerce
business grew by triple digits. Its goal of providing quality merchandise at a low cost to consumers meets society‘s
economic expectations for the company.
Legal: Walmart‘s adherence to the laws of the country generally has been good, but an explosion of lawsuits by
employees and other stakeholders is tarnishing the company‘s image in this area. As the world‘s largest employer
and the largest nongovernmental employer, Walmart gets sued 20 times a day, close to 5,000 times every year.
Many of these lawsuits are filed by its employees over employment discrimination issues or wage and hour claims,
often regarding overtime. The most serious employee issues Walmart has faced in the past decades have been
accusations of gender discrimination against women. More often than not, these lawsuits are settled out of court.
According to Walmart‘s annual report for the year ending January 31, 2010,
https://www.stuvia.com/user/nursecare
All Cases for Business & Society, 11th Edition –
Archie B. Carroll & Jill Brown (Complete Case Study
Pack, Verified)
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
ALL CASES FOR
Business & Society 11th Edition Archie B. Carroll, Jill Brown
GUIDELINES FOR CASE ANALYSIS
The following guidelines are designed to assist in the case analysis process. The guidelines are not intended to be a
rigid format, however. Each question is intended to surface information that will be helpful in analyzing and
resolving the case. Each case is different, and some parts of these guidelines may not apply in every case.
Following each case are discussion questions that should be answered as part of any complete case analysis. The
heart of any case analysis is the recommendations made based on a solid logical foundation. The questions dealing
with Problem and Issue Identification and Analysis and Evaluation should be used to define and then defend
recommendations made in the final Recommendations step.
Guidelines for Analyzing Cases Problem and Issue
Identification
1. What are the central facts of the case? What assumptions are you making about these facts?
2. What is the major overriding issue in the case? What major question or issues does this case address that
merits study at this point in the course?
3. What sub-issues or related issues are present in the case that merit consideration now?
Analysis and Evaluation
1. Who are the stakeholders in the case, and what are their stakes? What challenges, threats, or opportunities are
posed by these stakeholders?
2. What economic, legal, ethical, and philanthropic responsibilities does the company have, and what is the
nature and extent of these responsibilities?
3. If the case involves company actions, evaluate what the company did or did not do in handling the
issue affecting it.
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
Recommendations
1. What recommendations do you have for this case? If a company's strategies or actions are involved, should the
company have acted as it did? What action should the company take now? Why? Be as specific as possible. List
several options as well as the pros and cons of each alternative. Be prepared to discuss why you eliminated
those options you discarded and defend your chosen alternative. Mention and discuss any important
implementation considerations. This last step is crucial because recommendations that cannot be implemented
are worthless.
https://www.stuvia.com/user/nursecare
, https://www.stuvia.com/user/nursecare
Case 1: Walmart: The Main Street Merchant of Doom
1. What are the major issues in the case? What does Walmart’s experience tell you about the business and
society relationship?
The major issues in the case center on Walmart‘s expansion. The case focuses on the impact to the communities to
which Walmart moves, from both environmental and economic perspectives. Walmart has been criticized for the
aggressive and even predatory tactics that it takes with respect to local merchants. Competition is what drives
Walmart, and a merchant who competes directly with them will lose. Is it unethical for any company, not just
Walmart, to drive out all competition? Is Walmart using its size and ability to undersell small local merchants until
they are driven out in order to establish an unfair monopoly on local markets? Is this a violation of the spirit of anti-
monopoly laws? The Walmart experience tells us that business and society have a symbiotic relationship, that the
fabric of a community is impacted dramatically by the entry of a company like Walmart, and that this fabric is
sacrificed to poor working conditions, low wages, and lower-priced goods.
2. What happened to the ―Penney Idea,‖ Sam’s ten-foot rule, and the Buy America Plan? Were these discontinued
over time, or did they fade away and get lost when Sam died?
To fulfill a cost-cutting philosophy, many stores eliminated their famed greeters, and this opened the door to
problems (increased crime) because one fewer deterrent existed. Walmart eventually abandoned the Buy American
Plan and became one of the largest purchasers of products made overseas. In fact, the company in time became the
country‘s largest purchaser of Chinese goods in any industry.
3. Assess Walmart’s corporate social responsibility using the four-part CSR model. Is Walmart socially responsible
even though it has had a devastating impact on many small merchants and various stakeholder groups, and some
communities do not want it?
The following is an assessment of Walmart‘s corporate social responsibility using the four-part CSR model:
Economic: Walmart‘s economic performance has been outstanding. According to the text, in the 2020 Fortune 500
listing, Walmart has held on to its #1 position in terms of revenues: $524 million. On a global scale, Walmart has
more than 11,500 stores, and during the pandemic, its
e-commerce went up by 74 percent. The year 2020 was a big year for Walmart as it continued to provide essential
products and services for millions of citizens. The company grew its revenue by $35 billion, and its e-commerce
business grew by triple digits. Its goal of providing quality merchandise at a low cost to consumers meets society‘s
economic expectations for the company.
Legal: Walmart‘s adherence to the laws of the country generally has been good, but an explosion of lawsuits by
employees and other stakeholders is tarnishing the company‘s image in this area. As the world‘s largest employer
and the largest nongovernmental employer, Walmart gets sued 20 times a day, close to 5,000 times every year.
Many of these lawsuits are filed by its employees over employment discrimination issues or wage and hour claims,
often regarding overtime. The most serious employee issues Walmart has faced in the past decades have been
accusations of gender discrimination against women. More often than not, these lawsuits are settled out of court.
According to Walmart‘s annual report for the year ending January 31, 2010,
https://www.stuvia.com/user/nursecare
