FIVE GUYS MANAGER CERTIFICATION
EVALUATION 2026 LEADERSHIP AND
OPERATIONS QUESTIONS AND SOLUTIONS
VERIFIED GRADED A+
●● What year did five guys first open? (its on the black hat)
Answer: 1986
●● From the years 1986-2001?
Answer: Five Guys opens five locations around the DC metro area,
perfects their business, and starts to build a cult-like following.
●● What happened in the year 2002?
Answer: Five Guys decides DC metro-area residents shouldn't be the
only ones to experience their burgers and start to franchise in Virginia
and Maryland.
●● What happened in the year 2003?
Answer: Five Guys sells out of franchise territory within 18 months and
starts to open the rest of the country for franchise rights.
●● 2003 - Present
Answer: Five Guys continues to expand.
,●● How many different ways can someone order a hamburger.
Answer: There are over 250,000 possible ways to order a burger at Five
Guys.
●● What type of beef do we use?
Answer: We use only 100% all-American fresh ground beef, with the
exception of Canada and the UK where the meat is local
●● Are there freezers at Five guys? Is anything ever frozen?
Answer: There are no freezers at Five Guys, just coolers. Nothing is ever
frozen.
●● What oil do we use for the fries?
Answer: Peanut Oil
●● Where do we get our potatoes from?
Answer: Only above the 42th parallel.
●● Does our menu contain trans fat?
Answer: Nope
●● What are the five guys first names?
,Answer: The Five Guys are Jim, Matt, Chad, Ben and Tyler.
●● Customer perception of Five Guys starts where?
Answer: Customer perception of Five Guys starts in the parking lot. The
parking lot and curb in front of Five Guys should be clean with no
debris, trash, cigarette butts, etc
●● True or false, grease stains are allowed as long as they are out side of
the doors.
Answer: False. There should never be a grease stain in front of the
doors.
●● During inclement weather what should be done?
Answer: During inclement weather you should place wet floor signs and
mats at all entrances.
●● How should our doors look?
Answer: Doors should be clean and smudge free.
●● How many neon open signs should be at ever five guys?
Answer: 2
●● What types of signage should be at every door?
, Answer: There should be signage with the hours of operation, the store's
phone number, and on-line ordering visible outside the restaurant.
●● At what volume should music be at?
Answer: Music should be set at an appropriate level. It should be easy to
hear the person next to you, but not the tables across the room.
●● How should the lighting be at five guys?
Answer: Lighting should be bright and inviting. There should never be a
burned-out light bulb in Five Guys.
●● At what level should trash cans be changed?
Answer: Trash cans should never be more than half full.
●● How should trash cans be emptied?
Answer: They should be wheeled to the back to be changed. Trash cans
should never be changed in front of the customer.
●● How should potatoes be stacked? How tall should they be stacked?
Answer: Potatoes should be stacked "Lincoln log" style. They can be
stacked 5 high against a wall or window and 4 high when free-standing.
●● How high can peanut oil be stacked?
EVALUATION 2026 LEADERSHIP AND
OPERATIONS QUESTIONS AND SOLUTIONS
VERIFIED GRADED A+
●● What year did five guys first open? (its on the black hat)
Answer: 1986
●● From the years 1986-2001?
Answer: Five Guys opens five locations around the DC metro area,
perfects their business, and starts to build a cult-like following.
●● What happened in the year 2002?
Answer: Five Guys decides DC metro-area residents shouldn't be the
only ones to experience their burgers and start to franchise in Virginia
and Maryland.
●● What happened in the year 2003?
Answer: Five Guys sells out of franchise territory within 18 months and
starts to open the rest of the country for franchise rights.
●● 2003 - Present
Answer: Five Guys continues to expand.
,●● How many different ways can someone order a hamburger.
Answer: There are over 250,000 possible ways to order a burger at Five
Guys.
●● What type of beef do we use?
Answer: We use only 100% all-American fresh ground beef, with the
exception of Canada and the UK where the meat is local
●● Are there freezers at Five guys? Is anything ever frozen?
Answer: There are no freezers at Five Guys, just coolers. Nothing is ever
frozen.
●● What oil do we use for the fries?
Answer: Peanut Oil
●● Where do we get our potatoes from?
Answer: Only above the 42th parallel.
●● Does our menu contain trans fat?
Answer: Nope
●● What are the five guys first names?
,Answer: The Five Guys are Jim, Matt, Chad, Ben and Tyler.
●● Customer perception of Five Guys starts where?
Answer: Customer perception of Five Guys starts in the parking lot. The
parking lot and curb in front of Five Guys should be clean with no
debris, trash, cigarette butts, etc
●● True or false, grease stains are allowed as long as they are out side of
the doors.
Answer: False. There should never be a grease stain in front of the
doors.
●● During inclement weather what should be done?
Answer: During inclement weather you should place wet floor signs and
mats at all entrances.
●● How should our doors look?
Answer: Doors should be clean and smudge free.
●● How many neon open signs should be at ever five guys?
Answer: 2
●● What types of signage should be at every door?
, Answer: There should be signage with the hours of operation, the store's
phone number, and on-line ordering visible outside the restaurant.
●● At what volume should music be at?
Answer: Music should be set at an appropriate level. It should be easy to
hear the person next to you, but not the tables across the room.
●● How should the lighting be at five guys?
Answer: Lighting should be bright and inviting. There should never be a
burned-out light bulb in Five Guys.
●● At what level should trash cans be changed?
Answer: Trash cans should never be more than half full.
●● How should trash cans be emptied?
Answer: They should be wheeled to the back to be changed. Trash cans
should never be changed in front of the customer.
●● How should potatoes be stacked? How tall should they be stacked?
Answer: Potatoes should be stacked "Lincoln log" style. They can be
stacked 5 high against a wall or window and 4 high when free-standing.
●● How high can peanut oil be stacked?
