What percentage of people LEO's deal with will be compliant? - correct answer ✔✔95-97%
What does "CDC" stand for in communication? - correct answer ✔✔Communicate, De-escalate,
to get compliance
What does ICAT stand for? - correct answer ✔✔Integrating Communications, Assessment, and
Tactics
What does ICAT do? - correct answer ✔✔Gives LEO's tools for defusing critical incidents,
specifically those that do NOT involve firearms
In __% of OIS, the subject is unarmed or armed with something other than a firearm - correct
answer ✔✔40%
ICAT resulted in 28.1% reduction in use of force incidents (T/F) - correct answer ✔✔True
What is our goal when using de-escalation tactics? - correct answer ✔✔That all parties -
officers, witnesses, bystanders, subjects, etc., - go home safely
CDM stands for what? - correct answer ✔✔Critical Decision Making Model
What are the steps for the CDM? - correct answer ✔✔1. Collect Info
2. Assess Situation
3. Consider police powers/agency policy
4. Identify options
, 5. Act, Review, and Re-Assess
What basic elements should be present when a LEO wants to use deadly force? - correct answer
✔✔Ability, Opportunity, and Immediate Jeopardy
When emotions are high, rational thinking is ____ - correct answer ✔✔Low
An episode of mental and/or emotional distress that is creating instability or danger and is
considered disruptive by the community, friends, family, or the person him/herself is called
__________ - correct answer ✔✔Behavioral Crisis
5 Universal Truths of Human Interaction - correct answer ✔✔(1) People feel the need to be
respected
(2) People would rather be asked than be told
(3) People have a desire to know why
(4) People prefer to have options over threats
(5) People want to have a second chance
What percentage of dialogue should be spent listening rather than talking when interacting with
a person in crisis? - correct answer ✔✔70-80% should be spent listening
What things should LEO's not do when interacting with a person in crisis? - correct answer
✔✔Don't join the persons behavior, confuse the person, diminish the person, lie to or deceive
the person, or automatically view noncompliance as a threat
How fast can the average street LEO draw their firearm? - correct answer ✔✔1.25 seconds
When dealing with a person in crisis, we should always do what? - correct answer ✔✔Leave a
reactionary gap - there is NO universal distance