Mgt. Exam 1 UPDATED ACTUAL Questions And Correct Answers
Terms in this set (55)
Management -The process of working with people and resources to accomplish organizational
goals
-Efficiently, effectively
The Four Functions of Management Planning
Organizing
Leading
Controlling
Planning Specifying goals and deciding the actions needed to achieve those goals
Organizing Assembling and coordinating the resources needed to achieve goals
Leading Stimulating people to be high performers
Controlling Monitoring and reacting to performance
Four Different Levels of Managers Top Level Managers
Middle level Managers
Frontline Managers
Team Leader
Top-level managers Senior executives responsible for the overall management and effectiveness of
the organization.
Middle-level managers Managers located in the middle layers of the organizational hierarchy, reporting
to top-level executives.
Frontline managers Lower-level managers who execute the operational activities of the organization
Team leader Employees who are responsible for facilitating successful team performance
Three Roles That All Managers Perform 1. Interpersonal roles
-Leader, liaison, figurehead
2. Informational roles
-Monitor, disseminator, spokesperson
3. Decisional roles
-Entrepreneur, disturbance handler, negotiator
, Sources of Competitive Advantage The best managers and companies deliver them all
1. Innovation
-The introduction of new goods and services
2. Quality
-The excellence of your product (goods or services)
3.Service
-The speed and dependability with which an organization delivers what customers
want.
4. Speed
-Fast and timely execution, response, and delivery of results.
5. Cost competitiveness
-Keeping costs low to achieve profits and be able to offer prices that are
attractive to consumers.
Major Challenges Facing Managers -Globalization
-Technological change
-The importance of knowledge and ideas
-Collaboration across organizational boundaries
-Increasingly diverse labor force
Scientific management -A classical management approach that applied scientific methods to analyze and
determine the "one best way" to complete production tasks.
-Introduced by Frederick Taylor
Systematic management A classical management approach that attempted to build into operations the
specific procedures and processes that would ensure coordination of effort to
achieve established goals and plans.
Taylor's Four Principles of Scientific Management 1. Management should develop a precise, scientific approach for each element of
one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
Abraham Maslow suggested that humans have five levels
of needs and are motivated to satisfy unmet .
Contemporary Approaches -Sociotechnical systems theory
-Quantitative management
-Organizational behavior
-Systems theory
-Contingency perspective
Sociotechnical systems theory An approach to job design that attempts to redesign tasks to optimize operation
of a new technology while preserving employees' interpersonal relationships and
other human aspects of the work.
Quantitative management An approach that emphasizes the application of quantitative analysis to
managerial decisions and problems.
Terms in this set (55)
Management -The process of working with people and resources to accomplish organizational
goals
-Efficiently, effectively
The Four Functions of Management Planning
Organizing
Leading
Controlling
Planning Specifying goals and deciding the actions needed to achieve those goals
Organizing Assembling and coordinating the resources needed to achieve goals
Leading Stimulating people to be high performers
Controlling Monitoring and reacting to performance
Four Different Levels of Managers Top Level Managers
Middle level Managers
Frontline Managers
Team Leader
Top-level managers Senior executives responsible for the overall management and effectiveness of
the organization.
Middle-level managers Managers located in the middle layers of the organizational hierarchy, reporting
to top-level executives.
Frontline managers Lower-level managers who execute the operational activities of the organization
Team leader Employees who are responsible for facilitating successful team performance
Three Roles That All Managers Perform 1. Interpersonal roles
-Leader, liaison, figurehead
2. Informational roles
-Monitor, disseminator, spokesperson
3. Decisional roles
-Entrepreneur, disturbance handler, negotiator
, Sources of Competitive Advantage The best managers and companies deliver them all
1. Innovation
-The introduction of new goods and services
2. Quality
-The excellence of your product (goods or services)
3.Service
-The speed and dependability with which an organization delivers what customers
want.
4. Speed
-Fast and timely execution, response, and delivery of results.
5. Cost competitiveness
-Keeping costs low to achieve profits and be able to offer prices that are
attractive to consumers.
Major Challenges Facing Managers -Globalization
-Technological change
-The importance of knowledge and ideas
-Collaboration across organizational boundaries
-Increasingly diverse labor force
Scientific management -A classical management approach that applied scientific methods to analyze and
determine the "one best way" to complete production tasks.
-Introduced by Frederick Taylor
Systematic management A classical management approach that attempted to build into operations the
specific procedures and processes that would ensure coordination of effort to
achieve established goals and plans.
Taylor's Four Principles of Scientific Management 1. Management should develop a precise, scientific approach for each element of
one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
Abraham Maslow suggested that humans have five levels
of needs and are motivated to satisfy unmet .
Contemporary Approaches -Sociotechnical systems theory
-Quantitative management
-Organizational behavior
-Systems theory
-Contingency perspective
Sociotechnical systems theory An approach to job design that attempts to redesign tasks to optimize operation
of a new technology while preserving employees' interpersonal relationships and
other human aspects of the work.
Quantitative management An approach that emphasizes the application of quantitative analysis to
managerial decisions and problems.
