MGT 366 Exam 1 Review - GVSU UPDATED ACTUAL Questions And Correct
Answers
C
Terms in this set (111)
____ are physical items that include raw materials, parts, Goods
subassemblies, and final products.
Examples of Goods are: Automobiles, computers, ovens, shampoo etc.
____ are activities that provide some combination of Services
time, location, form, or psychological value.
Examples of Services are: Air travel, education, haircuts, repairs, legal counsel, etc.
Note: Many companies that sell ______, also provide ____ _. Goods;Services.
Manufacturing Vs. Service - Generalities: Degree of Services have much higher customer contact.
customer contact.
Manufacturing Vs. Service - Generalities: Uniformity of Services have higher degree of variation.
Input.
Manufacturing Vs. Service - Generalities: Labor content Services have higher degree of labor content.
of jobs.
Manufacturing Vs. Service - Generalities: Uniformity of Services have less uniformity (especially for customer unique solutions).
Output.
Manufacturing Vs. Service - Generalities: Measurement of Services have more difficulty since inputs and outputs may vary by customer.
productivity.
, Manufacturing Vs. Service - Generalities: Production and Manufacturing will be more standardized and less variation.
delivery.
Manufacturing Vs. Service - Generalities: Quality Services will have quick feedback from customers, but also, exposes customers to
Assurance. mistakes.
Manufacturing Vs. Service - Generalities: Amount of Services tend to use less inventory (services cannot be stores).
Inventory.
Manufacturing Vs. Service - Generalities: Ability to patent Some services cannot be patented, so easier for competitors to copy.
design.
Feedback Measurements taken at various points in the transformation process
Control The comparison of feedback against previously established standards to
determine if corrective action is needed.
Four sources of Process Variation: 1. Variety of goods or services being offered.
2. Structural variation in demand.
3. Random variation
4. Assignable variation.
Variety of goods or services being offered: The greater the variety of goods and services offered, the greater the variation in
production or service requirements.
Structural variation in demand: These are generally predictable. They are important for capacity planning.
Random variation: Natural variation that is present in all processes. Generally, it cannot be influenced
by managers.
Assignable variation: Variation that has identifiable sources. This type of variation can be reduced, or
eliminated, by analysis and corrective action.
Variations can be disruptive to _______ and _______ ________ Operations; Supply Chain
processes.
The scope of Operations Management ranges across the *Forecasting
organization. The operations function includes many *Capacity Planning
interrelated activities such as: *Deciding where to locate facilities
*Facilities and layout
*Assuring quality
*Scheduling
*Managing inventories
*Motivating employees
Quality-based strategy; Pursuit of such a strategy is *Overcome a poor quality reputation.
rooted in a number of factors: *Maintain a quality image.
*Catch up with the competition.
A part of cost reduction strategy: Decrease "cost of quality" and increases productivity.
Answers
C
Terms in this set (111)
____ are physical items that include raw materials, parts, Goods
subassemblies, and final products.
Examples of Goods are: Automobiles, computers, ovens, shampoo etc.
____ are activities that provide some combination of Services
time, location, form, or psychological value.
Examples of Services are: Air travel, education, haircuts, repairs, legal counsel, etc.
Note: Many companies that sell ______, also provide ____ _. Goods;Services.
Manufacturing Vs. Service - Generalities: Degree of Services have much higher customer contact.
customer contact.
Manufacturing Vs. Service - Generalities: Uniformity of Services have higher degree of variation.
Input.
Manufacturing Vs. Service - Generalities: Labor content Services have higher degree of labor content.
of jobs.
Manufacturing Vs. Service - Generalities: Uniformity of Services have less uniformity (especially for customer unique solutions).
Output.
Manufacturing Vs. Service - Generalities: Measurement of Services have more difficulty since inputs and outputs may vary by customer.
productivity.
, Manufacturing Vs. Service - Generalities: Production and Manufacturing will be more standardized and less variation.
delivery.
Manufacturing Vs. Service - Generalities: Quality Services will have quick feedback from customers, but also, exposes customers to
Assurance. mistakes.
Manufacturing Vs. Service - Generalities: Amount of Services tend to use less inventory (services cannot be stores).
Inventory.
Manufacturing Vs. Service - Generalities: Ability to patent Some services cannot be patented, so easier for competitors to copy.
design.
Feedback Measurements taken at various points in the transformation process
Control The comparison of feedback against previously established standards to
determine if corrective action is needed.
Four sources of Process Variation: 1. Variety of goods or services being offered.
2. Structural variation in demand.
3. Random variation
4. Assignable variation.
Variety of goods or services being offered: The greater the variety of goods and services offered, the greater the variation in
production or service requirements.
Structural variation in demand: These are generally predictable. They are important for capacity planning.
Random variation: Natural variation that is present in all processes. Generally, it cannot be influenced
by managers.
Assignable variation: Variation that has identifiable sources. This type of variation can be reduced, or
eliminated, by analysis and corrective action.
Variations can be disruptive to _______ and _______ ________ Operations; Supply Chain
processes.
The scope of Operations Management ranges across the *Forecasting
organization. The operations function includes many *Capacity Planning
interrelated activities such as: *Deciding where to locate facilities
*Facilities and layout
*Assuring quality
*Scheduling
*Managing inventories
*Motivating employees
Quality-based strategy; Pursuit of such a strategy is *Overcome a poor quality reputation.
rooted in a number of factors: *Maintain a quality image.
*Catch up with the competition.
A part of cost reduction strategy: Decrease "cost of quality" and increases productivity.
